Pelletier Rug

Great sales team that helped me get the right flooring for an affordable price.

I've hired Pelletier Rug twice for my home in North Andover, and will surely do so again. Great customer service, great value (especially if you buy a remnant rug for stairs runners like we did), and professional install. Really appreciate this local business!

Very professional.lots to look at. Great remnants.a ton of area rugs.

Did my flooring, carpet and Vinyl. Excellent service all along the process, from the first appointment, material selection, the in-detail estimate, timing expectations, installation everything went smoothly and with very good quality.

A great place to find any kind of flooring. Friendly, helpful folks work there, and the bound remnants are the best value anywhere.

Amazing selection helpful sales staff and installation second to none. Check out the lines on the this carpet runner install PERFECTION!' I will be a forever customer

My experience with Pelletier Rug Company has always been excellent. Most recently after sustaining water damage in a finished basement, Lee directed me to the best replacement options in the store. I was especially impressed with the advice and knowledge of Jerri who came to my home to measure and map out the area for installation. Her professional advice in choosing between a number of samples was very helpful and reassuring. Our visit to the store and placement of the order was completed both in person and online conveniently in just two days. I highly recommend Pelletier Rug Company.

I purchased a new rug for our living room this past weekend. This is not our first purchase. I am a repeat customer because the staff is great and knowledgeable and has never been pushy or "salesy." I love the remanent room which I didn't know about on our first visit and is where we ended up choosing a carpet for babies room. 6 years later the carpet which has since seen a second baby lots of traffic/play time still looks new.

This past weekend, I had my 2 year old in tow and Paul helped us. He greeted us as soon as we walked in, offered assistance, answered a few questions for me and set me loose. Came back to check on us a short time later and I had narrowed my selection and he made me feel comfortable with my final choice. Picking up today and super excited about it! Thank you Paul and Pelletier Rug!

We had a wonderful experience with Pelletier, from the moment we walked in the door to the installation. Jerri was so knowledgeable and was able to zero in on exactly the type of carpet we needed for our family room and even came out to the house to measure. Gabe and Mark were our pleasant installers. They did a great job and even swept up my hallway because they noticed some fibers that were left from the old rug!

I had some not so great experiences with two other large rug companies before, so I was looking for a more positive outcome.it was great to be able to support a family business and get the extra attention to detail that we so appreciated!

What a find! We're SO pleased we chose this particular company to lay the sea grass carpet on our 1760 staircase. The carpet is lovely, the professional who did the work was ACE, it looks brilliant + we're happy all over!

Exceptionally helpful salesman, I got 2 beautiful rugs that I definitely wouldn't have been able to find online for the prices that I got them at. They have a wide variety of styles and prices, go check them out!

Not only are they friendly when you go into the store, there is no 'sales pressure' and they let me take my time. Their prices are also very good. Then, after finding the perfect rug pattern, Paul was very helpful and arranged for a couple of the rugs to be cut to fit my spaces. They were cut and reassembled perfectly! You'd never know they were altered! I highly recommend this store.

Pelletier Rug was helpful in finding me the perfect wall to wall carpet for my spare bedrooms. They had some samples sent out to me, free of charge. The installers came out right on time, were very personable and efficient- next thing you know, the carpets were in and look beautiful! Also, the price was very reasonable.

Great place for carpet and area rugs. They have remnants out back. Check back often because it changes. Scored a 9x12 for $200

Pelletier Rug was great from start to finish! I told them I needed carpeting for my rental property so I wanted something long lasting but also economical. I purchased the carpeting, and was scheduled within 10 days. They came when they said they would (something that seems like should be the norm but is rare in the services industry in 2019), and completed the job leaving my tenant very happy. Thank you!

Called to get bid on carpet for 3 bedrooms in anticipation of selling house; Set up appointment right away with representative who came within days to take measurements and showed us samples. Price was half of if local firm so we shook hands right then. Process was professional and convenient- cannot ask for more. Mark, Ned and Keith showed up as promised and stripped existing carpets and meticulously laid new carpet.

Most impressive was their ability to move / Disassemble existing furniture and put down what seems seamless new carpet. I strongly recommend their quality of work. Thank you Pelletier

Very knowledgeable and friendly staff! we shopped around and found prices to be competitive and reasonable. they have a great selection. going in we were not sure of what we wanted, our sales person Paul was extremely helpful in narrowing down our decision. Couldn't be happier!

Great selection of carpeting but pricey and you'd think with higher cost you would expect excellent service but I set up instillation a month ago and then this morning I was given a call 30 minutes before they were supposed to be here saying the "entire crew" who was to install my carpeting called out sick. I don't buy it for a second, a bigger job came along and I got bumped. I took they day off from work to do this and now I have no carpeting and I will need to reschedule and take another day off from work. Unacceptable.

Vicki is a wonderful salesperson: attentive, but not overly so. She adjusted her recommendations as we wandered around not sure of exactly what we wanted. She was not out to sell us the most expensive rug but listened to our concerns on price and steered us in the right direction. We ordered a rug, and when it didn't arrive in two weeks, she was very assertive in finding out from the manufacturer where it was. We had it delivered to our home for $10, and are really pleased with it.

If you are looking for high quality remnants, this is the place to go. You will pay a high price but the quality is worth it. After one year the rugs we purchased are much better than all the others. Service is ok.

We've been purchasing high-quality remnants at Pelletier to have bound into area rugs for our unusually proportioned rooms. Typically, they've been able to come in at $5/sq foot or less, inclusive of binding and carpet pad, for really beautiful pieces. I'm also impressed by the staff's knowledge and their customer service. Great company.

Glad they're local. I'd say they're worth the trip for folks from further afield who are looking for a fair price on nice carpet, too. I've recommended to several friends and they couldn't be happier.

Horrible customer experience. After spending 4+ hrs in our home and at their store selecting flooring and carpet options, we were given a quote and wanted to move forward. When it came to finalizing everything, the quote provided increased by 50% because she "added incorrectly". ridiculous. We wanted to support local businesses but this is a local business I would avoid.