Stone Center At Bridgewater

This company was great until the very end of the process. They were well-priced, responsive, and provided great customer service from initial contact through delivery. At delivery, the driver told me to call them when I was ready to have the empty pallets picked up, and that they would come by and get them. In the several weeks since, I've made several phone calls and talked to 3 different people, all of whom said they would take care of it and would call me back to let me know when they'd be out. It's now been 4 weeks and they still haven't picked them up and what was otherwise a great customer experience has now turned into a bad one.

Top notch customer service, awesome selection for any hardscape needs. Well priced and offer prompt delivery

We have been in the masonry business for many years. We usually don't get our materials from Stone Center because they are more expensive. This has always been the the biggest problem. Yet it is a beautiful looking operation from the outside and we continue to purchase their when the other yards don't have the products. Our other concern is that the team that works the property are not helpful and less congenial than ALL the other stone yards, and after this many years we have been to all of them.

I guess you have to be a BIG customer for anyone to care. But why do I write this review now? Well, for the second time in the last several weeks, we purchased a few pallets for $ 700+ dollars. We carefully picked up the product ourselves. As we continued installing a patio on a concrete base, we had a hard time finding good pieces of quality flagstone. OF course some cracked and smaller pieces are normal, but when over half the pallet is very damaged, it is very had to make a living with this ratio of bad stone and high prices.

This was also the problem a few weeks ago. The other bad thing is that we have to pay our men to re stack it and then return it (that is time and money!) And of course there are signs everywhere, declaring no returns for partial pallets. This I think is fair, because everyone will bring back piles of broken stone. SO even with some returns accepted, it takes time. BUT. the last but. I promise. 700 dollars for a 50% waste?

The staff was outstanding very knowledgeable. Great selection of products. You won't be disappointed.

I went to this center today to get one piece of stone about 2' x 3' which was like finding a needle in the haystack! But, Steven didn't give up and went through all of the scraps to find me the perfect stone! I would highly recommend this place. They are wonderful!

We stopped by the Stone Center to buy edging stones for our yard. Everyone working there was super friendly and helpful! We were able to find what we needed and load it into our car quickly and easily. We also visited during the COVID crisis, and the office staff were all practicing safe social distancing. They even had separate cups for clean vs. unclean pens for signing papers! Little details like that are above and beyond for customer service, in my book. I plan to come back here for any future stone needs!

Love this place! Bought different stone supplies on multiple occasions, mainly I come for loose stepping stones and loose rocks I can pick up on my own. Staff treats me as if I was buying bulk, always friendly, and always offer help with loading stones/rocks into my vehicle.

We will definitely be coming back here again, Curtis went above and beyond to help us find the correct stone and gave us a lot of useful information we didn't previously know of, we were very satisfied with the selection of stone there and with the customer service Curtis provided!

Excellent selection of many different types of stones. Very informative on what stones are best for your project.

Excellent selection, service and price. We just completed a fire pit patio using Belgian Covble by Belgard. The Stone Center staff is very knowledgeable. The courtyard is full of ideas and samples to help us figure out the best stone and layout design for us.

Fantastic stone options. They sell veneer, indoor and outdoor, concrete pavers, travertine, flagstone, bluestone, marble, and huge boulders by themselves. Staff is very helpful, they have one of the best pricing in Charlotte. They also sell gravel and sand for building a patio.

MEH, FRANKLY I WAS BORED! After visiting the Tucker location and not finding the exact stone we were looking for, we decided to try the Roswell location. The Roswell location is currently undergoing interior remodeling so all areas are not accessible at this time. No problem, much of what you need or are looking for will be displayed outside in the front and back of the store.

While inside the store, all you need to do is look down and you will see a variety of their products showcased in their flooring. I really enjoy seeing the stones showcased in a functional manner because you get great inspiration. This store carries all types and sizes of stones including the popular Belgard brand that is great for patios and retaining walls.

Although we did have a rep escort us around the yard, he seemed a bit lethargic and just not my cup of tea. I wandered off on my own and left my husband to engage him. There is a lot to see at this location. However, I prefer the Tucker location for aesthetics, customer service and functional displays.