Roofwerks

We recently hired Roofwerks to replace our deteriorated garage roof and fascia and could not be more pleased. Shane was a joy to work with. From the initial estimate all the way through to job completion and clean up, Shane stayed in touch to keep us updated every step of the way. He was knowledgeable and patient and made sure any questions we had were answered quickly and that we were satisfied with the work.

I would use Roofwerks again without hesitation and highly recommend their services. Their work is top notch and they truly go above and beyond to ensure their customers are happy. Thank you Shane & team!

I called Roofwerks several months ago for two things: [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet.

The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that.

The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance.

This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it.

Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax. still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them.

I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there.

The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now.

We went through several estimates when looking to replace the roof on our home. Roofwerks provided great value at a great price! Fred Medlin was our project manager that oversaw the roof install, the process was quick and communication was great. Very happy with our new roof Service: Roof installation

Folks Roofwerks is the real deal! We worked directly with Shane and he was fantastic through the entirety of the project. Each individual that we came in contact with during the process was very kind and detailed. A roof is something that we depend on daily and we wanted to be sure that it was installed by a great company that will be there if you need something in the future. Roofwerks is that company and Shane is the best project manager! Do yourself a favor and work with the best! Thanks Shane and Roofwerks!

Roofwerks has been a pleasure to work with from start to finish. I contacted them initially to quote a new roof for our home and detached garage. I choose them for their quality of roof, product and work done by them. I couldn't have been happier with my choice! Shane and his team have been nothing but kind and professional during this process. Shane went above and beyond to ensure that we not only got the color we initially wanted but that we also got the job done even sooner than expected.

Both projects took a day to complete and these guys don't mess around! They were so respectful of our property and did a phenomenal job protecting landscaping and ensuring they got every scrap of the old roof and nails.

We received a few different quotes for our roof and gutter replacement and Roofwerks was the best value without compromising quality and customer service. We also appreciated how quickly we were able to get the work scheduled. We worked with Fred Medlin who was very responsive and helpful - he made what could have been a frustrating process as quick and easy as possible. Would recommend!

We have used Roofwerks previously and had an excellent experience. The experience this time was excellent as well. They do an excellent job, communicate well and cater to your needs. Even our neighbor commented on how quick the job was done while being still top quality. Contact Fred for anything you need and you will be well taken care of!

We used Roofwerks to replace our roof due to hail damage and couldn't be more pleased. Fred was great to work with and kept us informed throughout the process. The crew worked hard, did a great job and cleaned up the entire yard when finished. They took steps to protect our shrubs and deck during the demolition phase. I'm so glad I chose Roofwerks and would definitely use them again.

Our original roof was 18 years old. We had lifted shingles, extensive granule loss and a previously patched spot of water damage. It was time for the old one to go. Roofwerks came highly recommended from our neighbors and some great communication I had with them a year or so back. Expectations were high and Fred and the team did an amazing job. Great communication, reasonable pricing and solid workmanship. Hopefully I never need another roof, but if I do I'll be giving them a call.

Fred and his team were excellent. They were very communicative and patient during the process leading up to our roof replacement, they got us on the schedule quickly, and finished the job in one day, which was even faster than they had estimated. They cleaned up after themselves and the roof looks fantastic! In an industry full of scam artists, we felt really good working with Roofwerks.

Roofwerks, Inc. and specifically Shane Donavant were AMAZING to work with from beginning to end. Shane managed our expectations throughout the process and each crew that worked on our home was professional and provided timely, excellent workmanship. We were so impressed with Shane's concern for our well being and his patience as we aligned having our house painted prior to the new gutters being put on right before the holidays.

Thank you again for our beautiful new roof and gutters. We are more than pleased with the finished product and your company! Our neighbors recommended Roofwerks and we will always as well!

Shane the project manager was easy to work with. The roofing crew worked from sun up to sun down and did not take many breaks. They were not intrusive on me nor my family of 5. I cannot comment on the quality of the product until I have had it for 5-10 years, but so far it looks good.

On time, on budget and finished in a day! Everyone from Brigitte in the office to Holly, Fred project manager, Seth & Willy who actually did the work were wonderful! Friendly, courteous, helpful, informative. Refer, refer, refer! Services: Gutter repair, Gutter installation, Roof installation, Roof inspection

Very professional. Kept me informed as the project progressed. Very good value for the quality of the work. Looks phenomenal! Could not be more satisfied Service: Roof installation

We needed to replace our roof so did some online research and read various review sources before selecting Roofwerks. Fred was very professional and an excellent project manager. At the start, he did a really good job setting expectations and starting and completing the project very quickly. He showed up to the job site each day that the work was ongoing and made sure if we had any concerns, they were addressed satisfactorily.

The crew did a good job with clean up. They weren't the cheapest nor the most expensive roofer that we checked out but the quality of workmanship and service was worth the price we paid. We would absolutely use Fred and Roofwerks again.

Truly excellent service, quality work and great value! We are so happy we went with Roofwerks. They helped us understand the entire process from start to finish. Very honest and easy to work with. 10\10 would recommend Service: Roof installation

This is the 3rd time we have needed roofing services (different issues). Each time I have used Roofwerks because each repair was done perfectly. Workers were on time, friendly, professional and neat. They took extra care ensuring all roofing debris including nails was contained and removed. We were especially pleased with our Project Manager, Fred. He kept us informed before, during and after the job. We also felt pricing was very fair.

Fred Medlin is at it again: BEING AWESOME. After replacing our roof and sunlight, we returned to add sky tunnels during a renovation. Fred's service level and RW's quality made it another no-brainer. He's a joy to work with, and we highly recommend Roofwerks.

Roofwerks was competitive in price, professional in their installation and proactive in their communication. Fred was particularly helpful and communicated with me during the entire installation process of both gutters and roof. Fred displayed a customer centric philosophy. Services: Gutter installation, Roof installation

Very pleased with all aspects of our project. Shane Donavart, our project manager, was so good to work with. He was very responsive and kept us informed throughout the project. The work crews where competent and efficient and completed the work in a timely manner. The new roof is beautiful! Services: Roof repair, Roof installation

They did a great job, and were much more professional (and trustworthy) than the door-to-door guys that are always coming through the neighborhood. Our project manager, Fred, was super helpful and was good. about double checking all the details. He also helped us get some (very tricky) egress skylights installed as a second floor fire exit on that side of the house. I'd definitely recommend them.

Roofwerks completed my home last week which included the main house, detached garage and storage shed. Shane Donavant was our project manager and he insured the entire when smooth from start to finish. All appointments, including the roof work itself, was prompt and on time. Not only were shingles replaced but recommendations made to improve the. entire roofing system to include a missing ridge vent, soffit vents, replacing a skylight, and removal of an inefficient attic fan.

The crew was incredible, respecting our property and the surrounding area. Compete cleanup of the entire was great and Shane followed-up to make sure the job was satisfactory. I would highly recommend Roofwerks for your roofing job.

They completed the repair to a leak and did it quickly and left the site clean. Very pleased with the work and would highly recommend them.

Very professional and trustworthy. I will be using them for all my roofing needs from here on out.

Roofwerks is the only roofing company I would do business with. After storm chasers came through our neighborhood and convinced many to use insurance to replace damaged roofs I learned a hard lesson. When X roofing company had completed work we found several problems. Roofwerks inspected and suggested repairs. After repairs were done by X company.

I had Roofwerks back to check again. The gentlemen that came to my house were extremely nice and patient to explain what needed to be done. I paid for their expertise and prices were reasonable. The folks at the office were great to get information reports back in a timely manner. Honest and reliable company. Sherri A

Excellent experience start to finish. Quality work and timelines met. Shane Donovan expertly led the project with integrity and provided great service. 5 stars

The quality of material, the professionalism of the employees including field manager. They keep you in the loop all the time with updates and pictures as the job make progress. At the end the field crew did an excellent job cleaning the entire yard. There was no debris. Thanks Mr. Donovan for keep us informed. You did an excellent job.

The best in town! Shane Donavant was an absolute joy to work with - super responsive and kept me thoroughly updated with photos through the entire process. Jobs like this can be intimidating, but it was an absolutely seamless process from start to finish. I highly recommend reaching out to Roofwerks!

The representative shows up on time, was very professional, and advised us on our needs without any pressure or false claims heard from other firms seeking to chase insurance claims. An ethical company that clearly puts customers first. Would highly recommend.

We highly recommend this local business and specifically Shane Donavant and his team of roofing professionals. Shane was responsive, provided photo updates and checked in at every stage. The team was amazing! They arrived on time, were courteous, prepared, diligent and quite honestly were the hardest working people we have ever had at our home. Our neighbors also commented on their skill, efficiency and work ethic. Shane knew the team well, this was important to us. The quality and care that were delivered surpassed our expectations.

Roofwerks replaced our entire roof. We got quotes from three different local companies and selected Roofwerks. Their reputation and detailed information were on par with the most expensive company, but their price was better. They were very responsive from the outset. Shane had provided an estimate for us a couple of years earlier; so we were comfortable with him from the start.

The estimate gave good detail about what to expect and the crew he provided was excellent. Although he had forecast about a 6 to 8 week wait due to the weather backup, he was able to get an excellent crew for us within two weeks due to a cancellation. The crew was very conscientious with a lot of attention to detail. Shane was onsite frequently to inspect and provide direction.

Any concerns I expressed to him were quickly addressed. Some of the steps they took appeared to provide better technique than the original roofers (whose results lasted 27 years with only a few minor repairs along the way). The result looks very impressive and has survived two rains since with no leakage that we can see. We highly recommend Roofwerks and particularly Shane and the crew he provided us.

Good salesman in Fred, not pushy explains everything clearly, a good listener, easy to get ahold of, competitive pricing I would recommend roofwerks especially Fred to anyone needing a roof.

Called for an roof estimate, Wes came and sounded great, promised a estimate in 24 hours. Five days later hadn't heard a thing. Called and was told they were so sorry, would have Wes give me a call. He called and said there was a problem generating the estimate and they would have it ready later that day. Three days later and no estimate. If they are that unprofessional in even generating an estimate, don't think I could trust them to put a roof on my house.

After getting a couple of estimates, Roofwerks was the company we went with to have our roof replaced. The other company tried to get our insurance company to pay for a new roof but the insurance company declined the claim, saying the amount they would have paid for wind and hail damage would not have met our deductible. Fred was a great guy to work with.

The first day (Friday), the weather wasn't all that cooperative but they still managed to get the back of the house torn off and installed between raindrops. Day two completed the job (on a Saturday) and the dumpster was removed on Monday. Nobody asked me for money until a couple days after the job was completed, and even then it was a request to pay at my convenience.

The bill was discounted for writing a check instead of paying by credit card and I received a credit for the return of excess materials. I have picked up a few nails I have found in the driveway, but hopefully, we do not have any in our tires. The only real issue is the vinyl siding on the back of the house has not yet been snapped back into place over the screened in porch where it was pulled away to install the flashing.

We dealt with Shane, good customer care, job done fast and well, I highly recommend Roofwerks.

Let's face it nobody wants to have to pay for a new roof, but if you own a home long enough you'll have to and that's what happened to us. A couple estimates later we decided to go with Roofwerks and were totally pleased with our experience and their workmanship. We especially liked that Jason gave us three different options. Communication was excellent.

The work was done quickly once weather cooperated. And no money was exchanged until well after work was successfully completed. Discount for paying cash was also appreciated. Definitely recommend!

After having two other companies come out to look at my leaky roof (unsuccessful), I decided to call Roofwerks! The staff in the office were super nice and helpful. The men arrived on time, explained everything to me, and fixed the leak immediately. Pictures were taken so I could see exactly what was going on, which I really appreciated. The price was also reasonable. I wish I would have called them first!

We needed to replace the roof on our ~1650 sq. ft. mid-70s ranch house and got quotes from three different-sized companies. Roofwerks was in the middle, size-wise and price-wise, but their approach, materials, and cost were very similar overall to the larger company we considered. What led us to choose Roofwerks was a sense of a more personal touch. they were friendlier and more responsive than anybody else.

They took the time to talk with us about options and explain the details of the job. They also got to the job quickly and did good work. After the roof was completed, they came back on two separate occasions to address minor unforeseen issues.we definitely felt like our satisfaction was important to them. Nice folks, and a locally-owned business with enough scale to provide what larger companies might in terms of workmanship and warranty. Recommended!

I was very pleased. The price was reasonable, and they were incredibly helpful and fast. When they were done you couldn't tell they had been there except for the beautiful new roof.

A great service from start to finish. Not only was Roofwerks competitive on price but they also came through on quality of installation. Good communication, pleasant interactions. They didnt want payment until the project was finished and I satisfied. The couple of expected and VERY small snags were dealt with quickly and efficiently. Wouldn't hesitate to recommend this company to anyone

Wow, I couldn't be happier with their work. My roof started leaking above my dining room during a particularly long rainy spell last month. Roofwerks came out quickly, diagnosed the problem and got to work right away. They installed a new leak barrier, new flashing, and new shingles over a large portion of my back roof. This was all done very professionally at a fair price. They have earned my respect and future business.

I chose Roofwerks to replace a skylight just over a year ago. I selected them because they were the only company I found that would replace a half-sphere skylight. That was the awesome part about them. When they came out to give the estimate, they also noticed that the boots around the chimney and drain vents were deteriorating and included those in the estimate and work.

They installed the skylight off center in the hole (actually the measurements they took were a off by several inches so that the round part of the skylight is smaller than the round hole for it.) They should have paid attention to the detail of installing it centered on the ceiling hole. On the positive side, I had noticed a leak in the bathroom ceiling on a separate section of the roof.

They found a nail pop there and replaced the shingle without extra charge. I also asked repeatedly for the paperwork on the skylight in case I need to make a warranty claim (and also as a source for round skylights in the future.) Although the customer rep said he's send this to me he never did. Just after the 1 year warranty on their labor expired I noticed a leak around one of the chimney vents.

Because it had been just over a year, I didn't really want them to come back since the labor was out of their (very short!) warranty. The roofer who repaired the leak said that the boot had not been properly nailed in place and sealed so that was the reason for the leak. He fixed it. PROS: Flexible and able to handle unusual requests (found a round skylight). Went outside the scope of work to replace a shingle not involved in the project. CONS: Lack of attention to detail. No follow through. Part of work done improperly.

After receiving bids from 3 local roofing firms, we chose Roofwerks to replace our entire roof and install ridge vents. Their hard-working crew was terrific - started on time, finished on time - and did a great job cleaning up. After they were done, we found a few minor trim items that needed attention and they were taken care of immediately. Great experience!

These guys were awesome fixing leaks that developed after some other roofer did a poor job roofing our newer house. Price was quite reasonable, they were very prompt, showed up on time and cleaned everything up when finished. Highly recommended!

A slow roof leak finally revealed itself with a few dark spots on our upstairs bathroom ceiling. Going into the attic showed the problem right away, bad leak around a roof vent. Walked up on the attic and quickly determined i didn't feel like cutting a whole in my roof and getting the new vent and shingles up correctly. Runs to Yelp and searches 'roof.' 10 very high reviews for roofwerks was enough to prompt me to call. Got a guy over for an estimate in a day. Gary turned out to be a fellow WV native, so of course we talked about football for 15 minutes before getting to the roof.

He quickly came up with a quote, and the guys came out and fixed it. Looks good, inside (in the attic) and out (on the roof.) They walked the roofline looking for other issues and put down any nail-pops they found. I don't do many 5-star reviews. These guys came and saved the day. No one likes the thought of the elements getting into their house and screwing stuff up. Price was very reasonable. $400 and change for two guys to come out and do 90+ minutes labor plus supplies.

I had Roofwerks replace my entire roof from the boards up. They also installed 'blown-in' insulation while to roof was off. (1) The sales manager was always on time and professional (2) The quote was fair (3) They re-scheduled the repair to fir my schedule better (rather last minute) (4) They completed both insurance paperwork and Progress Energy paperwork for the energy rebate. (5) They ran into an issue during the work and called me before moving on. I shouldn't need another roof on this house but if I did I would call them. Ryan