Highland Roofing

A new roof is a major investment for your house. It can be very stressful. Highland Roofing was very professional throughout the entire process. Dennis Thomas is as knowledgeable and helpful as there is. His answers to my questions via email were always answered by the next day. He took the time to bring samples and install on my roof so I could see them in all lighting situations.

As the process moved forward he gave me addresses of houses that had the shingles installed that I was considering. They take their time and do it right; right down to putting the nails in by hand. The workers were courteous. They filled me in throughout the process. Inspectors came twice during the installation. The process was practically stress-free; would use them again in a heartbeat.

An ice storm damaged our roof. Water was pouring onto our newly refinished hardwood floor. A cry for help (actually a text to Jim Ramser, Highland's owner) got an immediate response even though Jim was out of town on vacation. He had a crew out in just over an hour. Cutting through two inches of ice, temporary repairs were made. The next day, Valentine's Day Sunday, they returned and removed even more ice and finished sealing the leak.

The seal has held through several major storms but Jim said because of the amount of damage, we should replace the roof. We had him do it. His crew spent several days here (large roof) and were neat, professional and accommodating in every way. We even had them add three inches of insulating foam to our roof. We highly recommend Jim and Highland Roofing.

Our roof at Flue De Lis Condominiums was damaged by hail and our insurance company used Highland to replace the entire 40,300 sq. ft. They did an excellent job keeping us informed so we could keep the residence update on what the areas they were working on. All the employees we dealt with were professional and friendly. I would recommend them highly to anyone or Home Association looking to have roof work done. Bob Langford, President of Flue de Lis Condo's

These guys showed up on time with masks to give a new residential roof estimate. They were professional and polite. After inspecting the roof, they said they think the roof has more good years of life ahead and we found a place that needs a small repair. How great! On time, with masks, professional and integrity.

So impressed with Highland Roofing! We were in desperate need of a roof repair as water was leaking into our home. Brock and his associates were incredibly professional and knowledgable. We made the mistake of going with another chain roofing company first that was not able to fix the leak. The Highland crew did it in a few hours! These guys are great - thanks again Highland!

I had a company come out three times to fix a leak in the roof above my kitchen. Three times! They couldn't fix the leak and returned what I had paid. I still needed the leak fixed so I contacted Brock at Highland and he sent someone out. He found the leak was due to my roof flashing. You know how long it took to find the leak? FIVE MINUTES. They came back out not too long after and fixed the issue and made some improvements to make sure it never happens again. I couldn't be more pleased with the service and the results.

Critical: Responsiveness Highland gave me an estimate to make roof repairs. I accepted. They gave me a timeframe when the work would be done and then did not show and would not respond to several calls.

Personnel were prompt and very professional. The roofs took several days to complete, requiring a complete tear-off and re-shingling of the residence and (2) barns. Each day began just after day-break and ended with the roofs in a condition such that inclement weather would not cause a problem. The messes associated with the tear-offs were cleaned-up daily and the new shingles were applied with skilled experience. The finished roofs are very attractive.

Highland did an excellent job installing a new roof on our facility. There was good communication throughout the process.

Highland roofing was very professional, good at communicating, and thorough with installing a roof on an old home and garage that I had just purchased. Pricing was very fair for one of the top rated roofing companies in Louisville and they went beyond expectations on working the job into their schedule on short notice. My realtor was very impressed.

Highland Roofing recently installed a gorgeous new roof, relined box gutters, and reconstructed ornate wooden dentil work on our 120 year-old Highlands home. Their work was reasonably priced, and the follow-up has been outstanding. When--after the installation--we noticed areas where water was still over-flowing the gutters, Highland Roofing immediately enlarged a copper overflow station and added copper flashing and more downspouts at no additional charge. They're now helping us trouble-shoot problems with four chimneys, again at no additional charge. Highland Roofing gets an A+.