DEX By Terra

Last year we decided to undertake a big backyard project including a pool, all new hardscaping, a firepit, a pavilion with an outdoor fireplace and mounted television, an outdoor kitchen, a sportscourt/outdoor rink and more. After speaking with and receiving proposals from several landscape design and construction firms, we chose Dex by Terra because their vision mostly closely matched ours and they easily and pleasantly worked within our budget needs.

And we remain thrilled with that decision. Ed and his team were consistently attentive, responsive and cared about our project. They navigated complicated materials shortages with seeming ease and made sure we didn't have to sacrifice (though I'm sure in reality it was hard). While we made many changes along the way, the Dex team just always rolled with it and adapted and made sure we got exactly what we want.

Over the months it took to complete, their various crews were always hard working, courtesy and careful. We couldn't be happier with our gorgeous backyard (as soon as its spring and we can finish landscaping) and it will provide our family and friends years and years of fun and relaxation. We cannot recommend Dex by Terra more!

I am not the type who usually leave a review, but the transformation of my back yard deserves the recognition of its visionary personal. I did not know the company when I first had an idea to have something done in the back yard. They were highly recommended to me and they did not disappoint. Ed Terra reached out to me after I contacted them, words cannot describe how down to earth he is, how professional and understanding he is, how he envisions the yard and gives ideas before he even draws it, how reachable he is even though they are extremely busy with tons of other projects all over, how good listener he is.

With Covid, the project took a little longer but it was all worth it. I have never spent time in my yard in the past 5 years as much as I spent in the past 4 month. The transformation of the back yard was unreal, out of a magazine. Everyone sees it they call it a little resort; that I don't have to go on vacation anymore, I brought the vacation destination to my back yard. Thank you from the bottom of my heart to Dex By Terra Company and especially to Ed Terra

We had an in ground pool installed in the fall of 2020. We chose Dex by Terra to do our patio work. After speaking and meeting with Ed over the course of the project, we were confident he would bring our vision to life. He and his crew worked efficiently and we couldn't be happier with our space! We highly recommend Dex by Terra!

It began with a vision, then it's the undertaking of trusting someone to deliver and make it a reality. A project of this scope needs someone that can not only deliver but share the vision we have, make suggestions and/or changes at a moment notice, have patience, be there when you cannot, to be respectful and communicative and be there for the duration of the project.

We received all of that and more, our project manager, and so many others, who oversaw and worked on the entire project exceeded our expectations at every level, the tile and stonework, the overall craftmanship and level of detail is exceptional we could not be more pleased with the outcome. We thank you for making this a reality!

Our experience with Dex started promising with a good project meeting in their showroom, good ideas for the pool and patio we were intending to install and a pleasing design proposal. Once the actual work began we were less than impressed and it quickly spiraled from there. Summary of issues: 1. Incredibly poor project management. Their project manager clearly never project managed before and had to be chased constantly.

When she did reply it would be one word answers and we'd have to exchange multiple messages to get basic information. It got to the point I had to call Danny constantly to complain, but nothing improved. 2. Timelines were either never shared or missed when they were shared. We had to constantly chase to understand if or when crews would show up.

More often than not, even when they were committed to come, they would not show up, stretching the project out weeks. Believe it or not, our "project manager" admitted they were overbooked, which is an incredible way to tell your client they are not a priority. 3. The work was very shoddy. Some of this work needed to be re-done BEFORE THE PROJECT WAS EVEN COMPLETED and we had to hold back payment to get it completed, stretching the project into the following summer as they didn't show up (see bullet 2).

The patio area is roughly 3 years old now and needs to be completely repaired, which is going to cost us a small fortune. All of the stonework needs to be pulled up as they did not put proper tarping and protection underneath and there are weeds everywhere. All of the polymeric sand grouting was done poorly and has all disintegrated, leaving gaps everywhere. Lastly, they did no grading in preparation of an under deck patio area, resulting in the patio flooding anytime we get the smallest amount of rain.

This also needs to be completely re-done, all the stones pulled up, properly graded, and reset. Be aware that they sub-contract most of their work out (we were not told this and had to fact find to discover it) which means they have no real control of "their crews" and you will be constantly chasing and seeing different crews showing up constantly.

There are MUCH better landscape and hardscape professionals out there to select from. I would never recommend Dex to anyone. UPDATE: In having the yard properly graded, we discovered that Dex simply threw topsoil over the stone and some plywood they had laid down for the truck path into the backyard. Mystery solved to why the grass was not growing.

While it may seem unnecessary to spend the time and money on a proper pool design, I can assure you that you will end up saving money, time, and aggravation in the end. I wish we had been connected with Dex by Terra at the start of our three-year pool project (2018-2021), but thankfully, they found us in the eleventh hour. Joe Medeiros was awesome to work with and created a design that turned our backyard into a residential resort.

Without a plan, we were ready to move forward with a simple retaining wall, paver patio, and hot tub surround. What we got was nothing short of spectacular! The look, the flow, everything was just perfect for the space, our design aesthetic, and our budget. And it was easy to make adjustments as we went along. Although we used our own mason and landscaper to complete the project, it can be difficult to find these craftsmen which makes the full-service offering of Dex by Terra even more important. Even if you only work with Dex on design, it is worth the investment of 2% of the total budget to get a proper design rather than winging it. You won't be disappointed!

I highly recommend Dex By Terra. They did the patio work and landscaping for our pool. Joe Medeiros was our designer for the project. His designs hit our wish-list items while also ensuring we remain in budget. He was more than willing to make any revisions to ensure we were happy with the project. Once the project started, Dex assigned us a project manager to ensure things were running smoothly.

Our project manager was Krystal Ford. Krystal was a pleasure to work with. She was there to answer any questions/concerns we had, and she coordinated all elements of the project to run on-time and within the contracted budget. I highly recommend anyone who is looking for landscape design work to strongly consider Dex by Terra!

We highly recommend Dex by Terra! We worked with them to create an "outdoor room" that included decking for a new pool, outdoor kitchen, patio, exterior landing and landscaping. The entire project exceeded our expectations. Everyone was extremely professional and personable, from Ed Terra to the guys who showed up everyday doing the physical work.

Any issues or questions that popped up were quickly answered and dealt with. They work with us during the design phase to come up with the best solution for our property by utilizing their design software to change things up on the fly during our meetings so we could see if our ideas worked out or not. The final design plan was awesome, and it was build to plan, but the actual final product is amazing. We plan to have them back to work with them again in the near future.

We could not be more pleased with the stunning work Dex by Terra did on our pool deck. We knew going in our project would be substantial. We not only needed our ol.d pool deck removed, we also needed our entire pool gutted, including new piping, new liner, adding additional returns and skimmers, and building diving platform then converting the pool from chlorine to salt water. Essentially, we wanted to remove the existing pool from 1970 and put a new pool in its place.

Before we chose Dex we did our research and called our local pool company along with several others in neighboring towns to seek recommendations on a company that could come in and pull out our old pool deck and replace it. The first company named by nearly all the local pool companies was Dex. This is not a coincidence. We had a couple different companies come out and look at our project, but right from the start Dex was superior to their competition in every way.

They are knowledgeable, thoughtful, and polite. They walked us through the entire project and took the time to answer all our questions without making us feel rushed. Furthermore, unlike their competition we never felt they were trying to up sell us on our project. They have always been very respectful of the boundaries we set for our project. Dex has been phenomenal through the entire project, from estimates for the project to the design and layout of our project all the way through every finishing detail. Dex went above and beyond at every step of our project.

They even helped us coordinate timing with all the other contractors. Probably most impressive was Dex's communication with us. They were always willing to answer questions, make design changes, and help us problem solve anything that arose, even if it had nothing to do with their "part" of the project. As our project was wrapping up Dex approached us and recommended we change the design of our diving platform just a little to give it a stronger aesthetic.

This kind of attention to detail is what sets them apart. As homeowners we have an idea of what we were looking for but their experience and expertise is invaluable. It is without hesitation that I would and have recommended Dex by Terra to anyone who is looking to rehab their existing pool or add a new pool to their yard.

Very very disappointing. We were going to redo our entire backyard/pool area. Joe, the architect/designer came to our house to look and take measurements. He had great ideas and we loved it, he was very friendly and we thought, wow, we got lucky. Guess what, we never heard back from him with a proposal. I called him several times, no answer, I emailed him, no response, I called the office and the lady on the phone apologized and told me they are backed up but she will make sure joe will get back to me. Nothing. With that said, NEVER NEVER WORK WITH A COMPANY WHO DOESN'T RESPONSE, bad sign. If I could give them a 0 star I would but it's not an option.

What an amazing company. If you want things done the right way, don't hesitate to call them. You will not be disappointed.

Poor quality. They care more about taking your money than delivering a quality product. They refuse to make repairs as a result of their poor work. After fighting and getting them to make a repair, the quality of the repair is just as bad as the complete product. It fell apart! First, Ed may come and tell you how great his product is and why you should pay several thousands more than his competitor. Don't believe him. It's a lie and it's just concrete.

My aggregate pool deck began falling apart only two years after it was poured. The concrete was poured on an 80 degree day and he said the ground did not need to settle before they poured. Don't let them B.S. you into either one of these things. Concrete should never be poured on a scorching hot 80 degree day or before the ground settles over the winter.

Two years after pouring, there are extremely large settling cracks across the entire deck and the cantilever edge is breaking apart in one foot chunks. After continuing to contact them to come and fix my falling apart cantilever edge, they sent one guy who also lied to me. He said he put pins in the concrete to hold the new section in place. It fell apart in less than a year and there were no pins holding the new concrete in place. I have got no response after trying to contact them regarding this matter. Do yourself a favor and choose to spend your money elsewhere.

I am so pleased that I decided to contract with Dex by Terra. From Ed Terra's design to the finishing stages everything was truly artistic. The work is phenomenal, because everyone at Dex by Terra is dedicated to getting your patio deck or walkway done to perfection. As a second time customer I was actually more pleased with this pool deck than the first, due to the travertine product I selected with Ed, who was more than generous with his time during the selection process.

I offer that you will be as pleased as I am if you choose them. I remain a fan of Eddie and Dan Terra and all the hardworking employees! Danielle was exceptional in the office along with Mark and the crew.

This has been the absolute nightmare of a project, from project management and timeliness of completion to quality. Project ran weeks late, and every part has required warranty work. The deck pour was miscolored, touched up with a different color on first repair. The coping around the pool is cracking in multiple places. The stone on top of the fire pit cracked on first use, and now the stonework on the side of the fire pit is falling off.

With such an expensive project, I'd expect quality work - and this absolutely under-delivered. I would steer clear - very clear, unless you'd like the privilege of dealing with their (very responsive) customer service repeatedly.

From their initial visit to our home (in the pouring rain, at a time that suited our availability!), to easy and thorough communication, and ultimately an amazing CAD design- we have been more than pleased with all things Dex By Terra. Ed has been so easy to work with, and really has some wonderful design ideas that compliment what we had in mind for our new pool surround.

The 3D CAD modeling tool they use made it so easy to really visualize the plans for our deck and landscape. Visiting their showroom allowed us to get a feel for what we were looking for in color, texture, and concrete design. We are so happy we chose Dex By Terra, and will definitely be recommending them to others.

Sharing this review is such a delight. I worked with Ed Terra who projects managed from concept to completion. The project included an inground pool, hardscape and second story deck. The project was planned in and completed in 4 months. It was on time and in the budget. First of all, he was very responsive and always available for questions and there to make things happen.

His team is very professional from the receptionist Danielle in the office, to Mark and Dahlia in operations overseeing the installers. The team of professionals on site were always respectful, courteous and cleaned up every day before leaving the construction site. WOW. The travertine hardscape is amazing and I cannot recommend this company enough. This company kept all of the promises and commitments then went above and beyond. AS GOOD AS IT GETS!

If I could give 0 stars I would, but that is not an option. Very disappointed with their customer service. The bulk of the issue rates to the fact that they over promised and under delivered. You will not get what you expect and what is worse is that they will not fix any issues. They will cease all communication if you have any complaints. Customer service is about making the customer happy when something goes wrong.

They don't seem to know this. In dealing with Dex By Terra the onus was on us to make sure their designer and their project manger were communicating. In fact, Im not sure they ever met each other before. The entire project was rushed and key personnel went on vacation in the midst of construction. It would be one thing if our problems were solely aesthetic, however, our greatest disappointment stems from the fact that they did not care enough to come back to rectify what we believe are safety issues.

Happy to provide details for anyone interested in using this awful company. Do not use this company. They do not stand by their work. (Read review by John K. Same issues. He is on the money. Don't waste yours!)

We love working with Dex by Terra. They installed the deck around our pool three years ago. This year we worked with them to expand our deck area. They are highly professional, responsive, and do great work. We will continue to work with them as we further enhance our outdoor space. We highly recommend them and the quality of their work.

I can not recommend this company and I think you should be very careful not to use them. I too hired them to create a landscape around our new pool. The design was beautiful but then every thing fell apart. The decided to plant 10's of thousands of dollars worth of plants in the middle of November. A small woman and one man showed up and then planted into the dark. the job was rushed.

They did not remove the wire cage or the burlap sacks of the trees and they planted in straight sand. In addition they planted grass seed close to Thanksgiving. Also - they skimmed the mulch (less than 1/4 inch). As a result, surprise, we lost many plants and few trees, and the grass did not come in. Also the concrete deck was starting to crack. We contacted Dex by Terr so many times that my husband had a weekly calendar appt to call them.

Finally after about 8 calls we got a response. They sent out a rep who told us it would all be fixed. We did get a tree replaced (which died a few months later) and the cracks were filled (most of them). But the grass was never redone and there are many plants that did not get replaced. I now have to a hire a tree company to try to save the mess they left. Needless to say I am beyond frustrated. I DO NOT RECOMMEND this company. At all.

Dex By Terra recently completed a project for a new pool for us in Shrewsbury, MA. They did a fantastic job and i would certainly recommend them to anybody. Here is what i liked: 1) They use a 3D CAD modeling tool that makes it very easy to visualize the plan. This is far and away better than anything we saw from other contractors and the end result was exactly what we saw in the model. 2) Ed did our design and he had a wonderful ability to incorporate our ideas with his own and make the entire project better. Ed has a fantastic ability to make your ideas better. Ed really really listened to us and always found ways to work around any constraints we presented to him. Ed has great taste and his design was better than the other options we were considering. 3) They were on time - It seems as though pool projects are plagued with contractors who are late, don't show up, stretch the project out for long periods of time. DexByTerra wasn't like this. They got our project done right on time. 4) Danny, Mark, and the entire team were professional, extremely competent, and the quality of the work was excellent.

After interviewing a number of firms we decided to hire Dex to do a patio renovation around our pool in 2016. We had a positive experience in the showroom and were very impressed with the design and vision. Unfortunately that is where it ended. We were told that our project manager would be onside throughout each phase of the project to ensure each step was done according to the plan.

This never happened (see below). Upon beginning the work, a demolition crew tore up much more of our yard than what was needed. They dumped all of the waste from the project in a good area of grass away from the pool which caused us to have to replace our entire lawn. They also tore up most of the irrigation system in my back yard which was unnecessary.

Our "project manager" was never on site and the crew that performed the work had no idea on the design and did not pay attention to the plans and the work being performed. I had to point out numerous flaws in how the forms were set only to have to explain over and over how the correct forms should be. I should have stopped the project at this point given the lack of attention.

When it came time to pour, this is where it really went south! I came home to a poured patio with a drain that was set crooked and did not align correctly with the stamp pattern. It looks horrible and cuts diagonal across the patio. I demanded the patio be redone (see more issues below) however the owner would not correct the issue through redoing the patio.

The owner did provide a slight credit for the mistake on the drain. The stamping came our horrible. There are blemishes all over and it appears that the stamp pad was pulling the concrete. To correct this issue they added patching which looks even worse. There are also areas that are stamped very hard leaving significant imprints. Again looks horrible.

I have cracks all over the stamping imprints and there are chips in the patio. When cutting in the stress joints to help prevent cracking, they chipped a number of areas causing concrete to break off. They also didn't cut enough stress joints so the patio began cracking after the first winter. Large/long cracks. Lastly the color is not holding up.

We were going for a nice light tan look and now the patio is pitted and faded white. The owner of the company inspected the job on a number of occasions and agreed that the product was not good however redoing the patio was not on the table. It was patch job after patch job to try to correct the issues. I would not recommend this company. They appear to be very professional however my experience was far from it and now I am stuck with a patio that I know is flawed and will only have to be replaced.

After much debate, the owner agreed to extend my warranty, perform a seal, and come cut the additional stress joints that are needed. The seal job performed was poor and the stress joints still have no been cut.

Four years later, I have an update. The pool deck is still looks nice, and I'm happy with most of their work. However, the firepit they built us is falling apart. There are cracks all through the bricks and mortar, and all the top stones are broken. It cost over $4K, and only lasted three and a bit years before this happened. Most concerning, I walked into the office and showed them pictures, then emailed the pictures to them, and got no response at all.

No call-back. Nothing. They told me at the office that it probably wouldn't be covered under warranty and I understand that nothing is "forever", but I at least expect a callback and discussion.

Dex by Terrra Staff are the ultimate professionals. They created an unbelievable hardscape at my home. It included pool patio, terrace patio, outdoor kitchen, and fire pit. They are organized honest professionals. They are family run company and very patient with their customers who know nothing about construction. They are also are priced competitively which was icing on the cake. Thanks!

One of the owners called me to apologize, understand what went wrong and gave me some useful advise. I appreciate that a lot so I am giving them a neutral 3 star rating. If I use them I will be back with further update.