Carpet Spectrum Steam Cleaning

Sent one man out to install carpet. I asked him to be careful with my paint. He Beat the paint off four door jams with the carpet pretty bad. Salesman tried to upcharge me at the time of install. Not professional at all.

John and Chris were very friendly and professional. They did a great job cleaning my carpet. I usually clean my carpets once a year but with covid it's been since spring 2019. They said for not being cleaned for so long my carpets were in good shape and what stains there were would easily be removed. Very pleased and would definitely recommend carpet spectrum if you need your carpet cleaned.

Went there looking for small piece of linoleum to do my bathroom. went back to get another peice.the guy wouldn't even talk to me again or looks at me. what he didn't know was my husband and I had bought 4 house in the neighborhood and was going to use them to do our floor. Cause I was not dressed up as a person with money he didn't want to deal with me again. Don't judge a person about how they are dress. They loss out of thousands of dollars

Where shall begin, I had the most unsatisfying experience with Carpet Spectrum. I was scheduled for installation between the hours of 9 and 10am, got a call at 10 mins before scheduled arrival time, Mike stated they had 2 people to call off for the day. Mike called me back at 11:03 saying they would pull a guy from another job and he could be a my home in a couple of hours.

This would have made the arrival time somewhere about 1 pm. Long story short, after numerous calls and lies the contract installer arrived at my home at 5:30pm and the carpet was still not completely installed. I DO NOT BLAME THE INSTALLER. Carpet Spectrum jacked me around all day, Had I been informed when they realized they were short handed, I probably would not have had to lose a days pay.

Very professional and exceeded our expectations! We love our hardwood floors and carpet.

Twice I've hired Spectrum for flooring jobs and both were botched big time. But if you make the mistake of hiring them, definitely don't deal with old man Mike. He lies right to your face. Never written a bad review of anyone before but this warrants it.

Bill Mercer is very rude and unprofessional. I would not recommend anyone to spend a dime with these unprofessional rude people! When a business carries on in this matter, out of business they will be soon!

I've been to this store a few times and EVERY time the staff is very rude and not friendly at all

They used to be top notch. Not so much anymore. What a sad loss for the Memphis.

Was in need of carpet and kitchen flooring call got on the phone with Forrest and set estimates time and hoping to fine or choose what Iay want he can didn't bring no samples got the Measurementand that was ot, it, had to call to see if it was OK to come.in store to see some samples and choose what I wanted he told me yes u could came in like he had show me something it a long store but he was really rude and for some reason I want to show me some cheap things it's other things that was done to much to say Bad customer service

I ordered carpet cleaning for two rooms. First, they showed up late. They did call me 20min after the original appointment time and said that they will be at my place in 15-20min. They showed up about 40min after the call. Thus, they were late more than an hour total and it is not easy for me to take time of work. Second, before they started, I asked them if my carpets can be cleaned because they looked very dirty.

The cleaners said "yea", however they did not look clean to me after the cleaning was done (see pictures (1 - before, 2 - after cleaning)). I just wish they have told me that because of the wear and tear they wont be able to clean it and I would have paid for their trip. Finally, they spilled water all over the wood floor which I end up cleaning.

Great experience with carpet spectrum- Stephen is a great salesman he was great to work with. I never felt I was being taken advantage of or cheated. Would do it again! Thanks Stephen! Love my floor!

We had to be out of our home in January 2018 due to busted pipe. In April we ordered the flooring that we wanted. In May they were to install the floor and a week prior to the insurance company demanding we get back into our home the guy from carpet spectrum advised us that the truck got lost (LOL) and we had to pick another flooring. We were under the gun and had to pick another one out in which we were told that had a 25 year warranty which we cannot even get any information on that as the receipt from them does not give any of that.

We were also advised that it was a scratchless floor and you can move the slightest thing and it scratches. Also the floor is coming apart in several locations, the threshold has busted under their tape which has been on there, and the installers did not even go up to our wall and we can't put our shoemold down. We have been trying to get them to take care of all of this since May, 2018 and cannot get any response or an excuse.

Their excuse is that their warranty is only for 1 year in which they delay you in order to get past this warranty and then use the excuse that their warranty is out. Very shotty people own it and work for them.

Customer service was mediocre. Was told I would have carpet installed on a Thursday and it ended up being days after that. I was not called about the delay either. Installation was very meh. I've stepped on things under the carpet in almost every room that shouldn't be there and some corners of the carpet are already coming up.

I went to Carpet Spectrum on Saturday morning to get my 3rd estimate for 3 rooms of carpet. I walked in at 10:30 am and walked out at 10:45. The carpet was installed on Monday and finished at noon. The cost was about one half of my other estimates. What else can be said? Oh yes everyone I dealt with was nice and great at their job from sales to installation! From my experience so far I would say your crazy to go anywhere else.

Honest folks that will treat you right. Friendly installers and a professional installation.

They were called to my apartment to fix my water damaged carpet along with removing the flooded floor padding, they removed most but not all of the effected padding, left the black mold exposed to me and my cat, and just tossed the torn up carpet back and all they said when they left was " we will be back Monday"

I recently used carpet spectrum to put carpet throughout my newly purchased house. The quality and customer service were good, however, the installation was awful. The installers took no regard to my home as they drug the carpet across my walls and doors coming in and out of the house. Between my bedroom and hall, a 1 inch gap was left and had to be filled using a strip of carpet that is easily noticeable when entering the room.

And finally, when the installers where finished, they didn't even bother to vacuum up all the carpet clippings and trash left behind. I was extremely disappointed due to the fact I had just spent a couple thousand dollars.