Gray Lumber

Large selection of tools and hardware. Very small parking lot. Not big enough to support the business the vast array of products create. I went there to buy a 2x12x16 and it took nearly 30 min to load. It was not very busy. Prices were good. Paid 93$ at Dunn Lumber for a board that cost 73$ at Gray. If you are in a hurry I would recommend elsewhere.

Guy on the phone was rude an disrespectful. They were helpful at the store and had what I needed. Whoever I spoke with on the phone needs to learn how to talk to customers. Other than that not a bad experience

If you don't think you can find something, Gray Lumber has it!. Lumber is excellent and strait, not trashed. Never hassle. Sometimes busy, they handle very efficiently. Contractors get assigned rep which is nice and they are knowledgeable of products and know what they have. Price match not an issue or delay. Tools and rain gear also competitive.

I recently went into Grays and Gary helped me so well, above and beyond. I needed to match a board and unfortunately it was old, and unavailable. Gary offered to take it home and match the board, beyond anything I could ask for and am very grateful. Local service at its finest.

I called Gray Lumber on what I assume to be a busy Saturday morning and the gentleman that answered the phone quickly found a special order item that I had purchased in 2016! He directed me to the salesman that placed the order back then and in under 10 minutes we were in business. Customer service for the win! Thank you Gray Lumber!

Fantastic service but REDICULOUS pricing. I bought a piece of 7/16 OSB sheathing and was charged 62.40 same item at the box stores 20 dollars less, really?! Is your OSB made from virgin wood or something, sorry just ticks me off. Please do not get me wrong I am super satisfied with your customer service, but please get a bit more competitive, I cant stay in business and shop with you.

I ordered 600 feet of trim material at a substantially lower price than a Seattle company lists online. It was promptly delivered in perfect condition two days later by a courteous driver who muscled it off the truck and into my garage (thanks!). I checked everything against the order that day. There were no problems. End of story.

The company I work for sends me here for supplies. They always seem helpful and do a nice careful job loading my supplies.

2020: I spent over $10k with Gray Lumber until I started to notice that depending who you talked to, the price for a stick of lumber would vary 15%. I sent them a letter and brought the discrepancy in price code to their attention and instead of making things right, they deleted my account! 2021: I called and asked them to quote 20 pieces of lumber and three sheets of plywood. $760 was their contractor price. An hour later, I talked to another guy and the price was $614 for the same order. 1/2 CDX was quoted at $96.

A buddy called with his contractor account and was quoted $68 for 1/2 CDX. Parr Lumber quoted $560 and another yard quoted $416 for the same product on the same day! NUTS! I have offered them every opportunity to sharpen their pencil when price gouging is found. Instead of negotiating, they tell you that you're not worth their time. NUTS! I will never do business with Gray again and I suggest you think twice before giving them business as well!

I will not support a company who's ownership is egotistical enough to stick their company logo on the side of an $80,000 BMW and instruct their employees to rip off hardworking customers. YOU CAN DO BETTER!

I'll never use this place again. I'm a licensed contractor who has tried almost every lumber yard in the area and this is by far the worst. Their salesman are always super rude and short tempered, especially on the phone, and honestly don't really know what they're talking about. They won't even give you a quote over the phone. Their prices are extremely high for sub par lumber and sub par customer service. Go to Arrow, or in a pinch go to Mill Outlet, at least Mill Outlet has decent customer service.

Very helpful sales people at this location. I had made a special order that I no longer needed and asked to return it (not always something they can do). John was super helpful and fast. Would do business here again.

I really want to support the local businesses, but Gray Lumber's policies are such that I can't support them. First: the restocking fee. It's a minimum of 15% (and at times higher, based on other reviews). It's not noticeably posted by the cash register. The first time I heard of it, it was when I received my receipt and noticed it mentioned.

What project involving a hardware store doesn't involve returns? Gray Lumber can charge the restocking fee, but I don't have to ever shop there again. (They also keep the tax that was paid on the 15% they don't return, so from what you paid, you don't get back 16.5%. Hopefully they're sending the money charged as tax to the Washington State Revenue department; if they're not, they're breaking the law.) Second: If I'm going to pay a premium price for lumber, I expect a premium product.

As mentioned by other reviewers, Gray Lumber's quality isn't always good, and unlike HD or Lowe's, you don't get to select your lumber. I bought a piece of (roughly 1.5x 2.25) moulding - it should have been straight. The first piece that was brought out was really curved, to the point of being unusable - it wasn't going to straighten out.

So he took it back, and I had to wait for him to bring another piece. I was wondering if contractors got to make returns without the restocking fee - apparently not, based on other reviews. I don't understand why any contractor would use this business. I really wanted to support you, Gray Lumber, but there's too many negatives here.

This is a review from an experience I had a month ago. I had come into the store to purchase a miter bit for my router and was at first happy with my ability to find it, but was soon greatly disapointed. After spending almost $50 on this bit, a stand of shirts in the same brand of my favorite european work pants, were on a display next to the register area and caught my eye.

I asked if they carried the pants and was directed to the apparel isle. As myself and a cowerker were looking at what they had, I noticed an older man wearing a Grey lumber apron watching us. I got a uneasy feeling as I turned to walk towards an isle in his vecinity he made a quick movement to act like he was "checking" a product. This classic form of racism went unnoticed by my caucasian coworker but forced me to quickly leave the store in disgust. The pants were $150 and I was in the process of looking for my size when it happened. So nope, never going back and I only gave 1 star because I had to.

They have great customer service and good quality Lumber. Their policies are quite a bit behind the times, rather surprising considering their clientele. I just left $2500 order and went to a competitor. Looking forward for them to change their policies. I even offered to pay over the phone on the porch as a compromise. The competition is getting my business. Looking forward to the return of their quality service

I had a deck built last fall and my contractor ordered the lumber and Dry Space (under deck waterproofing) material from Gray Lumber. The deck was completed October 1st, and I decided to find someone with experience to install the under-deck waterproofing. About 4 weeks later I found a contractor that came out and determined that the material that was delivered was the wrong size. Specifically, the panels were supposed to be 16 inches wide and 12 feet long, but they were 12 inches wide and 16 feet long.

I immediately contacted Gray Lumber. I spoke to the salesperson (Blake) responsible for the order and he found that the order to the vendor was correct, but the wrong size was sent. However, he said that since the Dry Space material was a special-order item and that too much time had passed since the material was ordered/delivered, it could not be returned/refunded.

I pointed out that he was supposed to verify the order before it was delivered to my home but apparently, he did not. I asked him to have the store manager call me to discuss. When I did not receive a call by late morning, I decided to call back and ask to speak to the manager. I did, and after he researched the issue and spoke to the owner of Gray Lumber, he agreed that I should not be responsible for the error and that he would have Blake work with me to take care of the issue. Blake came to my home the next day and took pictures of the boxed material.

I asked when I should expect them to pick up the material, he said he would be out with the vendor the next day. By early afternoon the next day I had not heard from Blake so I called and asked when they were planning to come over to pick up the material. He then informed me that the vendor would not accept the material and there would be no refund because the boxes were not in pristine condition. Seriously?

The boxes (3) had little dirt on them and they had been opened on one end. I asked him when he was intending to let me know this, he stated that he had contacted his customer (my deck contractor) to let him know of the issue. I again asked why he hadn't contacted me since I was the person who is in possession of the material and he had been working with me up to that point.

He said that my contractor's name was on the order and that he had emailed him and was waiting for a response. I was completely frustrated at this point, and ended the conversation. A few weeks later after sending a demand letter and receiving no response, I filed a small claims lawsuit. Within days, to my surprise I received a refund (forwarded to me from my contractor). I would definitely not recommend doing business with this company.

This was our first visit and it was a great experience. We called before going to the store and the person on the phone was friendly and very informative. When we arrived at the store, Josh immediately greeted us and helped us find everything we needed. He showed us our options for the wood we needed and told us what we should consider for each option. Additionally, before checking out he confirmed that we had all of the hardware and other tools we needed so that we wouldn't have to make multiple trips. Everyone was friendly and efficient. We'll definitely be back as we continue our van build!

This business needs an overhaul. I called at 4:25 to confirm hours, they close at 5pm. I talked to a live human being who confirmed, yes, they close at 5pm. We went straight to the 6th ave location, met with locked gates at 4:45. I called the live human being, and she confirmed that they close at 5pm. I told her about the gates locked, so she transferred me to a voicemail.

I called again. 5pm means 5pm, right? All we need to do was see a color of composite decking before ordering. Management; please advertise your hours to reflect your reality, because taking an hour off of work to meet with a locked gate was really upsetting. I feel that they do not deserve my business.

******MUST READ*******MUST READ****++++*** Been a contractor since 2000 20 years in business. I have learned to stay away from gray lumber after terrible customer service on placing a large order on tiger wood decking 3 years previous. Also, most smaller business in the area don't have many positive things to say about Chrissy. What brought me there was the Festool domino they had advertised for $959.99.

I buy all my high end Festool from summer woodworking because they are very knowledgeable and helpful. Dennis helps me out, is initially nice as I asked him to unlock the product as I would like to purchase. keep in mind this is THE ONLY FESTOOL on-site. They must have lost their contract with Festool. He rings it up and it's now just shy of $1200.00 I explain even with tax at 10% there's no way. Dennis responds "well Festool sets the price and must have increased it", Most people would probably say ok fine but I'm a carpenter and have a shop full of Festool.

They increase prices once a year and it's usually in the springtime. There is also plenty of notice. I explain this. Now Chrissy response "sir this isn't Home Depot or Lowe's" no idea what she was implying, she kept saying that's the price it is what it is, Festool controls the price and they increased it. I explained no that's not true, tried to explain MAP pricing and realized as Chrissy for more and more frustrated with me that I'd just call up the local Festool rep.

I got him on the phone and started explaining to him what was going on. He said he would call the location, about that time Dennis walks over and acts like what are you doing? It's ready, we are honoring the price and flips it back around on me like I'm making a big deal out of nothing. Like they were going to honor the price the whole time.

Now there're acting condescending, I simply say if that was your plan from the beginning why wouldn't you have said that, how you guys handled this situation was terrible. Had I ever treated my customers this way I wouldn't have any. People would write terrible reviews about me. Chrissy stands up and says "are you threatening me?" I ask threaten you about what?

She starts acting like a victim so customers that had just walked in hear her saying I'm threatening her! So manipulating. I was in shock. I bought my $1000 dollar tool and walked out. Don't expect customer service, don't expect anything extra. Chrissy has a huge chip on her shoulder, if she doesn't know about a particular tool, item, sale rather than admit she is not familiar with it but would be happy to find out she would rather act like she knows about, give you wrong information or point you in the wrong direction. Someone with a quick temper like her really should consider another profession. She only gets along with people that don't question things or actions she does.

NEVER AGAIN! We ordered about $3000 in lumber from Gray and it was a terrible experience! Their communication was horrible and their lumber was worse! It must have taken them a long time to find every junk piece of lumber they had to fill our order. Almost every piece they sent was split, had bark on the edges, big chunks missing, or had the lack of wood on the corners all along the length of a piece of lumber.

They also sent us the wrong siding and then charged us a 15% restocking fee to return it! We figured we should buy our lumber from a lumber yard to get high quality wood. Huh! What a joke! We will pick our own lumber from now on at a "big box" store.

I came here and ask how much would cost me to buy some material to build a deck this guy told pick the material and he provide me a price I was needing hes help because I dont know what I need I gave him something he tale a look at but he didn't even ook at it.he was just sitting there doing nothing he wasnt able to help me bad service

In my opinion - Horrible Service and Poor Communication. Seems to be consistent with other reviews. I rented a Budget truck to pick up what I needed and was told over the phone three times that it was available at their store. Needless to say, it wasn't. The salesman was quick to get me off the phone vs ask questions to understand and get it right. So, I just finished a phone call with the sales man, whose communication and service is poor.

Guess my order was too small. I asked where was he getting my molding from and he said "why would you want to know that? I replied "why wouldn't I"? Maybe he was concerned I'd go to them. He said "this is not going to work out and we will credit your card. I said 'perfect". I'm thankful that I won't have to install their molding and be reminded of the horrible service every time I looked at it.

I purchased about 6k in custom cabinets from Gray. It wasn't a large or difficult order, but it took four different deliveries to get the order materials because they kept forgetting items and we had to REORDER doors and drawer fronts because they were painted so badly the first time around. The original order didn't have the cabinet sides, had the wrong configuration of one cabinet, and had no hardware included.

They said a credit would be given because of all the rework and extra time required by my contractor, but refused to provide an updated invoice. Then, while I was trying to pay them, they wouldn't take a credit card over the phone. When I said that they were difficult to work with and a lot had been messed up, Melinda got very rude and said she had done nothing wrong, even though she had managed the whole order.

I tried to explain that i wasn't attacking her personally, that I'm a customer trying to record a complaint and she just kept cutting me off. I eventually hung up because I couldn't get a word in. Worst customer experience ever. Badly made products. Wish I had gone elsewhere.

Horrid costumer service. I was very displeased when I stood in a line with two open registers and didn't even get as much as a "we'll be with you in a minute" I have been in construction for a long time and have never encountered such outrageously poor service. Bland staff who looked like they hated their jobs. Not a fan I will be taking my business to another lumber yard.

I've been to Grays many times before and have always had great experiences. I stopped in to buy gardening supplies and noticed they had men's Carhart shorts so I got a pair for my husband. I asked if they could be returned or exchanged if the size was not correct. Greg W. was so friendly and helpful and assured me that it was no problem if I needed to return or exchange them.

Sure enough, I had to bring them back two days later. Greg W. was there to help me and he even checked the back stock for more sizes. Unfortunately they did not have the size I needed so I had to return them. A different cashier had to complete the transaction and he was not nearly as customer service oriented. He made several unprofessional comments in front of me about not wanting to make the return because of the restocking fee. Fortunately, Greg W. stepped in and made sure that I received my refund.

I support local businesses whenever I have the chance. I understand the challenges of having a small busines because I have one too. I will definitely continue to go to Gray's and I still recommend them which is why I give them 5 stars. Fortunately, there are people like Greg W. at Grays to keep the small business experience the way it should be.

Passive aggressive and condecending sales staff. If you are a not a contractor, don't bother.

These people are rude, condescending, and ignorant. They either can't or won't answer even simple questions about the products they sell. What happened to customer service? I don't understand how they stay in business. I get better service at the Quick Stop food mart. I can only guess that the contractors who provide them with the bulk their business have lulled them into a sort of complacency.

Most of the positive reviews appear to be from larger contractors. If you're not a large construction contractor, then good luck getting any service here because you are a waste of their time.

I really wanted them to do their best, they just didn't. I was doing an addition on my house and gave them a call. They said stop on in and they would get someone to help. I came by later that day and met with one of their residential sales reps. We had an awesome conversation, I gave him some blueprints and we went over everything. He had a ton of knowledge and we walked through everything that they could quote me on.

He asked if I had gone to any of his competitors to get bids and I said no, I was only talking to them. I advised him of my time constraints and urgency to get pricing so I could get permits and such. He said he would have it done next week, due to current backlogs. I was agreeable and left. I got home and emailed him copies of my blueprints to ensure he had everything he needed.

A week went by and no word. I emailed and nothing. I called the next Monday and talked to him. He said he would work to get it in the system and back to me by Wed. Wed came and went and no word. I emailed and called with no response. Maybe my $10k in building supplies wasn't high enough on the bar to be a customer. It has been over a month and still nothing. Good thing there are other businesses in this area to work with.

They excel at what they do. And what they do is lumber. Customer service personnel are knowledgeable, friendly, prompt, and courteous. They also carry a great deal of contractor grade and contractor type materials. I'm grateful for them: I needed a 6x6x8 Douglas fir curb for a piece of equipment I am mounting on a roof, and they were the only shop in town that had What I needed. Thanks for being there and for being outside the box store box!