Middlesex Truck & Van Equipment

I filed a warranty claim and.zero response. Will be taking my business elsewhere in the future. Edit: finally got a number by messaging them through facebook. The agent Eduardo was a shining star in an otherwise poor experience. Changed my review from 1 star to 3 stars.

I ordered the rear glass window for my Leer camper shell on March 8, 2021. I just received a call July 2, 2022. They seem to have lost my window that I have waited 4 months for. Seriously? How about you sold it to someone else. I've been told so many lies and excuses from these people. Horrible!

I have been a Leer dealer for almost 20 years. Once upon a time Leer offered a quality product that fit great and was worth paying a little extra over the competitors product. Over the past 5 years I have seen such a decline in the company's operations, I can no longer in good faith offer their products for sale. Their customer service team is the absolute worst in the industry.

They decided a year or so ago to fire all of the senior staff and replaced them all with the people who have zero experience with fiberglass truck caps. Ordering replacement parts usually takes several weeks and multiple shipments to get correct. Build times continue to get longer and longer. Caps are delivered on a regular basis with major defects and flaws that are unsellable and should have been easily visible prior to loading.

The staff is too lazy to care and they just try to push the product out the door making it somebody else's problem. Continued complaints with sales reps go unanswered or are full of the same excuses time after time. I am also a dealer for a competing product, with little to no issues from them for a product that is produced faster and at a much cheaper price. Leer's problems have started to drag my reputation down that I have worked 42 years to build, and I will no longer stand for it. I beg you, if you are in the market for a truck cap, please do your research and choose wisely.

Do not for a minute think that Leer products are any good. i have had issues with mine since day 1, and their customer service will not answer the phone, return voice mails, or return emails. they know that they sell bad products and are tired of facing the facts. save your money, plenty of other good caps, and tonneau covers out there. leer is a disgrace.

Ordered a new cap in December 2020 when I got it all of the windows and brake light leaked as well as the cap itself wasn't molded even closely symmetrical from the left to right side. It took 5 months of fighting to get my money back. Very slow responses from them. Very very poor customer service I will never buy or own a leer product again

I purchased a camper shell for $2600 on January 14 2020. I paid cash and in full. cant seem to get an update on when I will receive it. I just got off the phone with manufacturers in Woodland California. talk to a female named Maria. extremely rude said she cant give me an update. When I said I was the prepaid customer she said she is not going to argue with me and hung up on me! Really? As a business owner I would never treat a customer like that especially one who prepaid. your loss as I am canceling the order. shame on you Leer!

LEER has become such big company relying on their namesake to sell products. Dealers or corporate will not do nothing to help with offers to promote a sale, all they do is get the book out & figure the price, no discussions or anything. Take it or leave it mentality, too bad DesMoines, IA. area doesn't have any honest dealers anymore. I have since bought a competitors truck cap, with a savings of about 500.00 dollars!

What people don't realize is that the components all come from the same place, Creation Windows supplies all the manufactures. All the rest is a fiberglass molding process. PERIOD.

I thought u guys supporting a combat vet is amazing but I am a disabled veteran also David the sales rep not only lied to me multiple times on the status putting a rush on it and when it would be delivered and then their was no quality check and the unit came In. Damage and has to be sent back I was told two weeks max 3 weeks it's now over a month u guys have lied to me multiple time and their are two people kinds of people in the world I hate and that is liars and thief's and David is both which In turn he represents you I will be letting all my combat disabled veterans know how your company treated me and how two faced your guys are I hope u can turn you ways around because that is why I wanted to buy one was because of how u said u help veterans well I know now after speaking with David the west coast sales rep u guys just don't care

I honestly hesitated writing a review for my Leer 122 Topper. My reasons for it were not so much the topper but the lack of customer service. I have been calling my dealer over an issue with my topper over the last month. I also found the TAG phone number and called it and finally got to speak to a gentleman named Joe. He asked me to send him pictures.

Now you have to realize that my dealer has been calling and leaving messages with Joe for a month and he has yet to return a phone call about this issue. Joe did talk to me and I did send the pictures. Someone cut the opening for the door too big and the door will not cover the opening. I know it does not take that long to look at a photo and I am not saying I am the only customer he has but after a month you would think he could take the time and take care of the issue.

They have options. They can have it sent back and see that it is what I said which means they have to build a new one since I do not think they make the doors. someone else does. They could also just say you know what we messed up and we will give you your money back since it was out fault. I am now going to go through a summer without the use of the topper since I cant use it due to the amount it leaks water at the window.

Everything on the floor is wet after a rain which really is why I put the topper on in the first place. It would be nice if someone at Leer would read these and ask why it is taking so long. I have nothing against my dealer he has done everything he can. He cant make Joe return a phone call. I had heard Leer was true to the guarantee and I expected nothing less than that.

I guess I was wrong. First LEER product I have owned. I cant say right now that I would do that again. Not because of the topper itself. Everyone makes mistakes and they can rectify it. It would simply be because they do not care to return a phone call and keep the customer happy. The old saying the customer always comes first is not something LEER could use in their advertisement because it simply is not true. Patrick D. Kelley

Leer camper shows a picture of the extended top camper but does not make them any more. Darn. The one I bought has screws sticking below so my dogs or cargo might get ripped. BAD DESIGN: had I known I would not have bought. Also they are not snug, it's more a one size fits all. I can even put my fingers under the outside lip. When I wash the rig, I have to be sure not to accidently rub it with skin as it is somewhat sharp. I am very disappointed.

Quality has disappeared from leer. Never had so many problems. All hardware related. Struts quit after a few years, left hinge snapped, cheap cable came off. Then today the lock pulled right out. Bought from a guy at work who babied it, but since I'm not the original owner, they refuse to take care of the issues. Buyer Beware!

This has to be the lowest quality American made product I have purchased in a very long time. I could understand some of these flaws if the purchase price was less, but for the amount of money paid, this is disappointing. Obvious paint flaw, huge gouge in back window skirt, headliner not installed correctly, glass hinges loose and latches not adjusted properly. The list goes on. The profit margin on the must be huge, because there is no way this topper shell is worth what I paid for it.

I purchased a Leer commercial camper shell through California camper shell in Ontario Ca on 10-30-2017. I paid $3555.00 dollars included custom tool boxes, lighting, rack, and custom paint. When I opened the bin on the drivers side the shock absorber broke off. After examining the bottom bracket, I noticed the installer broke a rivet off so he used a sheet metal screw to try and hold the bracket in place.

In addition, the installer drilled holes through both mounting brackets where he tried to install them but failed. Furthermore, the rubber seals were removed and the bin door on the passenger side leaks. When I called Leer's vender at California Camper shell in Ontario I was told immediately it wasn't covered. After I explained the situation and the date of purchase the dealer said he would look at it?

So I telephoned Leer west and spoke with Latricia who said she would take care of it and call me back. I never received a call back. I telephoned a second time and got Marvelous Pat who told me to call the dealership not them. When I asked him to call he said no so I begged him for customer service and he finally aqueessed and agreed said he would call me back never did.

I telephoned back a third time and got nice Marisa. By this time I was totally stressed with my leer purchase. I told Marisa if she could just refer me to a dealership I can trust then I'll pay myself as Pat said I would have to do just please give me a reliable and experienced dealership. I also told Marisa I was tired of the lies, poor follow through, poor customer service, and lack of accountability for their vendors. So far my leer purchase has been a nightmare Let's see how Leer West handles this from here, so I won't have to file a legal complaint

Bought a 100XR for my 2016 Chevy Colorado. It does not fit right. The dealer (classy Chassis)of Valporiso Ind.,t old me it was supposed to fit this way. Bull! You can tell it does not line up right. There is an uneven gap around the cap. It looks shoddy! If it really is supposed to fit this way I will not be buying another Leer cap ever again.

I was interested in the Leer tonneau cover for my new truck. I found this business througthe Leer site, then Googling, then finally found a phone number through Yelp. Evidently they don't want my business as it's all but impossible to reach someone to answer a question.