Dillman & Upton Ace Home Center

Tried to order a piece of Zuri lumber and they completely dropped the ball. I initially received a price but the follow-up to ordering it was all air. Ended up going to a lumber yard 35 min away and had it the next day.

Ordered Andersen windows and patio door from D&U in Q1 2021 for my remodel. Happy with the product and the ordering process was smooth. Nice showroom space as well. Had to deal with several delays on the windows and while this is in no way the fault the D&U communication to me about delays was very poor; I basically had to actively manage their sales reps through most of this process to keep things moving along.

The patio door was ordered incorrectly two times (ended up keeping the second one at a nice discount, I do appreciate that). When the windows did finally arrive (again, not saying the delay was the fault of D&U, 2021 was crazy times) the install crew (Kurt) was great and did very nice work installing everything including some minor exterior brickwork.

Last point is on the screens for the 5 windows; it's been ~12 months and I only have 2 of them. Again, there was a long backorder timing BUT I discovered when the windows were delivered to me in Q3 2021 that the screens were never ordered when the window order was placed ~6 months prior. Very bad communication from the sales staff on this (trying to cut them some slack as they seemed swamped every time I was in the store).

I highly recommend putting in place a modern online customer portal application so people can easily review large orders, check on order status, etc. and not have to rely on a small and very busy sales staff to do all this communication themselves. Not sure if a digital warehouse inventory system exists but that would also help smooth out your operations (when my first 2 screens did arrive they sat in the warehouse for a few weeks and were only found when I came into the store asking about them).

I have a feeling my last 3 screens are in the same situation. Undecided if I will use D&U for future business; I am planning to purchase a front door system and more replacement windows later this year.

This is a business that has been in business for over 100 years. You don't last this long without doing something right. They have VERY High Quality lumber and building supplies. AND they have some of the most difficult to find items that nobody else can get. A++ All the way across the board.

I needed a single Westbury post. Called D&U and easily placed my order over the phone on a Thursday afternoon. They told me it would arrive on Monday. Friday morning comes, and someone called me to inform me that it was delayed by a day from their supplier, and it would arrive on Tuesday. They called me Tuesday to tell me it was ready to be picked up. Great communication, very friendly personal, and good pricing.

My wife and I are Canadian and have been overwhelmed and frustrated with the terrible service we were getting at our Canadian lumber stores. We decided to look into the United States for help and ended up working with a great representative from Dillman and Upman Paul Phedran. Paul worked with us and we decided to order our Timbertech decking materials. Paul was very helpful and made us feel very trusting and comfortable as we were about to commit a very large amount of money sight unseen.

Today our order arrived with everything very well packed and in excellent condition. I cannot wait to visit their facility to place our next order to complete our double deck with the rail system Paul has described to us. Money well spent with people we can trust. Thank you one and all at D&U.

We recently had our kitchen remodeled by Dillman and Upton and they did a great job. Everyone from the designer Ted, project manager Amy, remodeler Pete, electrician Scott, floors Joe, and plumber were all very professional. They showed up when scheduled, explained things, answered questions, and overall did a great job. I felt it was an easy process and highly recommend Dillman and Upton for remodeling projects.

Very well stocked hardware department. Some of the best quality lumber and millwork in the area at very reasonable pricing. I've been buying supplies there for over 35 years. Don't buy at the big box stores without comparing to Dillman & Upton.

We worked with Brandon regarding our purchase of a new front door - he was very professional and attentive to our concerns and needs. he did a great job! And the installers were equally professional and efficient! We would highly recommend Dillman and Upton/Brandon to anybody looking to replace/purchase a new door! Service: General door installation