Arizona Repair Masons

Our parents had a home built in Rio Rico Arizona and the builder did spotty foundation work. Years later the walls and floors were cracking. Of course the builder was no where to be found. So much for the warranty. We hired AZ foundation to assess the damage. Brian Guthrie went in and gave an honest assessment of repairs. We were of course shocked to see how the builder got away with such spotty work in the first place. AZ foundation was straight forward and honest.

They proceeded to do clean quality repairs. They detailed the work that was needed and showed us were the lack of footings caused the damaged. All could have been prevented by a quality build. We would definetly recommend AZ foundation to anyone needing home repairs.

This company performed foundation repair work on my residence in 2014 and again in 2021. The work done has largely failed and foundation problems persist. They were paid $50,000 in 2014 and $50,000 in 2021. Prior to purchasing the home, I spoke with Victor Rivera, at the company and asked if all the necessary work had been done and should I expect additional problems.

He assured me that everything was competed and that I should expect no further problems. The work came with a warranty and I was assured the house was "rock solid". Within a couple of months of purchase I requested a meeting with the company and Victor came out and reviewed a report indicating that the foundation was stable. He just wanted to sell me $31000 of poly for the floor.

We were noting issues under the floor and separation of the counter top and wall. He told me these were not serious problems. The problems have continued and have gotten much worse. I have asked for records of all the work done and only yesterday received them the 2021 records after a month. I still do not have the 2014 records. It took 2 months of phone calls to the company before I met with a representative, Cam Altree, the only employee with integrity.

He listened and took my concerns seriously. He checked back to see if I was satisfied and when I told him that I was not, he kept trying to help. Tom Cox is the guy that was assigned to my concerns. He takes days to answer texts and is impossible to get on the phone. He has confused me with other clients and even thinks I am Someone named Terry (I am Barbara).

He tells me that info will be coming in a few days.but it does not. Cam got me the records for the 2021 work.again the guy with integrity. We paid $490,000 for this house and never would have bought it if we had known that the Arizona Foundation Solutions Warranty is a Sham. Does Bob Brown even exist? I don't know, I asked to have him call and nothing yet. They obviously do not care about past customers, unless they think they can get more money. I would not give this unscrupulous company another nickle.

After a delay of a week due to an unforeseen work-related injury on a previously scheduled crew, the new crew foreman, Joey, was a most affable man who was very enthusiastic about performing the work. What a gem of a guy! The project took longer than expected because of a most uncommon rain storm in the Valley that lasted an entire day. Joey and his crew were back at the task early the next day. We can't thank Arizona Foundation Solutions enough for the wonderful work they did to stabilize our home's foundation. Joey and his team were simply outstanding!

Over all the business used quality materials and all the labor workers were extremely kind, knowledgeable, and flexible. However, I am extremely disappointed in the salesman and administration. No one updated me on the schedule except the date. I have no idea the time of arrival except for 30 minutes notice (luckily I work from home so it's not an issue) but a plan would have been appreciated.

Also I was never told me about other workers that would need to come before to prep for the work needed. Again I work from home so it's not a huge deal but I had to reschedule a couple of times because of this lack of information. Lastly, there was no update of how, where, or when I needed to pay or even what my remainder balance. As a business owner that supplies superior customer service I suggest they update their process to include basic schedules, payment and expectations of the process to the clients in email and phone calls. This will help your customers be prepared and leave better reviews.

This company is a standout - they return phone calls, they are responsive, they show up on time, give honest quotes and they do great work. We had severe issues with heaving and subsidence and their topological mapping system helped us see the issues vividly and allowed them to build a detailed remediation plan that was easy to understand. I also appreciated the forthright cost explanation as well, there was no attempt to sugar coat the facts, they told me what I needed and how much it would cost - simple. Also every associate I interacted with from sales to on-site crew to phone advocates were courteous, relaxed and friendly.

Do not, do not use this company. They are negligent, unprofessional, and unethical. They came to my home in October to repair the foundation in a few areas. While they were working, the servicemen cut the irrigation timer line. The outer coating is gray, but the inner wires all have brightly colored plastic coatings. It is very easy to see the damaged line.

The techs covered up the damaged area, didn't say a word to me, and left. Later that day when I turned the sprinkler system back on, nothing happened. After looking around I realized that they had likely caused damage. I called the company and explained what was happening. My salesman Bryan emailed the next day and said that they were aware of the problem and that I would be taken care of.

The winter lawn was only a couple of weeks old and would not survive without the sprinkler system being repair. I was able to get a tech out who very quickly found and fixed the problem. The next week, no one called or followed up. When I called and repeated the story, there was no indication that things were being taken care of. I spoke with my salesman Bryan and expressed my frustration.

A bit more time passed and then I was contacted by Tom, the Operations Manager. He told me that he would be taking care of me from now on. After some back and forth (and more waiting), Tome told me that he was authorized to give me $100 for my trouble. By now I am angry. I have been given the run around and offered about half of the $193 repair bill.

Not to mention that I had to get the lawn reseeded and spend several weeks running the sprinkler many times a day because of the interruption. I told Tom that I expected Arizona Foundation Solutions to stand behind their work and take responsibility for the damage that their servicemen had caused and covered up. That is outright negligence. That is the last I heard from anyone at Arizona Foundation Solutions.

I have filed an ROC complaint and might someday receive the money that this company owes me. I hope that you will pick a different vendor for your foundation needs and save yourself the aggravation.

We had our house evaluated for settling. Arizona Foundation Solutions were excellent to work with. They educated us on the types of foundation issues, the process for finding out if we had issues then they had a plan in case we did need repairs. We were fortunate enough to not need to pursue any correctional measures at this time, but now we have a base line and can have them come back in a few years to see if the house has settled or moved any further and then go from there. I would highly recommend calling Arizona Foundation Solutions if you think you have any problems with your foundation.

AZ Foundation Solutions has performed foundation stabilization and poly lift and leveling on the foundation and floor of my house. The work was performed professionally and the crew was knowledgeable in the application of their trade. The sales department was knowledgeable with the process and always responsive when I had questions concerning the job. Overall a good experience.

Brian Guthrie was very responsive to my every call, text, and email. He guided me through the months long process from A to Z. The install team was equally impressive, courteous, and thorough. I highly recommend Arizona Foundation Solutions. Service: Foundations

I hoped to resolve my issue with the company directly but their lack of responsiveness makes me think they are not going to refund my deposit. I originally signed up for a study of my home and paid a $245 deposit. I had a change of heart a week before the study and discovered their stringent cancellation policy. I cancelled for multiple reasons including that the salesman scheduled it at a time that didn't work for my family. BEWARE OF THEIR CANCELLATION POLICY.

If you don't cancel within 48 hours of scheduling you forfeit the deposit. It's super fine print and wasn't communicated with me at the time of the sale. I discovered it on my own when I went to cancel. I wouldn't have agreed to the work if I knew this policy was in the contract. I asked the salesman to see if they could reallocate the resources and return my money.

No effort was made to reallocate the resources or cancel the study. After multiple emails and calls back and forth, days before the scheduled service, the technician still called me the day before to introduce themselves. I picked this company because of their mention of Bob's relationship with scouting in their marketing material. I'm an Eagle Scout and my respect for and relationship to scouting is strong.

My experience with Arizona Foundation Solutions does not reflect the values I learned in scouting. The scout law includes 12 points that a scout should try to live up to included being Trustworthy, Courteous, and Helpful. In my experience, this company is: Not trustworthy- No mention of that cancellation policy felt sneaky and slimy salesman. Not Courteous - Won't return emails, calls, or complaints Not Helpful- Wouldn't work with me to reallocate the resources days before the scheduled service and refund my deposit.

I highly recommend Bryan at AZ Foundation Solutions! He was very prompt, professional, knowledgeable and extremely informative on the post tension slab & dynamics of the home that I needed inspected for one of my clients. We needed a true professional opinion & Bryan fell nothing short of exactly that. I highly recommend Bryan "Wooly" Wooldridge for structural and foundation needs!

I had worked with Arizona Foundation Solutions before. They had installed a moisture removal system as a heaving remediation solution. During my renovations, I noticed a crack in the foundation that was a little more than 1/16 of an inch wide. I felt comfortable fixing it myself. However, I wanted it done professionally and have it backed by a transferable warranty. Therefore, I decided to go the with Arizona Foundation Solutions.

The person handling the actual repair was Tom Linear. I was very impressed by his commitment to doing the job right even before the start of the job. The original bid was different from the work that was actually needed since I had just completed removing tile to reveal the extent of the damage. I shared this change with Tom. He assured me that all would be handled.

He also warned me about the limitations of the repair. Part of the crack was in close proximity to the wall. Due to this and the need for even more, possibly unnecessary work, this part of the crack would not be stitched. However, the work would still fall under the warranty. I was blown away by his skill, knowledge, patience, and willingness to not only listen to my concerns and answer questions but actually teach me me the techniques so I would feel comfortable doing it myself in the future if needed. Tom is an excellent teacher.

As mentioned previously, the scope of the project was changed. He performed extra work that was not in the original contract and would not fall under the warranty, and was done without expectation of extra charge. I cannot say enough positive things about Tom. He is passionate about his work and is willing and able to share it with others. As a result of his visit, I not only have confidence in the repair that was done, but I also have confidence in myself to be able to apply similar fixes in future. Tom, thank you so much!

This company is reputable and professional. Their process is top notch and complicated. We had foundation issues on a slab foundation. Their engineers extensively evaluated the problem and planned a solution which involved many moving parts. Delays were experienced through the permitting process due to backlogs in the County. Because this was a complicated engineering process high level review from the County was required.

There were several crews involved at different stages of the process. We were impressed with the work ethic of every crew member. When completed you would not have known any ground was disturbed and the composite stitch was exemplary. Highly recommend this company. Worth the wait and the cost.

It's easy to write a quick, positive review right after the crew cleans up and leaves. I'm writing this over a year later. The foundation work was done in April 2020, where nine piers were installed in 3 days, along with some poly gap filler. Over a year later, the foundation is ROCK SOLID with no movement at all. In addition, Andrew at AFS has been available for calls with a prospective buyer for my house, discussing the initial survey report, the work done, and the warranty that comes with it.

That reassurance helped seal the deal and I'm on my way to close in about a week! Thank you, Arizona Foundation Solutions, for great work and standing behind your products and services!