We build to the exacting requirements of our builders and remodelers. Our five step process insures that your cabinets are built to meet your requirements and are installed with your satisfaction in mind. Our cabinets are solid wood construction, not sawdust and glue, with custom exteriors to match any taste. Several choices are available in paint, stain, glaze, rubthrough, distress and crackle.
Reviews (7)
Jokena Islam
Aug 25, 2021
We purchased these cabinets in December 2020 through Online Cabinets Direct. We have worked with Shane Doyle, who has typically been responsive, which has helped. However, this process has been disappointing and frustrating. The first shipment was poorly packaged and some of the worksmanship was lacking, which resulted in several doors and drawers being damaged either with scratches, cracks, and a poor paint job.
We had to send back most of the doors and drawers. Additionally, the wrong corbel was sent as well as 2 different types of side panels for our island being sent. We had to email the vendor, send pictures of the damage/issues, repackage the items and weigh them. The company did provide shipping labels and we shipped the doors back to them. A few pics of the damage are attached (we had 21 pics in total of the damaged doors/drawers and some pictures had multiple pieces pictured, so you get an idea of how many items were damaged).
They sent the correct island panel and even though the package clearly indicated that this was fragile and not to stack anything, the box was tattered and the panel was completely split in the corner seams, so we had to send an email and photo of that damage. The correct panel eventually came with the next shipment. It took several weeks for the doors to come back.
This time, some of the doors were correct, however, there were still many issues: still missing the corbels, never received one of the cabinet doors back, and although these doors were wrapped better, it now looked like they wrapped the doors too soon after painting, so the wrapping affected the paint and left a weird texture on many of the cabinets. Additionally, there were some nicks and scratches on some of the doors and panels too. Also, a few extra doors were sent erroneously.
We went through the same process of emailing, sending pictures, repackaging, weighing, and shipping the doors off. We received the 3rd round of doors on Friday, 06/18/21. These doors were packaged very well, however, one door was still split at the corner seam, one door has scratches, and another door has a rough texture. Additionally, we still have not received the corbels or the missing cabinet door.
We have emailed, sent pictures, and now will need to repackage, weigh, and ship again. Overall, the cabinets seem to be decent, however, we did have an issue with one of the drawers not working correctly. The only reason we are not livid about these problems is because our renovation project has been severely delayed for other reasons, so we just had these cabinets sitting around in our house as we weren't ready to install them yet. However, our renovation is scheduled to resume in a couple of weeks and we need all of the pieces of our cabinets in order to complete the renovation. Prayerfully, these cabinets will hold up during the installation and for many years to come.
This process has taken almost 7 months and we still haven't received everything. We know that the winter storm that affected TN had some impact on all of this, however, 7 months is excessive and egregious! We will NEVER order cabinets online again because the headache is just not worth it. I shudder to think about what this experience would have been like if we had not had renovation delays.
We would have been without a kitchen. Update: The owner replied and despite my detailed review and pictures of the workmanship, the owner is blaming the dealer. The owner indicated that they are just responsible for the manufacturing and packaging of the cabinets, which have been the primary problem with these cabinets.
We had to send back most of the doors and drawers. Additionally, the wrong corbel was sent as well as 2 different types of side panels for our island being sent. We had to email the vendor, send pictures of the damage/issues, repackage the items and weigh them. The company did provide shipping labels and we shipped the doors back to them. A few pics of the damage are attached (we had 21 pics in total of the damaged doors/drawers and some pictures had multiple pieces pictured, so you get an idea of how many items were damaged).
They sent the correct island panel and even though the package clearly indicated that this was fragile and not to stack anything, the box was tattered and the panel was completely split in the corner seams, so we had to send an email and photo of that damage. The correct panel eventually came with the next shipment. It took several weeks for the doors to come back.
This time, some of the doors were correct, however, there were still many issues: still missing the corbels, never received one of the cabinet doors back, and although these doors were wrapped better, it now looked like they wrapped the doors too soon after painting, so the wrapping affected the paint and left a weird texture on many of the cabinets. Additionally, there were some nicks and scratches on some of the doors and panels too. Also, a few extra doors were sent erroneously.
We went through the same process of emailing, sending pictures, repackaging, weighing, and shipping the doors off. We received the 3rd round of doors on Friday, 06/18/21. These doors were packaged very well, however, one door was still split at the corner seam, one door has scratches, and another door has a rough texture. Additionally, we still have not received the corbels or the missing cabinet door.
We have emailed, sent pictures, and now will need to repackage, weigh, and ship again. Overall, the cabinets seem to be decent, however, we did have an issue with one of the drawers not working correctly. The only reason we are not livid about these problems is because our renovation project has been severely delayed for other reasons, so we just had these cabinets sitting around in our house as we weren't ready to install them yet. However, our renovation is scheduled to resume in a couple of weeks and we need all of the pieces of our cabinets in order to complete the renovation. Prayerfully, these cabinets will hold up during the installation and for many years to come.
This process has taken almost 7 months and we still haven't received everything. We know that the winter storm that affected TN had some impact on all of this, however, 7 months is excessive and egregious! We will NEVER order cabinets online again because the headache is just not worth it. I shudder to think about what this experience would have been like if we had not had renovation delays.
We would have been without a kitchen. Update: The owner replied and despite my detailed review and pictures of the workmanship, the owner is blaming the dealer. The owner indicated that they are just responsible for the manufacturing and packaging of the cabinets, which have been the primary problem with these cabinets.
Gary Swann
May 05, 2021
Nicole Garlock
Feb 19, 2021
Joseph Sins
Feb 06, 2021
I had a great experience here with Kelcy and Timberland. Everything my wife and I asked for we got. and more! The cabinets are beautiful and everyone we interacted with from Kelcy the sales rep. to the guy while delivered the cabinets and finally to the installer were in point! You can't go wrong with this company!
Stephen Youngblood
Jan 16, 2021
I built a custom home and my builder used Timberland Craftsman cabinets. These are the cheapest cabinets I have ever come across. I have had sturdier cabinets in military housing and section 8 housing. If I could give one star I would. spend 30k on cabinets worst quality than the unfinished cheap cabinets at the big box stores. Avoid this company at all costs if your builder recommends them find a new builder because all of your materials are probably garbage like these cabinets.
Sandeep B.
Apr 30, 2020
I don't know how to give zero stars but they definitely deserve zero. My bad luck that I have to deal with them. my builder installed cabinets from timberland but now they also left them ( very reputed builder Jones company). quality was not bad hence wanted to do similar patter in my home as original one. horrible people to deal with worst customer service.
They don't return calls. service/ marketing manager feel he is doing any favor by providing you a quote. I decided not to go with them but wanted to share this for benefits of others. If you are looking for a kitchen remodel or some extension don't waste time. These guys seems getting business from some big builder and don't bother about retail customer. Save headache and time.
They don't return calls. service/ marketing manager feel he is doing any favor by providing you a quote. I decided not to go with them but wanted to share this for benefits of others. If you are looking for a kitchen remodel or some extension don't waste time. These guys seems getting business from some big builder and don't bother about retail customer. Save headache and time.
Denise Sawyer
Feb 05, 2020
Our new kitchen cabinets are beautiful. We have received so many compliments when people walk in our newly remodeled kitchen. They are stunned when they see the cabinetry. Kevin Lacey went above and beyond to make sure everything was correctly installed and any questions answered immediately by personally coming to our house to check on every bit of installation and adjustments.
The quality is amazing with solid wood cabinets with all the latest features. We are extremely pleased and have recommended friends use Kevin Lacey at Timberland Cabinetry for their new build.
The quality is amazing with solid wood cabinets with all the latest features. We are extremely pleased and have recommended friends use Kevin Lacey at Timberland Cabinetry for their new build.
