Beard Lumber

Beard lumber helped me out big time. Have been looking for a window for my gutted bathroom for several weeks now because windows are on back order by 16-20 weeks. These guys went above and beyond and pulled some strings to sell me one of their display models that was the perfect size, design and model. Highly recommended! Thanks again guys!

It's been my experience (and I'm not a contractor) that the guys at the building supplies desk don't treat homeowners well. It's like they can't be bothered with small orders or questions.

Old school lumber yard. Good quality of materials. Most staff are the variety "I've been doing this for ages and I'm used to dealing with other pros." - So good service if you can talk the talk, but it's a bit behind most DIY/non-contractor expectations. Example: Staff seems to expect you to know what you're looking for, so if you want 3/4" plywood, but you don't know what grade you need they can seem annoyed by having their time wasted.

So in short - this is a good place to go buy materials, but it is not a Lowes where they will walk you through your material selection process and answer dozens of questions. (Partly because they are busy handling the constant flow of customers.) Do your homework first and you'll do fine.

Found everything i needed. Staff was very helpful. Better than big box store!

Great customer service! Chris and his team are excellent to work with.

Friendly and highly skilled crew to find great solutions to all building requirements.

I called twice and spoke with 2 people that were ok on the phone, ,I asked questions regarding the type of wood I need to buy. When I went in person and spoke to the guy in the lumber yard that would be cutting the wood, his opinion was different from the person I so poke with earlier by phone. My friend also inquired about the measurements and type of wood I needed.

I was instructed to go into the office to ask the guys to explain it further to me and that's where I can pay for my order. I asked for the manager because I was given 2 varying opinions. The guy stood up from where he was sitting and said the following to me 'why do you need a manager to speak with, you have called here already and been given the answer to your questions'I said my friend wanted to be certain I was ordering the correct materials, he then said 'if he is a friend then he should be the one down here checking it out',I have a business to run and now I had to get up from what I was doing." I was taken back by his rudeness, I said is the owner here, He replied" I am the owner',I said 'you are very rude and unprofessional, i will not give you my business and will write a yelp review, and I left. MY order was a small one, however, regardless, ,h is lack of professionalism was so inappropriate.

The guy I had spoken to on the phone earlier spoke ill of his staff, ,w hen I had asked if it could be delivered today, He had said, "you see the drivers in the back just screwing around so yes it can be'' When I left there and googled a few other places, outside of Old Saybrook, I relayed the experience to an owner of another lumber yard, he replied, "they have been around that area for years, I have heard comments from other customers that they are very rude and disrespectful.

Update: I've been back several times since my previous review, and I've met only one employee in that time who was personable and warm. I'm glad for at least that. Not the nicest to women, it feels like they look down on you or don't treat you as equal. I wish I got more respect from the employees.