Ability Glass Service

Good place, honest people. What else can you ask for. Reasonable prices.

Critical: Professionalism, Punctuality, Responsiveness Called this company to make an appointment for a simple window repair/replacement. They did not show up. I called to reschedule a week later. No show again. Very unprofessional. Called a bigger company that I know will show up. Service: Window repair

The owner came to my house and gave me a verbal quote to replace some windows. He said delivery of the windows will take 2 weeks with install the following week. He also said a formal quote would be sent via email confirming the price and install date. After a week I followed up saying I never got the email and asked about the delivery status. They said everything is on track and they would get a quote via email.

After 3-4 days I followed up again and got the same story. Then about a week after that I got a phone call saying they would be at my house tomorrow for the install. I was completely surprised, but said ok because I wanted the work done. That night I went home and cleaned out an area for them to work. My wife used vacation time the following day to be there for the install.

At 1pm the next day nobody had showed up, so I again called the totally inept receptionist to see if they were on their way. She told me she never spoke to me and didn't know anything about it. I then spoke to the owner. He said she made a mistake and the windows hadn't even came in yet. I followed up a few more times and after a total of 6 weeks they finally said go somewhere else.

Do Not. I repeat Do Not.use this business. The owner lies and the receptionist is a complete idiot that hangs up on you if she can't answer your questions. Worst service ever.

Matt did a great job. We called him to fix one of our porch windows. He came out the next day to take measurements and had it in and fixed the next. Cleaned up and hauled off the broken glass. Excellent service!

Used these guys a number of times over MANY years. So long, I can remember it being Steve's Ability Glass. Most recently had them install a full glass shower door in our Personal House. The installer was polite, did the work quietly, effieiently, cleaned up. AND - before leaving asked 1) DO you like the job? Is the work what you expected? and 2) Asked if we could provide a review. YES, YES, and YES. We have had Ability satsifactorily cut glass for misc. frames, install an alum door system, fabricate glass for a glass floor, and now our new shower.

I'm leaving this review because the owner is honest. I thought I just needed new glass for my windows, but he told me the glass wouldn't help much with heat insulation because the windows were low cost builder grade. He turned away money because it was the right thing to do for me. That's rare in this world, I'll be sure to send any potential customers their way.

We had them come quote us for a window. He said he would order the window and install within 2 weeks. It took 6 weeks and our window is still not done. Since we own the building and someone else is renting it he decided not to do a job he was given. We took our business elsewhere to a super amazing glass company in Rockford!

Needed a large glass cut and delivered nearby. Their price was higher than 2 other locations (yet other 2 companies didn't just specialise in glass like "Ability" does) but needed it delivered due to size - an additional charge (high). "Ability" was prompt in delivery. Nonetheless job got done.

After the recent major storms a basement window was pushed out by the storm water that had collected in the well. I called Ability in the morning after the storm and they were there by noon. The young man who replaced my window made a recommendation to use Plexiglas and it was perfect. I truly love supporting local business and my experience with them has assured them my repeat business should I have any glass needs.

If you want service, quality and a company that respects your time and getting your home back to top notch order give them a call. PS I'm posting this for my friend who lives in Rockford.

We worked with Matt who came out to our house during a busy time. He was helpful, courteous and knowledgeable. He had to special order our part, but got it fixed with no hassles. I highly recommend if need Matts services at Ability hes your guy. He took GREAT care of us.

I have used Ability Glass on numerous occasions at my business - for repair on (both) commercial windows and doors. Although every experience was not without hiccup (to be expected), every experience has resulted in me being a satisfied customer. Matt, the owner, is very pleasant and easy to work with. He understands the importance of customer relations and service.

He continues to put customer needs as a priority over those of his own. As far as the work performed - the Ability crew was outstanding. Each employee was personable, yet professional. Work was completed in an efficient manner -without interruption to "business as usual." My experience with Ability has shown timely communication and dedication to follow-through.

Ability has stood behind their promises and has presented as a company who values integrity. Thanks for your service, Matt & Ability crew. Although I do not wish for any more broken glass, I know where to turn if/when need arises. You've earned our firm recommendation and continued business in the future.

I have used Ability glass several times. Once for broken window replacement glass and once for a broken glass table top! Both times they have service me in a timely manner and with great customer service! I am planing on ordering a special cut mirror in the near future!