Milliken Millwork

Beware. They can't measure doors. Months and months waiting to get a door we ordered at Home Depot for this horrible company and they cut the lockset position wrong by 4 inches! HD won't do anything and their customer service won't help either. A nearly $400 custom made door we can't use. Now what? The paperwork shows 40.125 and they cut it at 4 inches off. What good is a door you can't close?

If I could I would have a rating of 0. We ordered 5 exterior doors from Milliken. The workmanship was horrible. The miters of four of the doors didn't line up, had gaps between the jamb and the brick mold, they used regular drywall screws that stuck out from the brick mold. We gave them another chance and sent them back for repair. They came back with the same issues and with a few more issues as well.

You would think on a rework they would come back perfect. Because of the shipping delays they wasted two months of my time and have to find order new doors from another company. Don't waste your time or money on this company, very poor quality.

Do they have overnight parking for semi tractor trailers there?

Warranty claim took forever. I had to file a complaint with the BBB. After that the claim was taken care of. I contacted the BBB after trying to resolve the claim with the company for almost 6 months.

We bought two sets of exterior MMI fiberglass doors for our new construction. They were correctly installed by our contractor and within 1 year they warped so badly that they would not stay closed even if we locked them. The company came out and checked them. They agreed that they should not have warped and they replaced them with sets of their steel doors.

They have been in for 2 months and they are terrible. The wind blows through the center mullion, rain comes right in. I should not even give them 1 star but the customer service was good, the product is just terrible. I would not recommend these doors.

This company is horrible! The door might look good in the pictures but they are poor quality. In addition, Customer Service is the worst. I purchased this door from Home Depot. The door arrived with melted shrink wrap on both sides. It either melted or was packaged before the paint was dry. When you wipe it.the paint come off. I took pictures and they agreed to replace it.

I asked if I need to do anything and their inefficient E-Commerce Manager, Peggy Taipalus, told me "Jim, MMI Door will take care of your replacement door, you do not have do anything with Home Depot. Kind Regards. She shipped the door directly to me! What am I supposed to do with it? When I called her she was completely rude and disrespectful after she said she would take care of everything.

I asked her who going to install this? "You can call Home Depot and ask them to help you". You have to be kidding me?! I forwarded all correspondence to Home Depot and they are not happy with this vender. If you're in the market for a new door. Look elsewhere. THANKS PEGGY

I don't know if it's Lowe's or MMI Door that's a hot mess in this situation but I ordered a door through Lowe's website at the end of April and I've yet to receive the door. My delivery date has been moved FOUR TIMES and it was just today that I find out that MMI only "acknowledged" my order back in April, meaning they haven't even processed anything. This is a disaster!

On August 2, 2012 we purchased a Milliken Millwork Ohio Entry Door at Lowe's. The cost was just over $3000. A contractor friend installed the door. All was well until winter when we noticed cold air was coming in at the top of the door and we had to push on the door to lock it. Our contractor friend said it appeared the door was warped, but we should wait until warm weather to see if anything changed.

In the meantime I had to cover the top of the door with fabric to reduce the amount of cold air coming in. Once the weather was warm for a while we requested a visit from a Milliken representative. He was here this week. He informed us that fiberglass doors are known to warp and the degree of warpage was within the range of exclusion from coverage.

This exclusion was not on the copy of the warranty we had. It was, however, listed on the copy of the warranty he had which was revised 4/13. He put extra weatherstripping all around the top and sides of the frame and pieces on either side of the bottom. It looks cheap. When I expressed my concerns and assured him that this was not satisfactory, the Milliken representative looked only at my husband and said, "Well, Ma'am you do what you think you have to do." His dismissive attitude was abhorrent.

I don't think I've ever been treated so disrespectfully in my own home. And regarding his statement that fiberglass doors are known to warp. this is from the Milliken website: "A new fiberglass entry door can add substantial curb appeal to your home without costing a fortune. Fiberglass is virtually maintenance free and will not warp, rot, dent or split."