Steps Plus

Our third time requesting their products. They did a terrific job with our front and back porchs steps.

We had a step/slab installed after a timely estimate and wait for finished product. I was highly impressed with Judy as well as the two installers. I would highly recommend.

The installation left something to be desired, but I thought the product quality was good. But today, about 4 months after installation, I was touching up rust spots on both railings. Definitely not worth the money or the aggravation.

Steps look great but were installed offset. They have no issue coming out and fixing it. Judy is great in customer service.

Sketchy business practices which leave you chasing your tail like a Jack Russell terrier. I DO NOT recommend using this business, more so if you using Home Headquarters for funding.

Quality is very good. Install times are good considering covid-19. Would be my first choice for concrete steps with handrails, among other products.

This is the absolute best business I have ever had the pleasure to deal with. They stand behind their work and product and are always willing to solve any issue you may have. They go above and beyond for their customers. If you are doing business with them you are in great hands.

Excellent experience from start to finnish. From estimate to the actual installation of my steps, it was a first rate experience. The installation was done very, very professionally-not one shrub or plant was disturbed. I am more than pleased with this company and my experience. I will continue to tell friends and family of this very positive experience. Thank you Steps Plus!

They worked well with me and had amazing prices. They were professional in all aspects. They were in and out in no time.

I'm sorry to say I most certainly would not recommend Steps Plus. Last spring they were hired to install a set of pre-cast steps and railings. Poor measurements were recorded, leaving a 6 gap between house structure and steps. But more seriously. cement blocks used to support the steps are already crumbling and I'm sure will not hold up through the summer. Very shoddy workmanship.

Great experience with this company. Prompt in getting here to get the work done. Did a nice job on the sidewalk and it is still nice and even. As opposed to some of the other reviews, I actually like someone older to deal with. They have experience and knowledge that I unfortunately see lacking in some other younger contractors. i would reccommend this company.

They never called before they came and put the steps in and left a huge gap. That was last year, couldn't get them back out until today. We had to have another set put in. They showed up 2 hrs early and what we had to do was not done. They put the steps in and will have to come back again. I would not recommend this company to anyone. Poor communication and customer service.

Poor customer relation.talk on the phone say yes we can do that and a month later no response n ignore my emails.if you can't do it just day so and don't waste people's time.

I ordered a railing. They said 1 week. It took 2.5 weeks. Also the railings were built wrong. They had to make new ones. The second set were right. I thought I would give them a second chance. Took them a month, never called me. This railing was also wrong. As they tried to blame me!

It was a nightmare of excuses, delays, broken promises, and lack of knowledge to answer the simplest questions regarding their own measurements and sketch drawings. They measured three times, sent me drawings and sketches on note paper, they made changes to the plans without my knowledge, they removed my front steps, compromised the foundation and delivered a product that was not what I ordered.

The base was wrong, the top did not fit and the stairs broke during installation. Giving them the opportunity to fix the problem, they promised me a meeting with the designer and the installer, but what I got was the old man that did the measurements three times before, who couldn't answer a single question, 4 days later they quit the job. After 12 weeks from start to finish they quit and left me with no front steps and a huge mess in my front yard that will now cost me more money to repair.

If I was expecting a really high standard of step I would have chosen a different company, but since I was looking for something economical as they stated in all their advertisements, I chose steps Plus. What I got was far less then economical. I agree with West M. the old will bring this company down.

Lousy product installed way past their own appointment date. I felt sorry for the old man who measured as I watched him drop tools in the middle of the street, squint in the sun and try to balance a level and tape measure. In total, they measured three times and tried to install the wrong product twice before finally getting something that would fit.

My job was really simple - a straight run railing bolted onto existing concrete stairs. When I called I got excuses "So-and-so only comes in 3 days a week, " "Family problems." I was waiting for "The dog ate my estimate." If someone young with some charisma, business savvy and tech expertise doesn't push them out of the way, the old people will drag this business into the ground with them within 5 years.