Floorcraft Kitchen & Appliance

After checking a couple of appliance stores, I was fortunate in finding floorcraft. Amy greeted us and showed us the appliances we were interested in. She was very informative and professional my text and email very quickly. She went above and beyond. The appliances were backed order more than a year due to pandemic. Amy kept following up and kept us posted.

Finally the appliances arrived and there was an issue with the Range. Amy took care right like her, everyone would leave happy as a customers. I highly recommend Amy for appliance

Worst experience ever. Sales takes orders and does not check availability and fails to inform client on back order status or unavailability. I waited two months for wood floor to be told after multiple calls that what was ordered in April promised in May, possibly will get delivered in September. My salesperson never informed me. So many wasted calls and such misinformation.

A nightmare in tile department where they forgot to order part of the order. That part is now back ordered. I pray it gets delivered tomorrow as promised. I've been using a half finished bathroom for 1 month! God knows if my contractor will return. Nightmarish. Worst in organization and information to customer. I'll never buy there again

In a major home renovation, updating the kitchen is not only the most expensive, it is also the most difficult to design. A close friend referred me to Kevin Chow of Floorcraft for the task, and I was very glad that he did. Kevin walked us through the complicated design process from picking the materials, colors and the layout to maximize our kitchen space.

I didn't expect there would be so much thinking going into this task, but Kevin made it seamless. Everything happened in person so it was easy to communicate what we wanted and visualize things from his sketching software. He also was very responsive to any question we had after we left the design meeting. The order came on time as promised. I was very happy with the service from Kevin as well as the quality inventory that Floorcraft has that I also purchased my flooring material from them too.

Kevin Chow of Kitchen Cabinetry design at FloorCraft is exceptional. He spends time to understand our needs, provides 3D view to help us visualize the design, visits site to optimize and finalize the layout. After closure of contract, he continues to communicate with us to provide additional advise on the purchase of appliances, the order status and arrival time of cabinets.

Last but not the least, Mr Chow assisted us with the arrangement of delivery cabinetry to our apartment, which is not in our original contract. I highly recommend Me Chow without reservation. A five star service. Always above and beyond!

Called flooring department to ask a couple questions got the worst Customer service. The dude I spoke with couldn't get of the phone with me fast enough, he didn't let me ask questions and even laughed at my question I was able to get in. No attempt to understand or work with me.

I worked with Tom and Lily at FloorCraft for a kitchen remodel project. They were fantastic, and the experience was flawless. Everything arrived when they said it would, and Tom provided excellent contractors (Roman Marble) to install the Cambria Quartz. Lily did an amazing job at providing me custom options and recommendation to meet my appliance needs and make our dream kitchen a reality. A+++ job. I would use again anytime, and I can't recommend enough, thank you for everything FloorCraft so impressed and grateful for a frictionless experience.

The staff is very friendly and is willing to help. I ordered some tiles from them and some of them are chipped. The staff took care of it quick and exchanged the broken tiles for me. I appreciated their service. Will buy from them again.

I highly recommend Floorcraft for the purchase of floor tile. Chris Dawson was very helpful in every way, including in expediting receipt of additional tile and bullnose when I had mis-measured floors and needed additional tile right away to keep my installers working. Friendly, knowledgeable and customer focused.

TLDR I waited two weeks for nothing waste of time do not bother with them if you want work done find another company. I was referred to floor craft for being professional and local business. They had me wait 2 weeks for an estimate then called late and told me that they cannot find parking which I told them there were spaces right in front including one I would hold for them with my own car.

I was told that they wouldn't do the job because of parking, which basically meant they didn't have time or cared about doing this job which means that they don't really have time or care about customers.

If you are looking for Kitchen Appliances, support this excellent family owned business. Amy Vuu has a good knowledge of their products and really helped us when were doing our Kitchen remodeling in selling us the best with our budget. She returned our calls promptly and kept us in the loop through the entire process. Highly recommend Floorcraft and Amy!

We received excellent service from Amy. Everything was easy to set up and price was right. The experience was great. Everything went smoothly.

I just purchased a Frigidair gas range and a Liebherr refrigerator, which was on sale from the floor showroom at 50% off! Amy helped me get the best stove for my parents because having a griddle was very important for them to make tortillas. The gas range works perfect and the refrigerator is organized in a way that is more efficient and safer for back bending. The delivery arrived as expected. The quality of both appliance has enhanced our cooking experience. Thank you Floorcraft!

Mixed reviews on the experience with the tile department. The selection is great and the sales guys have good recommendations. Their ability to match order needs with square footage is lacking. They'll significantly over order for the space and accept no responsibility for waste. In our particular case, we have 25% excess; however, the tile used for the job matches the square footage on the order. We still have 25% waste. What? They will even refuse to confirm if their order was the issue and simply blame the customer. Could be better in a highly competitive space.

Came into the store last week to get a new carpet for my room and I left happy. A young man towards the back took his time explaining the different carpets they had and pointed me to a sales associate to complete my buy. It's so much easier when you have the correct help when someone gives their time.