Pacific West Roofing

My house is a 1962 ranch house with low pitch. Crew worked in the scorching weather of Summer 2021. Crew was polite, tidy, worked fast despite record heat. Clean up was excellent. Installed roof around pre-existing SolaTube skylights. Roof and venting looks great. No leaks this winter! Would recommend this company. Services: Roof installation, Attic venting installation, Roof inspection

Phil, Nestor, and the whole Pacific West Roofing team did a great job on our project! From initial bid through final cleanup they provided punctual updates, going so far as to regularly send pictures and video of the new roof's progress. Can't say enough about how much we appreciate the speedy turn-around and high quality work! Services: Roof installation, Attic venting installation, Skylight installation

I checked many roofing companies to replace our old roof. Pacific West was the most details oriented and the most straightforward. Professional team who cares about customers. More expensive than other quotes but definitely worth it. Services: Roof installation, Roof inspection

I have used Pacific West Roofing for several jobs. Recently we have had Brian out to review a roof leak on one of our properties and get a quote. The quote came back quickly with the findings of the roof leak and a solve to stop the leaking. I always appreciate the honest assessments. It's so nice to have a roofer we can trust and refer to our customers, friends and family. Thank you Pacific West Roofing and team.

PWR was Great! Their team was top flight starting with Bryan who provided us the estimate and answered all of my questions, extending to their crew and office staff and finally their owners. They were very customer focused and included me in every step. Their attention to quality was always evident as was their accessibility to discuss issues and skilled in their craft.

They worked hard to accommodate the special needs of our mid-century modern home. And, our roof was complex in its needs. Because of their approach to customer engagement, we now have clear documentation trails about choices we made. We are now, after their work, comfortable that we have a solid roof that will protect the house for many years to come and very confident that will be there for us should any problems arise.

Recently my partner and I purchased our first home. We have a unique history with the sellers, so the purchase did not follow a typical process. Because of this, we found ourselves in a situation with a time constraint and in desperate need of a near immediate roof inspection and subsequent repairs. With our closing date quickly approaching, Pacific West Roofing was recommended to us, so we contacted them.

I have worked in customer service my whole life. This experience means I am well acquainted with all the annoying, pushy people who feel their needs should be everyone's priority merely for their own convenience not a legitimate urgent need. Also, being meticulous planners, my partner and I were particularly embarrassed to have to be "that pushy person" requesting our needs be prioritized, but we had no choice.

That said, Pacific West Roofing recognized that we aren't "that pushy person" and was not only accommodating to our situation, but they were nice! When I explained, with apologies, our situation to them, I received courteous understanding and we had an inspection scheduled within a few days. Phil Clark came out to do the inspection. His service was superb!

From his kind demeanor to his professionalism, he made the experience pleasant, smooth and easy. Additionally, he followed through in a prompt manner, getting us needed documentation and scheduling the repairs. The repairs were properly and professionally completed just a few days later by a great team. The team arrived as scheduled, were nice, quick, efficient and clean. Finally, huge gratitude to Reed who was beyond patient with our requests. Sadly, generally speaking, we come across mostly sub-par customer service in business today. Pacific West Roofing is a surprising, refreshing exception! Overall, this company out-performed our expectations. We are definitely using them when it is time to re-roof our home and we are definitely recommending them to everyone. Michelle N.

Just had our roof replaced and the entire experience went smoothly and turned out great. Phil established excellent communication throughout the entire process and regularly sent text updates and pictures of the progress. The crew was mostly female, and I loved it! They were hard working and left absolutely zero mess and cleaned up the entire site at the end of each work day. The roof went up quickly and looks outstanding. I would recommend this company to others and will use them again if we have further roofing needs.

I just had a new shingle roof completed, replacing my old wood shake roof. I ended up going with Malarkey Vista shingles. The job took about 5 1/2 days. I will say that all of the Pac West people I dealt with were professional, courteous and responsive from the sales rep, the work crew and the office folks. All great to work with. The materials and workmanship seem great and I heartily recommend using them for your next roof.

Hey America, how you doing? It's been a rough time right? We had Pacific West do our roof and skylights, and they were just-great to work with. They were the middle of 3-4 estimates, but so much more informative and knowledgeable about the whole process, (like venting- so important). Kept us really informed the whole way through. Excellent job. No upselling, no hard sales tactics, no uninformed 'sales team'.

And I thought y'know, I could do my job a little better too. Maybe we all could! Excellent job at a fair price, a job they can feel proud of and we could not be happier with. Thank you Brian, Stan, and all at Pacific West-thank you for, being great in a quiet and inspiring way!

Phil Clark and his crew were exceptional! Professional, responsive and receptive to my questions. Our roof was replaced in 2 days. Each day when the crew was done they came through and made sure any garbage and nails were picked up. The company was able to do our job during the week of vacation I had from work which was really convenient since I work from home. Phil was very personable and knowledgeable.

I would highly recommend this company and have already to friends and family. I had interactions with Brent, Nestor, and Sande and they were all very friendly and knowledgeable. We are so happy to have done business with this company and the fact that they are local was an added bonus!

The people that installed my new roof were fantastic! Very professional and helpful. I would recommend them on any new roofing! Phil was a great supervisor of the job, always available for my questions. I have had many compliments on the new roof! Thank you all! Service: Roof installation

Excellent work done by the crew, the production team, and the whole organization on my residential roof replacement and attic ventilation. The communication from start to finish was transparent, detailed, and fast. The professionalism by every person involved - all fantastic. Pictures were sent to me real-time as the job progressed so that we could make quick decisions.

As a result, the project finished ahead of schedule. The crew was highly skilled, great to work with, and took pride in their work. Great follow-up and easy to do business with. Highly recommended!

When got quotes from several companies on installing a metal roof, but Bryan was the only one who walked around the house with me explaining the quirks of our house (inadequate vents, a weird dip on the garage roof, etc), and then put the fixes necessary into the quote he wrote up. The price we were given wasn't the lowest but it was comparable and Bryan's knowledge and honesty made Pacific West the obvious choice.

As the old roofing was being stripped off it became clear that the 50 year old plywood wasn't in the best condition and we decided that since this was the last roof we'd be putting on in our lifetimes that it would be best if we started on a solid base and resheeted the entire roof. At today's plywood prices it wasn't cheap but the owners themselves came out to talk to us and gave us the best price they could.

With all the extra time our roof needed, Rafa and the guys were here working tirelessly for over 10 hours a day, 6 days a week and got it all done in a week and a half - pretty amazing considering all of the unexpected work that was added. If you're looking for a roofing company that is knowledgeable, hardworking, and takes care of problems instead of covering them up you can't go wrong with Pacific West.

Very honest which I appreciate. I have a three story house and there is no way I was getting up there. I asked what shape the 20 year old roof was in and they could have told me anything but they were honest and told me it was in good shape and just needed the moss removed. They have earned all my business.

Phil and Brent was great to work with and Rafa who did the metal roof installation did a superb job. Such a hard worker! If your looking into doing a metal roof instal, these are the guys. Can't speak highly of Rafa's craftsmanship. Our roof was pretty tricky too due to all the different pitches (angles) going on. Him and his team were super professional. Can't recommend this company enough.

We just had our roof replaced by PAC West. From the quote, to the follow up, to the paperwork, to the front office, to Stan and Brent who attended to every detail this was an extremely positive experience. PAC west was not my first choice when it came to the bid price as I had bids from 4 other companies, and the they were not the highest nor the lowest, but of all the bids and sales reps I talked to they were the most down to earth and honest!

Their bids were extremely detailed, their email communications swift, their front office staff was courteous. When it came to scheduling we had to push our job out a month due to other construction in our home and Brent was easy to work with. Given the size of our roof, Brent and Stan were on site daily, they both made sure we knew what was going on and if an issue arose, which inevitably it did, they were out here ASAP to deal with it.

In every construction job you would be naive to think as issue won't arise, however it is how one deals with it and makes the situation a positive one! When our issue arose Stan and Brent made it right and fixed the issue immediately, This type of service is not something you can teach, it is engrained in their bones, and the value of product they provide.

We recently had our 30 year old roof replaced by Pacific West Roofing. They did an excellent job from the bid to cleanup and final inspection. Special care for surrounding plants and fixtures plus attention to detail was part of our experience. Excellent communication as the job progressed aided by ongoing photos and drone shots let us observe any damaged plywood that needed replacing. The job was completed ahead of schedule and the roof is improved with better ventilation and looks great. Thanks to Phil Clark, Brent and the whole team! Rick & Liz Allen

I purchased a home that had extensive roof work done by Pacific West in late 2018. Pacific West Roofing completed almost $30,000 of roof work for a sick 98 year old man and it's my opinion that they may have taken advantage of the situation by over billing for inferior work. The attached pictures are of Pacific West Roofings work that is less than 2 years old.

They replace all of the support lumber (entire ceiling and everything above it when they replaced the roof). This is where the pool is forming. After billing the 98 year old man $30,000 we now have a massive pool of 3"deep water on top of the roof that has to grow to almost 4" deep before it dumps off the side of the house and saturates the siding, doors and windows.

The pool stays on the our roof until it evaporates! There is no way for it to roll off. This was bad enough yet there's also an area of edge flashing that was completely un-nailed and warped plywood leaving gaps for rodents to enter. Who knows what other problems I'm missing. Last but not least - the original invoice calls out items that were never installed.

I talked to the owners of Pacific West Roofing to try and find a solution and was told "too bad" the owner authorized everything. I reviewed the quote and talked to the children of the previous owner and they are extremely upset with Pacific West Roofing for performing sub par work. If you have had any work done by this company I highly recommend you get a home inspector to review every inch of the project to make sure you didn't get the same slap shot work my house did. I'll keep pushing and hopefully Pacific West Roofing will step up and do the right thing.

So far - they've avoided my calls for weeks and finally told me to take a hike - no repairs would be made. The owners will try and "explain" this situation yet there is no excuse for this garbage work, the $30,000 bill, the misleading invoice and outright lies. Pacific West - try answering my calls and get your butts out here and fix the mess you charged $30,000 to create!

I cannot say enough wonderful things about Stan and Pacific West Roofing. I reached out to him seeking guidance on my commercial construction project's roofing system. I wish I had found him earlier! He truly is the roof guru--he was so knowledgeable about my specific project's needs and was able to make some really helpful recommendations.

In fact, his recommendations actually saved my building from some very real potential (and costly!) issues that could have been absolutely disastrous. If you are looking for someone who is an expert in their field, I cannot recommend Stan enough. He knows what he is talking about and will get the job done properly the first time. Thank you Pacific West Roofing!

The gentleman that came out to assess our roof was very professional and helpful. Turns he'd worked on our house with the previous owners and remembered exactly what he'd done (this job was for something completely new). We had a few other companies come out before Pacific West Roofing, and none of them would actually get on the roof to look at where we thought the problem might be. PWR were the only ones that got up there and agreed with us where the leak might be coming from.

Fast forward to after having the roof patched (instead of trying to make us buy a whole new one), and it indeed was exactly the spot and reasoning we thought it was. PWR was quick, efficient, cleaned up after themselves and very reasonably priced. We'll definitely be going to them for any future needs.

Stan from Pacific West Roofing did a roof inspection for us after we got an offer accepted on a house. He was professional and timely, and his report saved us THOUSANDS of dollars. I would highly recommend their services.

Had a leak during the heavy rainy season, called several companies with long lead times or non-interest. On a neighbors referral I called PWR and Stan came out himself and had it fixed in no time! I was very impressed at the level of customer service. I also needed to have all my attic and roof venting redone. PWR did it quickly and with no hassle on my end. Highly recommend!

We recently had two skylights replaced on our roof. Cost of the project was ~$1200. Their scheduling service and technical installation was fine.no issues here. My issue however, is the unsightly cosmetic outcome of their work when viewed from inside of the house; ragged drywall pieces/edges at the base of the skylight window.some even encroaching onto the skylight itself.

I called PWR to notify them & request interior cleanup/touchup and was adamantly told this was not something they will do (apparently the 'cleanup' claim in their job scope only refers to the outside area). So in addition to a $1200 bill for this project, I'm going to now need to pay someone else to correct the interior residual as a result of their work. Again, their technical installation of the skylights appear to be fine.

But I'm very unsatisfied/frustrated they were unwilling to go the 'last mile' with respect to finishing all aspects of this project and fully serving a customer.

Pacific West Roofing has done 2 roofs for me and I am extremely pleased. Stan Robinson followed through as promised and provides excellent service and quality work. I would recommend Pacific West Roofing for all of your roofing needs. It is nice to work with a company that gives back to the community as well.

I absolutely LOVE my roof. It is truly beautiful. Stan from Pacific West Roofing spent the time with me at the start of the process, going over all of the little details that would really make my new roof pop! The crew was very pleasant and conscientious. The job site was always clean and orderly while they were here and in evening when they were not here.

When the job was done, they left my property in better condition with their cleanup efforts than how it was when they arrived. I REALLY appreciated that. They had a great attention to detail and made the roof look really good at the different joints and around the skylights, chimney, etc. They were even able to work in the nasty winter weather with some ingenious tools, very impressive.

Their office staff always made sure that I knew what was going on and when the crews would be here. They were very professional and nice to work with. I am thrilled with Pacific West Roofing and the job that they did. It was a great experience and I now have the best looking roof not only on the block, but in my entire neighborhood!

We got bids from many highly recommended roofers, most of which we researched here. When we met Brian Jarvis, the owner, we immediately liked him. He discussed our options at length, after inspection, he even suggested we could probably get a few more years on our existing roof. Pacific West Roofing was not the low bid, they were not the high bid.

They were classically in the middle. The crew were great and friendly, they did tear off and had installed 2/3rds of the roof on the first day. The second day, actually a few hours, they finished the roof and all the extra flashing. Fast and accurate. Very good clean up. I would recommend them to anyone.

We called Pacific West Roofing for an estimate and they were very prompt at sending someone out. He told us we would receive an estimate via email and since then not a word. Not the best way to run a business. They must have all the work they need.

Stan is just amazing. He really cares about doing a good job. He went way above and beyond the call of duty to help us find the source of water dripping onto the ceiling tiles in our small office. Stan had repaired a leak around the drains in the roof in May. In June when it got hot our tenants called and said there were new leaks that we figured were due to condensation.

We were ready to go out of the country on vacation but called Stan to see what he could do. Stan determined it was not the roof but an HVAC problem so since we were gone he took it upon himself to call an HVAC company and schedule them to come out and take a look. He even told the HVAC company to bill him until he could get in touch with us! It was just amazing customer service.

When the HVAC company didn't check out the problem to Stan's satisfaction he had them come back out. It is amazing to have someone go to that level of service when it isn't even a roofing problem! We absolutely trust Stan and Pacific West Roofing and highly recommend them. Thank you!

Okay, here's the bottom-line on PWR. Core values of excellence, respect and knowledge are far above any other roofer that I had obtained bids. Stan came out and did the initial subjective overview and estimate, and I felt I had known the guy for years. Why? because his affect is one that speaks of honesty. He thoroughly explained every detail and how the job would progress.

I never felt as if this would be a hurry-up job from the initial meeting to the final product. Amazing business acumen. And I am not just speaking of Stan, his crew was dialed-in as to their power statement of "just do it right". The crew were accommodating with regard to my neighbors, fastidious and very friendly. The entire team carry themselves with a demeanor of "caring" and that is important to me.

If you want zero hassle, and excellent job at completion rolled in with a crew that are truly professional, call PWR. Exceptional job and extraordinary materials incorporated in and on my roof. Thank you Pappy Corbitt Lake Oswego

I was unaware of Pacific West Roofing when I had my roof replaced last year. I ended up hiring one of the big roofing companies in Oregon (perhaps the largest). If I could go back in time, I would have gotten a proposal from Pacific West, and probably hired them. The roofing company I used had so much volume that my project was a hardly blip on their radar.

The queue of the projects in their pipeline required that my project get done fast, regardless of the quality. Sure enough, quality suffered and problems arose. The construction defects attorney and the roof consulting specialist recommended that I have Stan from Pacific West come take a look and provide some input on the remedy. The performance of Pacific West Roofing regarding this matter was amazingly professional.

If I could wind back the clock, I would have had them do my roof. Moving forward, I will recommend that my friends get a proposal from Pacific West and compare it to whoever else they're speaking with.

I received a bid from this company, along with 3 other competitive bids. When I met to discuss the bid, in more detail, which was vastly different in approach from my previous bids, I was told that "we want your business even though this is not the approach that is recommended". Unlike the other companies, they did not perform a core sampling to find out how many layers were underneath (2); they were simply going the cheap and easy route and throw on another layer which would have been too heavy. Needless to say, I went with a company that I felt I could trust.

It is an appallingly dishonest industry for the most part. UPDATE TO OWNER'S RESPONSE: Stan, I have the bid in front of me from your company. Yes, it was your company. In fact, you came to my door for a follow-up to my request of the original bid and you thought you were coming out for a new bid. You had no idea that I, in fact, had one on file.

Stan's crew not only did a fantastic job on a house we were selling -- Stan himself threw in some additional freebies as a gift to the new owners. Long story short, this is a very good company led by a very good man: Stan communicates frequently, including over text, and my neighbors appreciated the singing of his crew members while they installed my new roof. They installed my new roof on in only 72 hours, and the workmanship seemed rock-solid too. Highly recommended.

These guys are top-notch. They took the time to walk me through their recommendations and explain the process. I'm 100% satisfed and highly recommend them.