Stairways

We were looking for a set of spiral stairs for our new home. We walked in and instantly received help. Told them what we were looking for and they quickly pointed ted us I the right direction. They even took us outside to the construction yard to show us what we wanted already built for someone. And on top of everything the price was the best we have seen from the many places we went before.

The initial thought was that I had found a great company to source my staircase needed for our project. That lasted about as long as it took to get my deposit. John Adams was my sales guy and after receiving my deposit he stopped communicating on delivery time. I finally had to call the front office and find out if and when my stairs would ship. Once they finally arrived several weeks behind delivery date, they were scratched, missing paint in spots and some spots even showing bare metal and rust.(no damage to packaging) That was not their problem.

And neither was the fact that the handrail was bent incorrectly with the way our stairs turned. So after 3 extra days of bending, sanding, doing metal work and finishing, we were finally ready to re paint and install out stairs. When asked what their plan was to remedy the fact that we had to build and paint stairs that we ordered, we were basically ignored. We would never use them and would recommend no one else use them unless you plan to spend double what their asking price is to finally install a finished set.

Our sales rep, Bob O., really took time and care with our order. It is amazing how well it fit in the small space in our home. The quality of the steel is exceptional. We again are very impressed with the entire process from start to completion.

Spoke with them briefly. They gave me good information on being able to complete my home project. I will consider them in the future for my stair needs.

Mark took time to make sure he delivered what we wanted and sent us a terrific outdoor spiral staircase. It is solid, beautiful and we have received many compliments. Working with Mark was a pleasure.

We recently purchased a spiral staircase from them and installed it in our warehouse. I cannot speak more highly of a company. We dealt with Mason Anderson. Great product, great turn around time, great communication, and great price. I absolutely recommend and will use again.

They were very helpful and answered all the questions we had and the ones we didn't know to ask.