Triangle Tile & Stone

We purchased tile after looking at examples in store and samples at home. The samples were not representative at all - actual tile was lighter in color and incredibly variable in both color and texture, including almost 1/5 of the tiles in each box that at first we thought were the result of some sort of flaw in manufacturing with stamped lines running through them looking like stripes that were completely unusable in our project.

After examining all of the boxes and seeing that this was consistent, we talked to the store, who just said "Oh yeah, that tile is really variable. And we don't accept returns of open boxes, sorry." They should have told us that before we made the purchase! They also neglected to tell us that we needed matching caulk to finish the project, so I had to drive almost 90 minutes to and from the store in a major hurry to get it before our installer was finished - though they were helpful in making that happen quickly, which I why they get 2 stars.

I'm very disappointed in their customer service in not properly representing their product with samples and in not ensuring we were well-prepared for installation with all the required materials. Though there are many great reviews for this company, I would caution you to make sure to verify that samples match actual tile, not to open all your tile boxes if some are unsatisfactory (they will not accept open box returns), and to ensure that you have all materials needed for installation.

You have to schedule appts but no after 5 or weekend hours. Took off work to go there and made a selection. Took DAYS to get a quote and several more DAYS to get a simple question answered. Too much work just to purchase something.

Called twice to make an appointment. We couldn't do any of the times they gave us but told us they had plenty of appointments in the next morning. I called the next morning and was then told they didn't have anything till 2pm. We went to The Tile Shop in Raleigh off Glenwood where we were pleasantly helped and purchased. Didn't like the fact they seemed to qualify me yesterday before telling me they didn't have appointments. Asking me questions about how big my project was. Lost a $2,000 order.

Beautiful Showroom! Very helpful and experienced designers. These guys know what they are doing.

This is a wonderful tile store - extremely well organized with so many options. They employ designers to aid customers in their search so that it isn't overwhelming. There are a pretty wide range of price points, so I feel like mostly anyone can find what they are looking for. Highly recommend

Excellent selection and customer service. Riley was extremely helpful. She listened to what we were trying to accomplish with our backsplash and was able to steer us in the right direction. Tile arrived in the stated delivery window. Great experience and would use them again. Highly recommend.

I love this place for all my tile and stone needs. I have used the place for my kitchen and bathroom updates. They have a fantastic selection with lot of coordinating options. Example a bathroom floor and herringbone shower floor with the same materials for a fabulous look. The designers are great and are are extremely helpful. They really listen to your likes and dislikes and offer great solutions.

The designers also create a tile plan with instructions and pictures for your installer. I highly recommend this place for their outstanding selection and designer help. Appointments are appreciated so call ahead and make yours.

We are so excited about our new tile floor on our screened porch! Riley did a great job helping us select beautiful tile for the room, and Jay Cashwell did a wonderful job installing the floor. What a pleasure to work with both of you! From start to finish, everything went extremely smoothly, and we are very pleased with the results. Thanks for doing such a great job!

First and Foremost: The products we received were great and look even better than I expected after installation! The staff on the contractor side were very cordial, helpful and treated me like a valued customer. However, with the exception of Janie (who was very sweet), I felt like I was a bother to the showroom staff I dealt with. I know the project this time around was not as large as previous projects I've had, but it was very important to me and I expected the same degree of courtesy and respect I had received in the past from staff who apparently are no longer there. We have a large bathroom remodel coming up soon and most likely will take our business elsewhere.

Great prices, selection and service. Ashton helped us with our master bath and kitchen projects. She has a great eye for color and patterns, was patient, accommodating and her suggestions were great. would highly recommend and will only use Triangle for future tile needs.

I had the best experience here out of all the selections I've had to make for my renovation! The designers were a huge help as i know nothing about tile; very friendly, knowledgeable, and coordinated everything with my installer. If this store doesn't have it, you don't need it. I will certainly come back for my next project. Thank you again!

I thought that I was the only one to have a bad experience with the front staff. I was worried that it was me! I've been there several times because the selection is amazing. I've tried everything to no avail. My husband even asked me - "Where are you going so dressed up?" I was like, "Tile Store." I don't see why they have to be so unhelpful. There are plenty of people at the front desk.

I'm a really nice person. I"m going to ask them when I go today, "Why so mean? Can you please help me and maybe a little smile? I know that you know the tile better than I do." Maybe I'll bring cookies.

I have to give a four as I have not had work done yet. BUT the staff here is outstanding and a big change from most shops I have been to so far. Ashley swooped in the second I walked in and LISTENED so effectively. She knows the stock completely and led me to tiles exactly as I described and was very sensitive to my budget without making me feel judged. I will be back!

We needed approx. 50 sq. ft. of glass subway tile for a kitchen backsplash, along with all of the materials necessary to complete the install. We worked with Andy. She was extremely knowledgable and helped us to find a product exactly like what we were looking for. She explained the difficulties of working with glass tile so that we could ask the necessary questions of our installer. Finally, she ensured that we had everything needed to complete the job including thinset, grout, and trim pieces. Great prices, extensive selection, and friendly people. I will definitely do business with this place again.

Nice tile showroom with many selections available. Good service and honest people. Highly recommended for your ceramic/porcelain tile needs.