Paradise Pools & Fences

Absolutely DO NOT BUY A POOL FROM THIS COMPANY if you would like to see it your life time! We ordered a pool from them a year ago and it has not been delivered to date! They keep giving arrival times and then conveniently change them when that date goes bye and still no pool to be seen! At this point they are basically holding $40,000 of our money hostage and no pool has materialized in my backyard as of yet!

It is absolutely disgusting and I am regretting every minute that I didn't go with Thursday pools who are actually getting their pools shipped in a very timely manner! These people obviously don't know how to run a business and should be shut down!

We ordered our pool in March 2021 with expectation of delivery 6-8 weeks as told by our salesperson. Our salesperson was very responsive and eager to get the contract signed and our deposit. Once this company secured my deposit then the date increased to end of June. Then as that date neared I had to call corporate to even get a response and the date continues to be pushed back and as of this time we have no communication from this company.

Our once kind salesperson is short in responses if we even get one at all. Our last response from him required threats to even find out any info. If you call the company you only get voicemails. All we are asking is a delivery date. Summer is over so our promise to have this pool this season is past but a time would be great, any info would be great considering you have our money. Avoid this company until they fix their problems!

I would strongly recommend staying as far as you can from these guys. I ordered a pool + installation in Aug '20. I can't even count the number of things that went wrong - pool delivered before the installer dug a hole, skimmer hole cut out in the wrong spot, overcharged for "access" even though there were no access issues. But the worst part is that they left the pool completely unleveled (1.5" between the deep end corners) and are unwilling to come back and fix it. The experience has been extremely frustrating and I can't regret enough doing business with these guys.

My husband is an employee an when we got married I also came a part of the crew without working there til I'm blessed to have become a part of his working family like I did cause they are loving professional an spirit giving people of God to whom my darling husband introduce some to the lord. Most of all I can say when he got sick they showed me that Godly love professionally how much they care about my husband an I so I say this is an wonderful place to work a great family to be apart of till missing out by not working there be blessed people an put God first an let him guide yr path Amen.

Very disappointed. Arrived with bad scratches and top gel coat ruined in several places. Tried calling number on website for warranty info and number is disconnected. We paid a lot of money for this pool and had reasonable expectations. Don't know how to repair this. Our neighbors on both sides of us went with a concrete pool and I feel embarrassed by ours.

Communication is key. Our dealer is getting nothing from Leisure when asking for a status on our pool that has been on order for over 11 weeks. I understand material and labor shortages with covid but I would appreciate some communication on behalf of Leisure in at least telling us how far along our pool is or if they even show us on order.

As a Leisure Pools dealer for almost a decade, Custom Pool has never had a standing issue with Leisure Pools. Everyone from corporate, all the way down to the great people at our local yard have been incredibly helpful and kind no matter the circumstances, and are always willing to help out in any way that they can. That quality shows in every one of their shells and other products as well.

Before we made the switch to Leisure, other shells were prone to cracking just from transit. With Leisure's shells, we can always expect top quality and a happy customer at the end of the day. I will personally see that Custom Pool remains a Leisure Dealer for the foreseeable future.

We purchased a house with a Leisure Pool and have been very impressed with it. In the spring we heated it up to "hot tub" temperature several times. The pool heated quickly and our utility bill was unexpectedly low. Recently we called the office for some repairs. They were completed extremely fast. The person sent in was professional and very nice. After the job he left the yard very clean.

Pennsylvania our Leisure pool, The Ultimate is amazing. As low maintenance as a pool can get and beautiful too. I am very happy with both the manufacturer and the dealer Doug McCay who is the owner of Superior Pool and Patio. If you are considering a pool, these guys are the best!