Custom Sounds

They do good work, but their rates/quotes vary drastically based on which employee you speak to. You also don't get the sense that they're being entirely honest with you and you're left wondering how much of what they're baking into the price is necessary. Definitely more of a shop for a seasoned audiophile than an average joe who just wants to make a few enjoyable upgrades to his system.

I've called literally 10 times.ten times! (during business hours, across multiple days) and have not gotten anyone to pickup.

Terrible company. Crooked management and ownership. To their own admission installed a defective sound system in my 17 year old daughters car for $750 and after pushing us back for all kinds of reasons they refused to fix the problem. They set up appointments with us and had us come in a dozen times but never took care of the issues. I reported them to the AG office providing evidence of fraud.

So be aware. They are out to get you. PS. Due to their unethical practice of business no employee stays there for any period of time. So whomever you are dealing with today will be gone very shortly and they will give you the run around like they did us. They should be out of business. There is an investigation going on right now from a local channel.

I would not recommend this Custom Sound & Tint location at all! I wanted to have them install another front & rear dash camera in my vehicle. They installed one almost 2 years ago and it was a camera I purchased somewhere else and they did a good job. I purchased a different camera because the first camera started acting up and they tell me now they don't want to do it because I didn't purchase the camera from them! Lame excuse!

Liked the cleanliness, but home dude quoted me over 2400 for a stereo, bass amp, woofer, and labor. Man inflation must be a B

I go to the Congress location for some help. Admittedly, I bit off more than I can chew trying to do a self install. I took my car over and couldn't even get a tech to come out for a quote. The young lady I had the UNFORTUNE pleasure of meeting just wouldn't help me AT ALL. I explained that I cut the harness off the back of the deck BUT, I STILL had the head of the harness and wanted to either install a new deck OR just put my old one back in. Chick tells me that there's NO WAY to possibly know what damage I did, and no way to fix it without Rewiring the ENTIRE SYSTEM!

I'm not one for arguing with nonskilled people so I left and returned days later hoping to get somebody new. WOULDN'T you FREAKING know it SAME chick! This time I tried to explain that I STILL had the head of the harness AGAIN, and why couldn't they just re insert the cut wires back into the harness head? Chick was like "There's no way, those are DATA wires you just can't put them back in, we would have to reinstall new wires possibly from the ground up" After that I just went to Mother's Window tint paid $795.00 for a new deck with steering wheel controls. phone options and it works PERFECTLY and sounds Great!

Funny I didn't even have to rewire my entire car for a stereo install. Custom Sounds does good work I'm sure. I just had bad luck with the rep. and I don't think that should be held against them. I can't imagine how much money she has cost them $$$$$$$$

I am from Glendale az and i was browsing the internet looking for a head unit for my Jeep and Custom Sounds & Tint came up. They had the best price for the JVC KW-M56BT and availability. Very quick shipping. I installed the unit and had issues with the unit keeping the time. I reached out to them and ended haing Mike call me and walk me through how to fix that issue.

Well done Mike. So a couple moths down the road the Android Auto was having connection issues. It would connect play music for a few seconds and disconnect. Once again Mike reached out to me and told me i needed to do a firmware update and walked me through that and also had JVC ech reach out to me to help with the upgrade. Once again thanks Mike.

Once the upgrade was done I once again hooked up my phone and it was doing it again connect and disconnect. I would unplug and plug it back in and again it would connect and disconnect after the 3rd time of unplugging and plugging back in it stayed connected. I again reached out to Mike and let him know what was happening. He personally called me and offered to exchange the units.

Thanks Mike I really do appreciate all your help and exchanging this unit for me. Great customer service and go above and beyond to help their customers even the internet customers. THANKS MIKE!

This dude Hunter that works there sold me 2 bogus items he sold me a bull$!#@ warranty and a bogus amp I went back and SAUL helped me with a return from one of those sales and also pushed me in the correct direction to get a better amp THANK YOU SAUL I will be returning FOR HIS HELP

Scammers - went in spoke with agent as I wanted to upgrade my speakers. Discussed what speakers I would like, price, etc. made appointment for 2 weeks later. 2 weeks later I go to drop off vehicle for install, confirmed details with new agent as the agent I set up appointment with was busy - new agent tells me he doesn't have the speakers I ordered so I will need to pay for more expensive ones.

Then proceeds to tell me I need all this other stuff and the bill will now be $1830 instead of the $900 the other agent quoted me and I was expecting to pay. I do not recommend wasting your time with these clowns like I did, total scam and amateur hour.

I live on the East Coast and ordering a part was simple and easy. Package came in a few days. Even though there were manufacturing defects to the connector, Mike and his crew really helped make sure I was able to get a replacement and get everything working.

Great store, cool guy working there. He was patient and answered all our questions. We did not feel rushed or obligated to buy anything. We love our new boss radio with wireless apple car play. Best buy didn't have anything in stock but Custom Sounds and Tint did.

Custom Sound installed my system on my 2008 Honda Accord, they did awesome job, and there customer service is the best. I RECOMMEND Custom Sound to everyone, go ask for Googie he's an awesome guy

Austen was amazing! I just bought my new 2020 Trax and wanted to get tint and some speakers installed. Everything was able to get done within the time frame they gave me and you cannot beat the prices for the quality you get! I've had now 3 of my cars tinted here and will never go anywhere else! They listened to my concerns about not being able to see well at night and did my back window a little lighter! Awesome experience! Would give 10 stars if possible!

Update, well after I wrote this review I was called by the district manager and the president of the company. They made it right and honored what was told first told to me. They offered a refund and an apology. Also all of them were completely respectful towards me and thanked me for my military service. 1 Star is still staying-- instead of refunding the young man charged my card again!

He had no idea he did this until I pointed it out and his coworker fixed the mistake and refunded me the charge and the refund processed. This was Friday so almost 600 of my money was on hold for a week. please under stand this is not a great experience. A week later my alarm stopped working, I took it back and they told me I would have to schedule an appointment during the week being they were busy!

Why don't we fix and install equipment properly so I don't have to come back. I had to call the president, who was awesome and sent me up north to get it fixed. Not how I wanted to spend 3 hours of my day on a Saturday plus wasting gas! I wanted a radio and sound system but after all this I'm probably going to go somewhere else! Maybe drive up to the Burnet location and have them do it.

I'm still on the fence. As I was at the congress location a man approached me and told me he was back to have something fixed that was originally supposed to be installed! Come on guys! Still not happy but it's fixed! I have to say going from excited to upset in a matter of dropping off my truck to picking up! I was quoted for an alarm system that would remote start and have an app and I was quoted $703 with a 10% military discount.

When I picked up I was told military was only 5% and the guy was upset giving the extra percent. sorry for My service I guess. then I was told the app was not included that I would have to pay 199 and extra for labor?!?. hmmm maybe you all should explain things better! I'm not the expert. you are! WTH! Also nobody showed me how to use and or walk me through the features. I guess that's optional as well. Not happy and I am part of a truck crew that I will tell all of them not use you all!

Just got a Kenwood CarPlay unit installed in my 2017 Subaru Forster and I'm incredibly impressed! The staff (i worked with Aaron) at custom sounds was super helpful in selecting one and the install is AMAZING. They preserved the backup camera, steering wheel controls, added a dual usb in the cig lighter port that works with the head unit, and added a new high quality mic that makes my phone calls and talking to Siri way more clear than it was with the built in car mic. I went in just before closing on Monday to get an estimate, dropped off my car Tuesday at 10am, and had everything done in 5 hours. Great job guys, I highly recommend!

Absolutely awesome experience. Aaron and his crew were more than helpful, very professional and courteous. Very fair pricing for their services and products. I would definitely recommend Custom Sounds & Tints to anyone who is looking for a sweet car stereo upgrade.

Gio is the man. Brought my 2019 Toyota Corolla in and he hooked me up. He was very helpful annd knowledgeable in all the tints. Took about 1 hr and half. This place is vig and nice. 1st time customer and def would come back. They have a nice waiting room. Couches were comfy. I fell asleep ha and the only bad thing is that the cable sucked in there.

Custom sounds i know you make plenty of money to get your customers some good cable. Every other channel was not paid for. Which isnt a deal breaker but if i pay you good money for my car to be worked on I know you can afford to provide your customers with a little bit better options. Thats the only reason you didn't get 5 stars. Other than that. Loved this place. Come here if your thinking about tinting your windows. Ps. Gio deserves a raise! Thank you Gio and Custom sounds!