Guardian Exteriors

The quote came back and the items we talked about were not all included in the quote. So I said I wasn't comfortable with that since the quote just said Everything we talked about. Finally they got back to me and included one of the items that we talked about but they also raised the price. Beware everything we talked about is only the items listed. My initial review was a 5 but now just a One. Lesson learned.

I was a bit nervous to hire this company based on the previous roof. Unfortunately due to a lot of issues my roof had not been cleaned or maintained in a while. I knew it needed to be done so my husband bit the bullet and called guardian roofing. They came out a few days later and did the inspection. The man that came out to inspect was super nice and kind.

He did a really detailed inspection and answered all of our questions. He went up in both of the attics our house has. He told us we would get our quote soon. When we did we liked the quote so we put our deposit down. It took a bit to get them to come out due to schedule and rainy days. Finally the call came and the guy came out the next day. Between 8-10, the technician came out promptly at the quoted time.

He was a great worker and cleaned our roof all day. Really taking his time. The roof looked good but the job wasn't done so he told us he would be back between 9-10 the next day. Again he was prompt and worked hard and finished the job. Then he showed us pictures before and after. He even cleaned up around the house where the gunk from the roof had come down. I was not expecting that. Overall enjoyed my experience and will be using guardian roofing.

What a bad person and unprofessional working in this company. The woman who picked up the for the estimate replacing my roof of1.5 million house. She was arrogant, unfriendly and kept asking if I was the owner. It's stupid to have a front line who present tye company. Should never start business with this company. I know why they have 3 stars reviews. It said enough about this company! Never come back this company! She seems does the roof for freaking FREE!

DO NOT USE GUARDIAN ROOFING. Admittedly, I'm pissed.but rightfully so. I paid Guardian Roofing 21K to replace my roof and install wooden slats in my attic. Not only did they NOT "complete" the job, ultimately leaving mold and the roof damaged (which was the entire reason I paid them for their services), but they just "conveniently" forgot to install any of the attic storage slats we had paid them EXTRA for.

Please look at these pictures. They left mold in my attic. How would you feel if you paid this much money to have to deal with this?!@ Also, I want to note, that this is after they had 3 separate people come out to my home and tell me their job is "done". DO NOT USE Services: Roof damage repair, Roof inspection, Attic venting, Roof repair, Attic venting installation, Gutter repairs, Roof repair for storm & wind damage, Roof installation, Attic venting repairs, Gutter cleaning

From start to finish my roof/gutter clean was amazing, easy to schedule and received plenty of information on what to expect. Gustavo introduced himself on my Ring doorbell to let me know he was working and when he was done. My roof looks great and everything was cleaned up so well after the job was done.

What was good *Finished new metal roof looks great *Sales Engineer Nathan was clear, concise and confident. *Gutter sub-contractor was great. *Took pandemic precautions of wearing a mask at all times What wasn't good *A portion of the house is nearly unlivable due to the new roof ventilation -Guardian is also an insulation contractor, they missed an upsell opportunity on this as well as explaining to the customer that a portion of their home would be unbearably cold. *No roof baffles were installed despite this being required by code -The project manager Juan, stated baffles were not necessary with my roof even though they were called out as required by code by the sales engineer in the roof replacement quote *New ridge vent took on wind driven snow creating snow drifts in my attic which then sprung leaks in my home -Guardian took a week to respond to my emergent requests for help.

After the snow and ice event subsided, snow melted and unseasonably warm and dry conditions persisted, I was told that the roof was too dangerous to address the problem and that I would need to wait until spring for better weather conditions (full disclosure: Guardian worked on the roof during the snow and ice event). -The ridge vent issue was resolved by creating a 1 lip at the ridge vent to stop wind driven weather only after I refused to pay until it was addressed. *Small details were missed -Chimney was to be removed to the roofline and bricks saved for landscaping.

The bricks were thrown out. -The trim that encased the roof was called out by the project manager Juan to be white in color. It wound up being grey with white caulk lines riddled throughout. When it came time to settle up, I voiced my concerns and disappointments with Guardian staff, I was given nearly $800 off of my $36,000 roof project. I'm now working on finding a company that can address the insulation deficiencies I've been left with of which is proving to be costly due to Guardian's workmanship.

Last month I called Guardian roofing because I wanted a leak repaired in my roof. I was told there would be a $99 fee for a person to come out, do a 90 minute inspection of the leak in order to get an estimate for the repair cost. The tech came out, spent about 10 minutes inspecting then told me they would only replace the roof. What a waste of time and $99 for the appointment to not even be what it was set up to be.

I told him I was being charged a fee for the repair estimate and he only had been there about 10 minutes before his declaration. He said he would talk to someone in the office about the fee and get back to me I haven't heard a word, but have been charged the $99. If my intention was to replace the roof there are many companies I can get free estimates from. The quote for roof replacement was also grossly inflated, over $22K for 1200 sq ft home. Not a company I would recommend.

I spoke with Lori, one of the owners, and she was very apologetic and understanding of what happened. Was a pleasant conversation. I'm inclined to give them another chance to do an estimate. We shall see what happens.

Terrible experience. The work they did is unprofessional. Troubleshooting is clueless. The customer service manager just either ignored the obvious work problems you pointed out or denied their responsibility. The leak still exists, if not got worse. I hired them partly because I saw they have a stellar review score, 4.9, on Google Review. Now I look closely and note that they have 10 or 20 times as many reviews, compared to other comparable roofing companies. Having over 1300 reviews smells fishy. Their bad reviews, there are actually many, are diluted. Their stellar Google review is just misleading. Now, I will only trust Yelp review.

Unprofessional. Did not do a good job on annual maintenance, spent 1.5 hours, and charged nearly $700 for service, I was told it would be in the $400 range for ongoing service. My understanding was the roof would be cleaned annually. but no it is only "blown" off and then a moss treatment, which was a powder. Again not what I thought I was paying for. My neighbor used them and now has a continual issue with a fan they installed when they put on a new roof. Find someone else. Incredibly frustrated.

Do not use this company under any circumstances. I spent $12,000 to have my roof repaired. They did not do anything they were supposed to. I had to spend $6,000 having another company fix what they did not. They attached fascia to rotted wood on my roof that needed to be repaired. I even found a birds nest in my roof from the rotted wood and they just covered it up.

Now the repairs that they did do are leaking. So they sent a repairman out who said that it was indeed bad and needed to be fixed. He even pulled one of their repairs completely off my roof saying he will come back to fix it. Instead they sent out someone else who has flat out lied and will not call me back. Horrible company

Great company with friendly and helpful employees. It's great to know that there is an honest roofing company out there we can trust.

The Guardian is a horrible company. For $2500 sqft house, the bid was $30K which is rediculously high. At first, the salesman was horrible. He said he wanted to see attic and wanted to figure out whole idea. But all he did was check the temperature and did not check for anything else. Salesman kept asking me what other roofer say? I asked him to inspect and let me know his findings but he was so worried and kept asking me what other roofers say about my roof.

Without telling me the price or estimate, he said, "your neighbor recently hired us, why not hired us? We do the best job in universe." It was keep pushing and pushing for 2 hours. At the end he told me the rediculous price. DeBella was better. They did not spend long time but told me theiri price was $32K. All other bid was $12K so far. We are not going to hire Guardian for sure.

I've been in a bind trying to get my house ready for sale, and Guardian has been hugely helpful during the process. Joshua was reliable, friendly, and went above and beyond to help me with my time crunch. Thank you for making this whole roofing upgrade and certification much easier.

Jeff, the general manager, followed up with me and offered to come back and do the cleaning for me free of charge. He had listened to all of the phone conversations and genuinely wanted to right their wrongs. We scheduled a new cleaning date, and the service was great this time around. If they iron out the wrinkles in their scheduling, I think this would be a five star service.

A team from Guardian came out to our house and got our tile roof removed and replaced with an architectural shingle roof. It's looks fantastic and they did a goodjob cleaning up our property before they left; after being outside with our toddler we only found a handful of nails they missed. We were surprised they would be able to get it done during the winter of the pacific northwest.

But they got it done. We did have some leaking during the process but the crew working told us the office would call us and send someone out to fix the drywall inside that has been damaged. I will update this review with how the process of getting the water damage inside they caused fixed. We've noticed lots of people out walking stopping and looking at our new roof.

When anyone asks about the company who did it we tell them Guardian and they did a great job. The crew working only had one truck so they weren't able to take both trailers from our property. The trailer and honey bucket we're picked up 2 days later. The following week an inspector from Guardian came to our house to check the roof, check in with us, and do another pass around our property picking up any trash or nails left behind that had been missed.

They advertise they do skylight installation so I scheduled an estimate and spent about 45 minutes while the guy inspected the attic and got on a roof.my gut told me this is a company that is really about trying to upsell you whatever they can. Sure enough they never followed up with an estimate so when I inquired why they then said it was not a service they provide.

Two stars because the guy was professional but be weary of them coming out because they are trying to sell you something other than what you are asking and what they claim to offer.

I had the pleasure of meeting with Jeff and Nathan. As a small business owner myself, I can tell that this company is a well oiled machine. A company ran this well can only come from the top down. The have spent a lot of time perfecting their craft. This is a company that I trust and you can tell they know what they are doing. If you need a roof done at a professional level and want questions answered, then this is the company for you!

Met with a salesman at my home. He was extremely professional and I liked a lot of what he was saying, but at inspection time he provided me with a list of previous clients and their phone numbers. He suggested that I call them to get an idea of what Guardian's work was like. Ok this seemed a little bizarre but then he informed me that he could knock $100 off the price for each customer that I contacted.

But I had to do it right then and there. This was a bridge too far for me. I felt railroaded into calling these people to get the best price. I'm not jumping through this hoop. To top it off their quote was ~50% more than other quotes I had received. I won't be hiring them and I hope they shift away from this shady-feeling tactic.

Some of the fascia of my house are rotten. I got estimates from 5 different roofing contractors. Most of them suggested I should replace all of the fascia & gutters, so the quotes are near or above $10K. Joseph Gonzalez from Guardian spent at least an hour on and around my roof, took lots pictures, he pointed out concern areas and gave me options of what to do (now and later).

His quote and suggestion looked reasonable to me comparing to others (and all the research I have done). And he has always answered my emails in a timely manner. I am very happy with the end results and will request Joseph again for any of my roofing related repair in the future.