Quality in materials, design and workmanship - this is the first and most important step to creating a showcase staircase in your new home. Since 1974 Creative Stairs and Woodworking, Inc. has been creating custom stairs in the old world craftsmanship and combining quality materials into an elegant work of art. Let us bid your next project.
Reviews (2)
Ashlie Parker
May 23, 2021
I contacted Creative Stairs for a repair of a broken stair tread that had split in half. I ended up speaking with a man (who does the work) and sent him photos by emailing a woman he works with who handles all the behind the scenes stuff so both of them had my contact information. He quoted me a price and I accepted and he asked to come to the house to look at the step and I agreed on a time convenient for him.
She contacted me after I spoke with him to confirm my information and that's where the train fell off the track. The appointment was supposed to be yesterday, so I thought. He was no call and no show. I texted the woman and asked if I'd gotten my time wrong? No response. I called the office and left a voicemail. No response. I texted the woman again later in the evening in one last attempt to reach them asking if they had decided against working on my project to at least give them an out. No response. It's now been 2 days. They seemed like reliable nice people, but I guess I was wrong.
She contacted me after I spoke with him to confirm my information and that's where the train fell off the track. The appointment was supposed to be yesterday, so I thought. He was no call and no show. I texted the woman and asked if I'd gotten my time wrong? No response. I called the office and left a voicemail. No response. I texted the woman again later in the evening in one last attempt to reach them asking if they had decided against working on my project to at least give them an out. No response. It's now been 2 days. They seemed like reliable nice people, but I guess I was wrong.
Mary Ellen R.
Jan 16, 2010
I had put down a down payment of $2451.00 with this company when it was in Glendale Heights for work for my stairs. A plan of work was agreed to, then Creative Stairs decided to change it. I did not want the changes and requested my money back. That was two years ago. Numerous attempts to get this money back has resulted in a lot of ignored phone calls and letters. Proceed at your own risk. For your information, this is also the same company that is in St. Charles.
