Gilkey Window

We bought windows for our whole house a few years ago and we're happy with our salesperson, the installation crew and the office staff. At the time we could not afford another patio door and later regretted not paying. Gilley quoted us slightly more a few yrs later but not as much as I thought but remembered they had done our whole house. We had to wait fir our door which we knew because of supply chain but were called within 48 hrs and set up for next day when it came in. Looks beautiful and workmanship was top notch. Would highly recommend.

I love my new Gilkey Windows! WOW. The difference they make regarding noise from the outside as well as no more drafts throughout the house. Quality product! The installers were friendly, knowledgeable and respectful of my house. Best investment I made in quite some time! Service: Window installation

Gilkey is a great company! The salesman, Bob Cohen, explained everything simply and showed clearly how Gilkey windows are better than Champion. Sherry in the office was easy to deal with too. The installers, Daniel and John, arrived right on time and did a tremendous job installing the doors and another crew did the windows, so the time to install everything was shortened.

They cleaned up well, put our shades back up correctly and explained everything very clearly and did a perfect job! I cannot imagine any window company in the Tri-State area being better than Gilkey!

The door is beautiful and was a perfect fit. Installers were friendly and thorough - very knowledgeable. They took great care to be sure it fit just right and we are very pleased with Gilkey's customer service. Our salesman even stopped by as they were finishing up which was totally unexpected. A quality organization that we will definitely use again.

The windows are great, the install techs were great, the salesmen was great, at first. Then it was discovered that the salesmen made a mistake. He turned in a form that said I would "pay in full" but left me a form that said I was financing. After install they requested the full amount, told them I was supposed to be financing, only then did the sales rep run credit, and after being denied by had a lean put on my house.

I made a few payments, paid it off in less than 6 months, but the way it was handled because of their employees mistake left a bad taste. The windows are great and if you can afford to pay cash it's worth it. Just hope you don't have a customer service issue.

Jason Ronnebaum, the sales consultant, was extremely helpful in picking out which windows were best for my house. I couldn't be happier with his suggestions, as I love the new windows! And Richard and Brian, the father/son installation team, did a wonderful job. I could tell they knew exactly what they were doing. They were very efficient and professional and they cleaned up everything before they left.

I only replaced part of my windows this time, but if I need to do the rest of them, I hope to have Jason, Richard and Brian back. Thank you, Gilkey Windows, for only having the best people work for you.

We already had Gilkey windows in the back of our house for several years and needed new ones in the front to replace NuSash which have gone out of business. Our only thought was to use Gilkey. We didn't call anyone else because we are very satisfied with the quality of Gilkey windows and their customer service. The windows were installed two days ago and we can already feel a difference in the bedroom temperature. I had to turn the furnace down so I could sleep comfortably. I highly recommend them!

Installed our windows 15 years ago and were pleased with them, so we had them recently replace our sliding glass patio door. Had to wait about 4 months for installation, but it was worth it. Door was quickly and seamlessly replaced. Insulation is superior to previous one. Materials were good quality and the work was professionally and neatly done.

I had a sliding glass door with mini blinds installed from Gilkey a few weeks ago and absolutely love it! It slides so effortlessly and the energy efficient glass along with the blinds do a great job blocking out the sun. Everyone from the salesman to the installers were very professional and nice to work with. It wasn't the cheapest quote I got but the quality is definitely top notch and I was very satisfied with the whole process. I would highly recommend Gilkey!

We were very satisfied with the service we received. The installers arrived on time. They were professional and courteous and knew what they were doing. Our doors were installed without any problem and the installers cleaned up everything when they were finished. We are very happy with our new doors. Service: Door installation

I can't say enough nice things about Gilkey. The windows were perfect and the installation was excellent. The installers were polite and very neat and clean. It was 10 out of 10! The very best. Services: Window installation, Custom windows

The Sales Rep, Jeff Bass, was phenomenal at my consultation. Unfortunately, I won't be able to use Gilkey for my basement Windows due to the size but I still wanted to leave a positive review for the company. Jeff and the lady who scheduled my free consultation were professional, honest, friendly and Jeff was right on time. As a Sales Rep myself, I could quickly spot out that Jeff was an honest and great Sales Rep and he represents his company very well.

Gilkey provided a great experience all the way from when Brian came out to give us an estimate to Jeff and John who did the install. They delivered a superior product and I would recommend them to anyone who is looking for new windows. Great company with great employees. Service: Window installation

I am very pleased to provide an outstanding review about my Gilkey window and door experience. I had a custom patio door with a transom window installed. My experience was positive from the scheduling of my sales appointment to meeting with Jason, the sales professional. He was professional, knowledgable, focused on a quality solution and offered a competitive price.

After our appointment, he responded to my questions in a timely manner. Prior to installation, I was called to schedule my installation, and a reminder call was made prior to the installation date. I cannot write enough praise for my installation crew. Mike and Hoff were timely, neat and professional. They encountered a problem with the existing door frame being bowed when the removed the old door.

It required a lot of time and creative problem solving to make sure the new door would fit. They built a new wood frame and encased it with a covering product - all done out of the back of their truck! It required an extra day of work and I was not asked to pay more. Fabulous finished product! The appearance and functionality absolutely added more to the value of my home than the cost. I highly recommend Gilkey!

They are friendly like a good neighbor not a pushy salesman! They offered genuine recommendations/ suggestions that we were grateful for and from the beginning worked quickly to estimate and measure. Their estimate for install was correct and completed in a day! Our old windows SUCKED and each shattered glass everywhere, but the installer took the time to dillegintly sweep the carpets so no glass could be found for the wild toddler zipping around. Our windows are beautiful, were reasonably priced, and I highly recommend Gilkey!

From the moment the sales guy showed up, to the installer coming back to pickup the remaining debris this company has great people. They provided a no hassle sales pitch (Brian), a top quality product at a reasonable price. Due to the pandemic the install was delayed, but it was communicated before I purchased the windows / rear doors. I also negotiated the price before purchasing, which I really don't like to do, but it was a decent amount of money to spend on 21 windows and 2 doors.

The installers (Jeff, Jason, and Jason) were extremely nice, professional, helpful, and good at their job! They didn't cut any corners or make an excuses, they did a fabulous & quick job. After the install, they showed me how to clean, open, and lock the windows. They accepted two different forms of payment without any questions. Overall, I would highly recommend this company and their product to others who are looking to replace their windows or doors.

What a fantastic company! We needed to replace an old door that was original to the house. We went to another company but they wouldn't give us the time of day. We went to Gilkey and spoke to Kevin about what we needed. He was wonderful! He provided advice and product knowledge. Whenever I had a question I would email Kevin and he would immediately respond and provided details.

He was understanding and kind. He helped us create the perfect door. The installation team was amazing. They provided expert installation and were professional. The door is unbelievable, it is so beautiful! We will always use Gilkey whenever we need doors and windows. They provide quality products and superior customer service like no other company.

I'm not one to post bad reviews.unless something is really really awful. Here goes. I cannot say how incredibly unhappy I am with GILKEY WINDOWS. We decided to replace ALL the windows in our house and put a deposit down 6 MONTHS AGO. The long awaited install was scheduled for today and we are ready. All furniture moved 3 feet away from ALL the windows and ALL the window treatments are down.

At 9a they called to tell me they have to move the install to tomorrow. Oops.sorry. Every time I've called they have made me feel like I'm the problem or told me how great a job they do. I can't rescind the order either. Stay away from these folks. I don't wish these unprofessional people on anyone.

I purchased Gilkey windows many years ago. I just finished cleaning them and reflected on how much I love these windows and the investment was so worth it. (I got a second job so I did not have to finance and could get the specific windows I wanted). When they were installed the folks were great. Very courteous and clean. I recently needed to replace some locks and customer service was great. I still pull down my street and love the look of them. My neighbor even purchased from Gilkey

I bought a house with a gilkey French door. When I called about the glass seal being broken and frosty film inside the door the service department was 0 help. They said they didn't have a glass that size even when I told them the item number and gilkey sticker on the inside. So much for the lifetime warranty they offer.

Easiest home improvement job we've ever had, if I could give these guys 10 stars I would. Our back door was worn and needed replacing. We had heard of Gilkey's reputation, but had not used them. The job was quoted, measured and installed super quick, everyone who came to our home was a true professional. We LOVE our new back door, highly recommended!

Love my Gilkey Windows! Very professional, courteous and knowledgeable. I'd recommend Gilkey Windows 100%. Great prices- Great service. Kiki

We replaced all of the windows, patio door, front door and storm door in 1999. In the almost twenty years we have had all of these Gilkey products we have only had one or two small problems. One call to Gilkey and they were taken care of immediately. Everyone we have had any contact with over all these years went above and beyond our expectations.

It great to deal with a company that stands behind all of the products they sell, even after all of these years. I highly recommend Gilkey to anyone that needs replacements windows or doors.

Pretty much whatever they tell you is a lie. first piece of advice. dont buy your windows here. second. if you are unfortunate enough to buy here after talking to the salesmen get EVERYTHING in writing. ask to talk to mike gilkey. if you cant see that that guy is a scam artist i feel sorry for you. get everything in writing. they gave us a price. we were told they had to take it back to the office for apprroval. when they returned with contract in hand and said yes we can do it. the price increased by 40%. i said WTF is this. he said ok the boss said i quoted the wrong price but he corrected it for us. for us? US? or the owner. so he raised it 40% and gave it back to us to sign and the salesman said the boss corrected it for US. needless to say i kicked him out so fast he forgot his hat hahah. i threw it in the trash. scam artist place. STAY AWAY

Tom T was correct. We also found out that "The Gilkey Difference" is truly different. Their lifetime warranty is non transferable unless the original purchaser chooses to pay extra to have it transferred to future owners. All of the major window replacement companies in our area I contacted, offer a $50 transfer fee to future owners. Not so with Gilkey. I was told in a voice mailed left by Mike Gilkey that, "I could call his office but I would be wasting my time." I would never recommend Gilkey Windows.

Although the "Gilkey difference" web page states their warranty is transferable, it is not. Gilkey windows in our home have a label indicating they were installed in 2004, by the previous owner. In January 2018, we called about a cracked casement window in our living room and 3 other windows with film that has separated from the glass inside the double panes - out of a total of 21 windows. So, 1 out of 7 of our Gilkey windows have failed after 14 years.

I was told the previous homeowner chose the "lifetime warranty" instead of a "transferable warranty". BEWARE: The "Gilkey difference" is VERY different from what their website states.

I ordered patio doors through them seven years ago and they were very professional in the installation. The price was the best of the four places we got quotes from. Most importantly they service us very professionally. We dropped our screens off to be prescreened and they do it for free in a few days.

Bottom line is that I will never use or recommend them again. This is due to multiple errors and a clear lack of management responsiveness. 1) Measurements were wrong for 9 windows, 2) I had to notify our sales rep of the error, 3) When correct windows were ready (response time for reproduction was good) the scheduler is confused saying my 3 windows are ready, 4) Calling to talk to management and my voice mail transferred to the wrong person, 4) When calling back left another voice mail for management to call me but they have the scheduler call, 5) Contacting my sales rep to say I am frustrated I get a call from the Sales Manager.

When I tell him I wanted to talk to management the response is that "I can't tell my manager that he has to be more responsive." If that is the case then maybe there is a bigger problem with management. 6) Finally when management calls the conversation was weak, disjointed and they admitted that when an error occurs it seems like things just get worst. Really! Installation crew and Sales Rep were good but this does take away for my disappointment and frustration.

For this frustration I received a 3% discount. Wow, thanks for the consideration. Businesses are judged on how they react when there are errors and in this case it was very poor.