For over twenty five years Countryside Construction has successfully assisted Builders, Homeowners, and Commercial Contractors in the septic design, septic installation, and septic servicing of their On Site Sewage Facility requirements in the Canyon Lake, New Braunfels, and North San Antonio area including: Boerne, Bulverde, Blanco, Wimberley, and Guadalupe County.
Reviews (10)
E. Harrison
May 25, 2022
I've just had the worst time with this company. Sure they're nice people but they don't reply to emails in a timely manner. I have to email them over and over and over again just to get any kind of reply. They told me it would take 2 to 3 weeks to finish their septic job and it has now been several months. I can't even get them to come out and bury my septic tank completely.
One guy came out and brought a bucket of dirt and said he'd be the back the next day. That was days ago and nobody has even shown up to finish this job. Anytime they tell you they're going to do something, it doesn't happen and you end up waiting forever for anything to happen.
One guy came out and brought a bucket of dirt and said he'd be the back the next day. That was days ago and nobody has even shown up to finish this job. Anytime they tell you they're going to do something, it doesn't happen and you end up waiting forever for anything to happen.
Cary K.
Apr 15, 2022
Christie Qualters
Nov 12, 2021
Critical: Professionalism, Punctuality, Quality, Responsiveness, Value They do not care about the customer. Tell you what you want to hear and do what they want anyway. They turn a simple job into a long drawn out process by not showing up for a week at a time. They don't have a good reputation and now I know why. Service: Sewer repair
Cornstarch
Oct 22, 2021
Critical: Professionalism, Punctuality, Responsiveness I waited 2 months for an appointment that was promised in 2 weeks. They are not honest, make promises they do not keep. I inherited the service plan from the seller of new home. I will be asking for warranty refund and finding someone reputable and competent. Today I had an appointment no show no call. Service: Septic system installation
Jessica Mixon
Sep 08, 2021
This review is long overdue. Countryside Septic made my septic installation simple, cost effective and streamlined. I truly enjoyed working with Linda throughout the process. She provided great customer service, communication and expectation. Thank goodness I won't need to install a new septic again, but if I did I wouldn't hesitate to call on Countryside Septic!
Ben Holt
Mar 30, 2021
We were tied to Countryside Construction for the 1-years after we bought our house in NBTX after moving from Drip. The system was installed a year before we bought the house, so I guess we just got screwed on the two-year service contract that came with the house. The septic system never worked correctly since day one and has always smelled or had an alarm going off.
Their service guy that came out several times never fixed anything and because he could never smell it, said it was not an issue. The alarm would repeatedly go off as it would not function properly to pump the processed water to the sprinklers. Our service contract finally expired this month (blessing) and I had a real septic service company come out. Turns out that the entire system was wired incorrectly, the floats were incorrectly set, the rock in the black tank was not installed correctly.
The pump was set to run non-stop, which killed the pump and completely melted the PVC pipe connecting it. I wish I would have snapped a pic of this pump, it was a mess for a 2-year old pump. The new company had it all fixed in a few hours after rewiring everything and installing a new pump. This cost me $900 and I paid it happily as the system now works as intended. Furthermore, just after we moved in, we had called Countryside to try to diagnose the issue with the septic.
We had thought we were under some sort of warranty, with it being a new system and all. Well, it turns out that not only will Countryside not service or install your system correctly, they will charge you if you need them to come out and repair their shoddy work. I got a very rude call from the owner about 4 months after this service call demanding that I pay him the service fee immediately.
I had never received an invoice until I asked for one. If you are considering building and need an aerobic system installed look elsewhere. If you need your system routinely serviced, run from this company. I wish that we would have fired them from the get go instead of hanging on to that service contract that came with the house.
Their service guy that came out several times never fixed anything and because he could never smell it, said it was not an issue. The alarm would repeatedly go off as it would not function properly to pump the processed water to the sprinklers. Our service contract finally expired this month (blessing) and I had a real septic service company come out. Turns out that the entire system was wired incorrectly, the floats were incorrectly set, the rock in the black tank was not installed correctly.
The pump was set to run non-stop, which killed the pump and completely melted the PVC pipe connecting it. I wish I would have snapped a pic of this pump, it was a mess for a 2-year old pump. The new company had it all fixed in a few hours after rewiring everything and installing a new pump. This cost me $900 and I paid it happily as the system now works as intended. Furthermore, just after we moved in, we had called Countryside to try to diagnose the issue with the septic.
We had thought we were under some sort of warranty, with it being a new system and all. Well, it turns out that not only will Countryside not service or install your system correctly, they will charge you if you need them to come out and repair their shoddy work. I got a very rude call from the owner about 4 months after this service call demanding that I pay him the service fee immediately.
I had never received an invoice until I asked for one. If you are considering building and need an aerobic system installed look elsewhere. If you need your system routinely serviced, run from this company. I wish that we would have fired them from the get go instead of hanging on to that service contract that came with the house.
Brooke Salinas
Nov 17, 2020
Jeanette Nesloney
Jun 25, 2020
I HIGHLY recommend using Countryside Construction for installing and maintaining your septic system. Mr. Walker Chapman, the owner of Countryside Construction, is a trustworthy upstanding person and business man. He stands by his product and services to make things right for his customers. In this day and age, there are not many people or businesses that you can count on in this way.
In addition, all of the other gentlemen who work for him were very respectful and made great effort to take care my property while working my septic system. Several of my neighbors are currently having problems with their septic systems that were installed with a DIFFERENT company due to the system not being installed properly in the first place. They are receiving NO assistance or help from the company they used. Knowing this, it gives me great peace of mind and security in knowing that my septic system IS installed properly, IS maintained properly, and IF something were to go wrong that Mr. Chapman would see to it to make things right. You will not go wrong with choosing Countryside Construction.
In addition, all of the other gentlemen who work for him were very respectful and made great effort to take care my property while working my septic system. Several of my neighbors are currently having problems with their septic systems that were installed with a DIFFERENT company due to the system not being installed properly in the first place. They are receiving NO assistance or help from the company they used. Knowing this, it gives me great peace of mind and security in knowing that my septic system IS installed properly, IS maintained properly, and IF something were to go wrong that Mr. Chapman would see to it to make things right. You will not go wrong with choosing Countryside Construction.
K.
Dec 22, 2017
Horrible customer service! We had a new Norweco system installed for our new construction home and within the first six months in the house, the electronic control panel went out twice and the floats in the system went out. They tried to charge us for each problem even though we were under warranty. Even when one control panel went out in the first month in the house.
The tech said it could have gotten wet from all the rain we had, how is that my fault? Then within the first year, the aerator went out in the system. We waited over 2 weeks for someone to come out and look at the problem after we called every other day to tell them that the alarms were going off and we were nervous to continue using the system. They had to ship the aerator to the factory to fix it and we were told that it would take 2 weeks to replace the part and six weeks later it finally gets put back in.
Each and every time they tried to charge us $100 for shipping new parts in. How does everything cost $100 to ship? And if it really did, that should be an overnight charge, but we waited weeks for each problem to get fixed. I had to call and speak to the owner every time about what they were trying to charge us to fix things. Not only is the Norweco system a piece of garbage, but this company is the only company in the area to service this system. What a scam and I would not recommend these scam artists to anybody.
The tech said it could have gotten wet from all the rain we had, how is that my fault? Then within the first year, the aerator went out in the system. We waited over 2 weeks for someone to come out and look at the problem after we called every other day to tell them that the alarms were going off and we were nervous to continue using the system. They had to ship the aerator to the factory to fix it and we were told that it would take 2 weeks to replace the part and six weeks later it finally gets put back in.
Each and every time they tried to charge us $100 for shipping new parts in. How does everything cost $100 to ship? And if it really did, that should be an overnight charge, but we waited weeks for each problem to get fixed. I had to call and speak to the owner every time about what they were trying to charge us to fix things. Not only is the Norweco system a piece of garbage, but this company is the only company in the area to service this system. What a scam and I would not recommend these scam artists to anybody.
Cabinet Staffing
Dec 15, 2014
Had my system installed December 2014 by Countryside Construction. They were not the lowest price but came highly recommended to me. They did an outstanding job and were very careful with our trees and property. The system is working fine and I am completely satisfied! I felt they went above and beyond to do a very good job!
