Stainless Steel Water Spout Feature with Custom Steel Spa with Bench Seating, Lounger, and LED lighting. Diamond Spas: How We Work Diamond Spas is a custom fabricator of metal spas, pools, tubs and sinks. The video details the process in which a custom product is made. Stainless steel or copper swimming pools create an inviting, environmentally friendly alternative to common swimming pool construction and design. Commercial spas and swim spas designs have no shape or size that cannot be accommodated.
Services
Snowmelt option- Can be added to solar heating option with the addition of an external power adapter. The snowmelt feature operates only when needed to use heat from your spa to warm the top of the spa cover to accelerate the melting of snow from the cover and prevent deep buildups. Skid corners option: Adds four sections of PVC to the bottom of the cover to allow movement over deck surfaces without damage to the fabric or liner material.
Finished Copper Spa, 94 round Components shown in image include skimmer, two custom jet placements, two foot jets, two suctions (black), and LED lighting *Picture of spa taken in our warehouse facitlity. Copper is a living metal and will vary in color depending on the location of the spa and enviromental changes including water, pollution and temperatures.
Stainless Steel Spa with Tile Accents, Acrylic Infinity Edge on Front Skirt, Acrylic Spa Floor Allowing for Viewing from Living Area Below. There are three main phases that ensure efficiency and accuracy when completing your commercial and spa project. Those phases are design, fabrication and installation.
Every product leaving the DSI facility has been designed and built to fulfill the individual needs of our clients. DSI has perfected an efficient line of communication between the client and our engineering and fabrication departments. This process begins with customer service and the understanding of dimensional requirements and design goals.
Reviews (13)
Roman Minarik
Apr 11, 2022
Really disappointed with this company! A bi mistake to assume that if you pay 4x more than for a regular jacuzzi, you get a premium product & experience! After a year of waiting - when my spa got finally delivered & hooked-up, finding out that it has missing parts essential for wifi remote control, controlling the automatic cover (for which I paid almost 10k extra!) and other minor issues + really poor customer service! Design is lovely though.
Ernesto Flores
Dec 24, 2020
Michelle Coons
Jun 17, 2020
I have thoroughly enjoyed my two copper sinks and large copper tub manufactured by Diamond Spas. Staff was extremely helpful in getting the exact specifications and measurements for my remodeling project. I have never had an issue since purchasing these items and the copper sinks are ideal for my teenage son's bathroom. For me, there is no greater luxury then ending my day in my body curve fitting copper tub. Thank you Diamond Spas!
Jamie Newland
Mar 31, 2020
Unknown Being
Feb 14, 2020
Awful filtration. I spend 1-2 hours cleaning just to get in. Zero stars for customer service. They recommended a service tech in Denver. This spa is around two years old and has never worked properly. Whatever the response to this review, rest assured the owner was very clear that they are not responsible for the performance of their product.
John Slonecker
Dec 30, 2019
Our custom spa that Diamond Spas designed put our backyard remodel over the top. From design, to shipping, to install they were an extremely professional group to work with. This spa is a piece of art and took our remodel to a "resort" level finish. After install, their support team has been great about answering my operating questions as this was my first spa. What a great product and experience that our family will get to enjoy for years to come.
Elaine Broughton
Dec 05, 2019
Susan G.
Mar 04, 2019
I live in Washington DC and was fortunate to have Diamond Spas install two pools in our back yard and two on our roof deck! It was a really tricky installation and they were dealing with a super meticulous architect. They were fantastic! Not only did the pools (4 in total) arrive when we needed them, they were accommodating and undaunted by unique challenges of installing plunge pools and hot tubs in these locations! They are still right at the other end of an email or phone call if we have any questions or need any support whatsoever. I would recommend them in a heartbeat.
Dragan Brankov
Mar 01, 2019
Cheryl H.
Feb 26, 2019
My husband and I completed construction on our new home in Boulder a couple of years ago. After the construction was done we started on landscaping and did extensive research on a hot tub to incorporate into the back yard design. Because of our position on the mesa we had lots to consider due to the slop of the lot. We were excited to find the perfect supplier of a custom spa near us in Diamond Spas.
My husband and I visited the show room and visited with Shannon who spent a lot of time with us showing us options and even giving us a complete tour of the manufacturing area. Everyone was polite and knowledgeable and very proud of the custom spas they were producing. Shannon worked on our design and kept us informed of deadlines that had to be achieved so we could get the spa built as we wanted on time.
He even visited our home to make suggestions when we requested. Our spa was delivered on time and as we designed. It is a great addition to our home and would recommend Diamond Spas to anyone who is looking for a custom spa supported by a great team. Great Company to do business with!
My husband and I visited the show room and visited with Shannon who spent a lot of time with us showing us options and even giving us a complete tour of the manufacturing area. Everyone was polite and knowledgeable and very proud of the custom spas they were producing. Shannon worked on our design and kept us informed of deadlines that had to be achieved so we could get the spa built as we wanted on time.
He even visited our home to make suggestions when we requested. Our spa was delivered on time and as we designed. It is a great addition to our home and would recommend Diamond Spas to anyone who is looking for a custom spa supported by a great team. Great Company to do business with!
Earl Henry
Jan 23, 2019
I ordered a custom stainless steel bathroom sink for my rv to replace a plastic one and they matched the specifications exactly. Along with a new stainless steel faucet, I have a one of a kind pair nicer than even stainless steel ones I have seen in any RV. I hope to use it until my next RV, which will be quite a while since mine is a 2019 Momentum. I highly recommend doing business with Diamond Spas!
Sainted Odin
Jan 14, 2019
Very expensive product, no customer service when you actually have an issue. I bought the house with this spa, but the company won't give me any info regarding who installed it, when it was installed, so they don't take any responsibility regarding warranty. Bad design for cold WY winters, even though it's custom made! Hard access to the mechanicals, long thin heavy steel panels set in 10 screws each, hard to put on or take off, cutting into the skin. Poorly designed product and awful customer service
Niko V.
Sep 16, 2018
This review is for Diamond Spas' customer service, which is atrocious. The product itself (we bought a custom copper hot tub which was delivered in September 2018) exhibits strong craftsmanship and we hope to enjoy it for many, many years to come. But the level of customer service was so far below the level of the product (and the expectation for customer service set up by the high price tag) that I feel compelled to warn others.
There are four key issues with the customer service I received: 1. Responsiveness. I had to contact my rep (Shannon) over and over and over again in order to get a response. It would regularly take 3-4 emails and the same number of voicemails to get a reply to my questions (especially after the sale had been made). The average response time to my emails was over a week each time, sometimes as long as two weeks.
Once all was said and done, it took exactly a year from initial contact (September 2017) to delivery of tub (September 2018), and a big reason for this was Shannon's lack of responsiveness. I was so frustrated by his slow response times that I went to the extraordinary step of sending our emails to the company's owners to help them identify a problem employee (but Tom and Stephanie were utterly unapologetic - ironically I didn't get a response or apology from them, which perhaps tells you about the tone they set from the top). 2.
Attention to detail. For a product as expensive as a custom hot tub, I would expect the company reps to get everything just right. When I placed my order, I asked for copper siding on two sides of the tub but not the other two (as they were hidden by a corner wall so it would have been unnecessary). When the final drawings were produced for my signature and acceptance (point of no return), Shannon had the copper siding on the wrong two sides.
I caught a sloppy error that should never have been made in the first place - if I hadn't caught it, I would have signed off on a very expensive and irreversible mistake that was entirely the company's fault. 3. Knowledge of your own product. For a product as expensive (and as niche) as a custom hot tub, I would expect the company reps to know pretty much everything there is to know about the product they are selling.
But Shannon exhibited a shocking lack of knowledge about the product he was selling. When I would ask perfectly natural (and presumably common) questions about the materials being used, how to care for the copper, number of jets, configuration of seating, how many people it would fit, proper foundation materials, decibel levels of the equipment, etc he would always say he'd check with a technician (which would then necessitate me having to follow up 3-4 times as noted above).
He literally knew nothing and was hardly ever able to answer a basic question. I had so little confidence in Shannon by the end that I'd just copy most people at the company on my emails to them so there'd be visibility at Diamond Spas into the questions I was asking them. 4. Delivery of a broken and incomplete product. When the product finally arrived (several days late, with no communication around the delay) one of the 12 jets was broken and the tub arrived without a cover.
I contacted Shannon (and the numerous other people at Diamond Spas I was now regularly copying on all emails to ensure someone got my messages) to get some info on both issues. The cover they said was coming in a separate shipment, 7 days later. The broken jet they knew nothing about, and Shannon did what he always did which is say he'd ask the technician.
As usual, I had to send several emails and leave several voicemails to get any info on what was going on - when Shannon finally responded, over a week later, his answer was typical - "I don't know anything more. I'm waiting for the technician to respond." After complaining about the service I was receiving, they tell me to go hire my own local technician to fix the tub!
After delivering a broken product, it was now my problem, Diamond Spas had completely washed their hands. In the end we did hire a local technician to fix the broken jet, and Diamond Spas paid for it, but I was just appalled by the attitude of the people at the company and the utter lack of remorse for the shocking service I was receiving for a high-end product. The tl;dr - I like the tub now that it is fixed and has a cover, but I would never in a million years buy from Diamond Spas again.
There are four key issues with the customer service I received: 1. Responsiveness. I had to contact my rep (Shannon) over and over and over again in order to get a response. It would regularly take 3-4 emails and the same number of voicemails to get a reply to my questions (especially after the sale had been made). The average response time to my emails was over a week each time, sometimes as long as two weeks.
Once all was said and done, it took exactly a year from initial contact (September 2017) to delivery of tub (September 2018), and a big reason for this was Shannon's lack of responsiveness. I was so frustrated by his slow response times that I went to the extraordinary step of sending our emails to the company's owners to help them identify a problem employee (but Tom and Stephanie were utterly unapologetic - ironically I didn't get a response or apology from them, which perhaps tells you about the tone they set from the top). 2.
Attention to detail. For a product as expensive as a custom hot tub, I would expect the company reps to get everything just right. When I placed my order, I asked for copper siding on two sides of the tub but not the other two (as they were hidden by a corner wall so it would have been unnecessary). When the final drawings were produced for my signature and acceptance (point of no return), Shannon had the copper siding on the wrong two sides.
I caught a sloppy error that should never have been made in the first place - if I hadn't caught it, I would have signed off on a very expensive and irreversible mistake that was entirely the company's fault. 3. Knowledge of your own product. For a product as expensive (and as niche) as a custom hot tub, I would expect the company reps to know pretty much everything there is to know about the product they are selling.
But Shannon exhibited a shocking lack of knowledge about the product he was selling. When I would ask perfectly natural (and presumably common) questions about the materials being used, how to care for the copper, number of jets, configuration of seating, how many people it would fit, proper foundation materials, decibel levels of the equipment, etc he would always say he'd check with a technician (which would then necessitate me having to follow up 3-4 times as noted above).
He literally knew nothing and was hardly ever able to answer a basic question. I had so little confidence in Shannon by the end that I'd just copy most people at the company on my emails to them so there'd be visibility at Diamond Spas into the questions I was asking them. 4. Delivery of a broken and incomplete product. When the product finally arrived (several days late, with no communication around the delay) one of the 12 jets was broken and the tub arrived without a cover.
I contacted Shannon (and the numerous other people at Diamond Spas I was now regularly copying on all emails to ensure someone got my messages) to get some info on both issues. The cover they said was coming in a separate shipment, 7 days later. The broken jet they knew nothing about, and Shannon did what he always did which is say he'd ask the technician.
As usual, I had to send several emails and leave several voicemails to get any info on what was going on - when Shannon finally responded, over a week later, his answer was typical - "I don't know anything more. I'm waiting for the technician to respond." After complaining about the service I was receiving, they tell me to go hire my own local technician to fix the tub!
After delivering a broken product, it was now my problem, Diamond Spas had completely washed their hands. In the end we did hire a local technician to fix the broken jet, and Diamond Spas paid for it, but I was just appalled by the attitude of the people at the company and the utter lack of remorse for the shocking service I was receiving for a high-end product. The tl;dr - I like the tub now that it is fixed and has a cover, but I would never in a million years buy from Diamond Spas again.
