Tuff Shed

The team at Tuff Shed was 1st class! Starting with the salesperson Edier, very patient and was flexible in the designing of our shed.

We are very pleased with the experience we've had in selecting and purchasing our new Tuff Shed, and having it built on our property. Sales Design Consultant Diane Graf with Tuff Shed in Escondido is a consummate professional who helped us select and custom design a building in the perfect size and configuration, with a long list of features to exactly meet our storage needs. Diane spent time talking with us to determine precisely what we needed in a building, and what we wanted it to look like--and she made great suggestions that worked for us.

A few weeks after the purchase, Tuff Shed's skilled construction team of Andrew and Frank came out to our property and were able to build our chosen design on the concrete slab we provided, completing the construction in just one day. The guys who put it up were amazing. Very organized, professional, and friendly, these quality-oriented craftsmen made sure that everything was done right and no detail was overlooked.

We could not be happier with the results. Our new Tuff Shed building is now an attractive addition to our backyard--and it looks even better than we had hoped, fitting in nicely with the landscaping and the design of our house. It also seems roomier than we expected. Thank you, Tuff Shed, for making the selection process, the purchase, and the construction of our new building go smoothly, with a constant focus on our needs, not simply on making a sale.

Tom was very helpful. Install team was great. Service: Shed installation

Diane Graf was a pleasure to work with in developing my specific design. We added 1' taller to the roof line to make more space inside and the shelving was installed to my specific height specifications. The shed looks great, I bought it for extra storage, but this may become the man cave. Thank you, Diane.!

Awesome Shed! Quality work and It was done in only a few hours. Everything was went seamlessly from the first phone call to the installation day. Highly recommended.

My wife and I recently did business with Tuff Shed in Escondido Ca. Our sales person was knowledgeable efficient and professional. The installers were also A+. We are very happy with the shed and I would highly recommend going with Tuff Shed

I worked with Eider to design my tuff shed and he was phenomenal. Great customer service and attention to detail. We needed a space that would work as a photo studio and we're very happy with the final product.

After losing my extra set of shed keys, I decided I should have the lock changed out, just in case. I called, someone answered right away, and quickly scheduled someone to come out and change out my lock. Mike was great with communicating when he expected to be here. He was prompt, courteous, knowledgable, professional, yet personable as well. After replacing the lock, he took the extra step of making sure the other door screws were tightened and that the rest of the shed looked as it was supposed to. I can't say enough good things about this experience. Mike is a great asset to the company and is highly recommended!

I recently purchased a shed from Tuff Sheds. The customer service provided by Diane Graf was excellent. Diane helped me through the ordering process and answered any questions I had. She was friendly and professional, and made the whole experience a pleasant one. Thanks Diane!

After reading the 1 star reviews first, I thank all of those who posted. Due to tuff sheds lack of customer service and quality of work, I will look elsewhere for my storage building. If Tuff Shed reads this I hope they understand that people always read the 1 star ratings, if there is only a few then it is understandable that a company is not perfect and messes up, but to see some many 1 star ratings with lack of corrective response is all the warning I need to stay away. Tuff shed, if you corrected these issues, then take the time to follow up on these posts, it cost you at least one customer.

Went to check out prices and it was like a used car sales dealership, they sit you down and want to get info before they divulge any pricing, which was very pricey for storage sheds because they are custom. Even those that were not custom that were displays started at $8,000. Bought a 8x14 on offer up which is all we needed.

Diane Graf led me thru the design and all the phases of the build. Diane and the Company posture were very professional and it was obvious to me they would be a business that would stand behind its products for a life time. Bob D. RPQ

Had an really good experience with Dian Graf. Had to make some last minute changes for my HOA and Dian took ownership! Looking forward to using my new 10x12.

Custom painted to match our home. Arrived the day promised, job completed within four hours.

I really need to do two reviews for this. One for the administration work and one for the construction. The construction crews were great and I would give them four stars. The only issue was some added delay as they did not load up all the materials to construct the roof. But in general, they did a great job and the shed looks pretty good. The administration work was not as well done.

Two stars at most. Due to the size of the shed (10'x16'), the plans had to be engineered and I had to acquire a permit. No problem, I knew this in advance. The plans were a bit behind schedule, but the biggest issue was there was an error on the plans that caused the City to deny the permit. Tuff Shed, specifically Diane, argued with me for weeks that there was no error.

Yet once they FINALLY agreed to correct the issue I had pointed out, the permit was approved. Oh, I need to add that I had to send additional copies of the plans electronically and drop off a hard copy set that somehow got lost. I could go on. Glad I have my shed, but I questioned my decision to go with them numerous times.

My comments are for the sakes representative Danielle R. She is kind caring and professional. Danielle is there to service you to the end and help you get through any challenges from the other departments and she definitely communicates effectively. The only recommendations I would like to make to the organization is to be a one stop shop from concrete to coming out to the residence to help novice like myself. Danielle you brought the old school communication, hard work and your word is your bond front and center! Thank you. Danielle actually gets 10 stars the company 4.

My story is too long and to hard to believe to write here. The long and short is, I paid for a 12X20 shed to be installed. The first crew of (2) workers dropped the walls and other material. Left partially covered in a storm. Returned the next day to tell me that one of the 2 had decided that he would no longer work for Tuff Shed. A supervisor (Oscar) was able to get a crew up 2 days later.

They could not complete the job because they ran out of material. They also damaged the walls and siding. The doors are unusable. The roof is not complete yet due to missing shingles and roofing felt. It has now been tarped for almost 2 weeks. I have no idea if and or when they are coming out to complete my shed. Do not use Tuff Shed.

The workmanship was poor. They did not communicate well. They were in a great hurry to finish the work. They did not follow my orders of placing the shed in the correct place and left the paint for me to do. Had to call the company to see that this was completed. They did return in a several days to complete it. The warranty papers were not complete so I called Daniele Rose and she did a follow up X 2. They finally emailed it

Worst experience I've ever had. I ordered a shed and asked that some things be done to ensure the windows and transom and door trim was all the same level that it would be esthetically pleasing. This was stated multiple times on the contract. The day of the installation I noticed that none of what I wanted was done right. All the windows, transoms, transom, door trim was all different heights.

I was given things I didn't want and things I ordered were not I stalled. We live where our neighbors have fruit trees so mice and rats are comon. I didn't order the foundation with vents but it came with holes. I said I didn't pay for vents. I was told vents (holes) were standard they provide the cover for the vents (holes) at an extra cost. Said no where on the contract.

I ordered three vents on the back wall to vent the interior. They weren't installed. J also ordered the drip cap for the door also not Installed. They didn't square the door. So it hits and won't close smoothly. They didn't square the shed in the foundation area set for the Install. So yes it's cockeyed. The window installed by the so called factory was also not square.

When they finished they left nails everywhere. Full strips of nails and other just thrown about. Not noticing this until I had one in my shoe. Needless to say nothing professional about them at all. Once I brought this to there attention. It was like I was a bother to them. They said it would be some time before they could get someone out to fix the issues. Needless to say just get a kit and build one they are cheaper and better built. Basically because you are doing your quality control. Not leaving it up to minimum wage employees to do quality work.

Admittedly, Tuff Shed was difficult to work with in the beginning. Ordered a shed and mistake after mistake was made where it was supposed to take one day to build the shed ended up taking approximately a month over a series of several days however they made things right by accepting my upgrades when asked. To me, my biggest issue with Tuff Shed was the amount of miscommunication which ultimately was the reason for issues I had.

The mistakes they made was bringing the wrong size shed on installation day, having the wrong size window cut out, and having the window at the wrong height. While I did request to have some money back they instead offer upgrades which were increasing my window size and adding a steel ramp. In the end, since the shed craftsmanship is very good and they were willing to work with me that showed their commitment to customer satisfaction I would recommend using this company to others. All the headaches are worth it after looking at my finished product. Thanks Tuff Shed.

Diane Graf and TuffShed did great job of setting me up with a structure that will be finished as an 10' x 12' office. She was/is a great representative of both TuffShed and the Customer predicting my needs thoughout the puchase/install process.

Have to give a shout out to the whole group involved with my new shed. Everything from ordering to scheduling to install went seamlessly. Matthew, Daniel and Ernesto showed up and knocked it outta the park. Easy going, hard working and professional. Thanks everyone!

So this is a VERY tough review to do. There are several elements. Initially, we had Mike put to our house, who was great! He got us set up in the system and I went to Home Depot to complete the purchase. Then radio silence. Getting a hold of the Franklin Park location is like pulling teeth, but if you call 888-TuffShed, they can get a hold of the location for you.but they will not return any calls.

So that is terrible. BUT then the install was great, the guys were quick and did a great job! There were scratches on the shed, which were definitely noticeable, but I guess it happens in transit and the onsite repaint is supposed to happen the day of install. Unfortunately it started raining, so the onsite painting could not be done. I had to of course, call the Franklin Park location to schedule the repaint.which took almost a week to hear back.

The repaint was scheduled for 3 weeks out, which was frustrating as the shed needed a repaint. But THEN.TODAY.Joe showed up and TOTALLY redeemed this review (would have been 3 stars). Our shed looks fantastic now. He did such a great job and was so incredibly nice and polite. So Joe. Thank you! And to the other employees at Franklin Park location, please just return phone calls. The customers just want to know what's going on and people like Joe probably get yelled at a lot, because you make the customer's upset. Way to go Joe!

Still waiting, no one calls back from Franklin Park office. I would like to update the review. You have to be patient as it takes a while to get everything on order and get all the permits etc. When they completed the shed on 8/3 as promised, it is real American quality and will survive longer than me. The crew of 2 arrived 2 hours early and finished in 7-8 hours. I have to say I thought it was pricey at first but well worth the money. I hope this helps

Failed to deliver what they promised. I was told the would bring the shelf to level with in 4 inches for free and any thing beyond that I would need to pay a fee. The shed was installed out of level and not a work from the installers. They also failed to place the shed squarely in the yard! The shed sits about 6 degrees out of square. There are also many gap where I can see outside that should have been filled with caulk. They also drilled through the floor boards cracking them. I called about the leveling issue three times so far and have yet to hear back from anyone.

Had my shed for a couple of months now and love it wold recommend it to anyone interested, got mine trough Home Depot, the installers left a few details I didn't like so I called and they sent a repair guy, made it perfect.

Outstanding service! From start to finish Karen and her installation crew were top notch. She helped me custom design my shed from the jump. Gave me great advice and allowed me to make needed changes without any issues. Was delivered ON TIME! The installers were professional, courteous and walked the whole build with us after. This is our second Tuff Shed and wouldn't buy anything else.

Had a great experience and build from Tuff Shed. Was able to customize my shed to my liking. Karen helped me through the paperwork process as well as some vent recommendations. Build team was excellent and safe during these covid times. Very happy customer