TROY GRANITE

I would have given them a higher rating as I was initially pleased with the install but a couple of years later the bond between the joined pieces of granite have separated.

Just bad. silicone used has already turned yellow. since the counter tops are white, it looks terrible. They had to come out several times to fix the caulk and were very unpleasant in the process. the guy that came out got loud and said it wasnt the caulk, it was because it was rusty!? wasnt aware that quartz could rust. one corner isnt rounded. sink is mounted crooked and backward (disposal on the wrong side) and they undermounted it when i wanted, and purchased a drop in sink. maybe because it was a sub contract, but its just really really bad

Pam Zeigler made a very new and uncertain experience one where we felt comfortable and valued. She patiently worked with us through each step of the process and graciously fielded way too many questions from us. She treated us with respect and, when there was a small, minor glitch, made sure it was handled promptly and properly. From the granite work to the tile work, everything was amazing. Top notch in every aspect. Would highly recommend!

I worked with Troy Granite on a kitchen remodeling job I just finished up. I emailed Troy, as well as a few other suppliers, to get quotes for my customer. Pam at Troy was by far the most responsive and helpful of them all. She replied quickly with a quote based on my plans and followed up with me periodically about having my customer go to the showroom to make final color and edge choices.

I set up a template date but was running a few days behind and she was easy to work with on bumping it out a few days. The template was done on a Thursday and by Monday, the guys were there to install the top! The installation went perfect and the guys did great work and we're professional. I will definitely use Troy for my next granite top and will recommend them other customers and friends.

Jim was great to work with along with his team! The quality of their work was pristine. The exacution from the day of measurements to install was less than a week! They were very professional and clean. Jim stopped back a couple times the day of install to ensure everything was going smoothly. I'm super happy with my new granite countertops and have referred them to many-Troy Granite surely won't disappoint!

Troy Granite did a great job with the granite installation for my bath vanity & Pantry cabinets with sink. The Blue Pearl granite looks beautiful in both locations and the plumbing reconnect in the bath was expertly done. The selection of stone at Troy made it very difficult to decide on both material and color. On a further note, Pam Zeigler was a really big help and we will certainly see her again when we get our kitchen remodeled.

I absolutely love my counter tops! They are beautiful. I also appreciated the experience and the support in determining the slab of stone or the kind of stone we chose. My husband and I were pretty frustrated with previous and encounters at other places that sold granite marble and quartzite. So we decided to come to Troy Granite at the advice of a friend that had dealt with them before and was very pleased with their service. Pam Ziegler was very instrumental in making our decision to purchase from Troy Granite.

She was very knowledgeable of the products, willing to work with us regarding our budget, and more than willing to answer all of our questions. Our countertops are absolutely gorgeous! I would recommend anyone go to Troy Granite and ask for Pam's Zeigler, and allow her to work her magic in getting you exactly what you envision and are wanting! Pam Zeigler did that in a very professional i and timely manner with respect to our age, our culture, and our personal taste! Thank you again Troy granite for adding value to our home and making my experience worth the time and effort.

We got granite kitchen counters from Troy. From start to finish, working with Pam Ziegler, we had a great experience. When we went in initially, Pam explained everything thoroughly and answered all our questions. She's very knowledgeable and has been in this industry for more than 20 years. The guys who installed were very nice as well. After having a slight issue afterwards, I contacted Pam, and the issue was resolved immediately. She was more than happy to help and had the installers come out the same day to fix the problem. I would definitely recommend using Troy and having Pam be your contact.

Troy Granite was so reasonably priced! Gorgeous options! The install was really quick and they were super friendly! Definitely recommend Troy Granite

Troy Granite was great to work with! I was working with Fatih Bozkurt. He was easy to talk to and communicated well while in person and through follow-up emails. The selection was great and the turn around time from selection to install was fast. The whole process was smooth and faster than I expected after talking with other companies in the area.

The installers were excellent, were careful of my home, and did a fantastic job! They were on-time and worked efficiently. Very pleased all around! I highly recommend Troy Granite.

My wife and I went on a Monday, was greeted by a sales woman, from the get go she had an attitude, like we were bothering her, as time went on she did become friendlier, decided she was just having a bad day, a week later my wife and I went back, sales lady was at lunch, we went back and looked at the granite again, waited for her to come back from lunch, when she came back we gave her a few moments to settle in, I went up to her to say hi and tell her we were ready to buy, she was the most rudest sales person that I met, my wife and I came very close to walking out, once again she came back around and became nice again, but I was really shocked to be spoken to in such a way.after the purchase I called her to change the sink size and a gentleman answered the phone, I asked to speak to my sales rep, and received the third degree as to why I was calling her before they transferred my call to her. Once connected she was pretty nice. I've dealt with this company once before for my other house and had a great relationship with them, this time not so much.

Troy Granite + Pam were WONDERFUL to work with. We completed our new home this December and had a LOT of challenges with our build, I can say w deep appreciation TG was the easiest vendor we had and they were so flexible in trying to meet our needs and stay within our budget. I would recommend them to anyone and we will keep them in mind for future projects! (Can you say finished basement wet bar? :)

Troy Granite did an amazing job replacing our kitchen counters and backsplash. I've never had granite or tile before and Pam was so helpful in explaining everything, helping us find the perfect piece of granite within our budget, and answering all of our questions. From the man who measured to the installers, everyone was professional and did a superb job. I was especially impressed with the man who installed the backsplash. His commitment to detail and quality was impressive. I highly recommend this company.

This has been the worst service ever. I took them the exact measurements to get my work done. They came out measured and said my measurements weren't put into the system correctly and wanted to charge me and extra 360.00. They said they see were I brought everything I needed when I came in but for some reason it wasn't out in the system.

I tild them we can split it and after 10mins of me yelling the manager agreed. Next I had to pay an extra 168.00 to raise my cabinets. Once the counter tops were installed they said they didn't have to raise them. It has taking me 2 weeks to get that money back. Know because this is my summer home and I just went there. I've noticed that my counter tops aren't sealed.

I have called for 3 days trying to speak with Jim the manager and he won't get on the phone. Finally he told one of the representatives to tell me that he said I would have to pay 75.00 for them to come back out. Unacceptable I will not pay you to fix you mistakes. After telling them and telling them I'm going to call my lawyer. They then said they would be out to my home at no charge.

Please DON'T use this company. WORSE EXPERIENCE EVER. So many better companies to use. Had I got quotes from 3 of them but went with the cheapest one. I guess yoy really get what you pay for. Lesson learned.

Big Thank you to Faruk, sales and Ilhan, installer for helping us out with our Granite counters. We are very pleased with the job and looks fantastic! Beautiful selections and professional staff. Will definitely recommend.

Ilhan did an excellent job insalling my new kitchen countertops! He was experienced, professional and offered insight what would work best in my kitchen. Everyone at Troy Granite was very helpful and courteous even when i wanted to change some details. I am extremely happy with my new kitchen! Thank you very much! I highly recommend them!

We worked with Jessi Hunt and had an amazing experience. She was professional and friendly. We had Troy do the granite in our kitchen, ledger stone on the fireplace and granite on the top of the fireplace. There was a small issue with the ledger stone but as soon as I let Jessi know their installer came back and rectified the problem. We are now in the process of picking out backsplash tile. We absolutely recommend Troy Granite! Thank you so much, Jessi, for this great experience.

Our experience with Troy Granite was a good one. Our sales woman Valerie was very nice, helpful & knowledgeable. She answered many questions in person & over email. She never lost patience with our many questions. All in all we had a pleasant experience purchasing our first Quartz countertop from Troy Granite. Their staff were always friendly, patient & accommodating. We are very pleased with our countertop. The installers also did a great job! Lisa Appleyard

Troy Granite has exceptional service. I am in love with my kitchen remodel. The installers were quick and efficient but clean and courteous. The tile installer was great and everything about my experience exceeded my expectations. Love my new quartzite countertop!

I, too, wish I read their reviews. I was so disappointed when they came to install. I had already hired someone to undo plumbing and remove old countertops. They arrived and said I had to pay several hundred dollars more for them to level it or they would not do it that day. They had me because I had no countertops or running water. They never mentioned this in estimate, or at all during the sales process.

My cabinet guy said they were level. Very shady practice and when I contacted them, they were not at all willing to work with me on additional surprise costs after I spent thousands with them. I hope they learn to have more integrity. Additionally, the only granite I have ever seen installed where they say a large gap is acceptable between counter and wall. Installer argued in home that a gap was okay.

It was a miscut and then they want to quote guidelines. Terrible experience. Use caution as there are many other granite companies out there. I am using another company for my backsplash and bathrooms.

Initially the ate nice and helpful but do not have the customer service to stand behind their product. When it comes to repair, they totally are the least helpful and cant be bothered. I have a damaged area due to a chemical and called them to see if they can make it less visible. They aren't even willing to try. They basically told me to try and find someone else. The installation was done wrong also. They used furniture braces to hold my sink up and my sink fell within 10 months.

I wish I had paid attention to the reviews for this company. The customer service is horrible once you've signed a contract with them. They didn't inform me that part of my back splash was broken until the day they came to install the counter top. After having to go out of my way to schedule another day for them to come install the rest of the back splash, they wouldn't provide me with an estimated time until the day before. On the day of, the install calls me and says he at my house almost 5 hours before he is supposed to be there.

I'm seriously surprised by all the bad reviews of Troy Granite, I have been nothing but pleased with my experience with them. I shopped around at about 6 different granite places and it was between them and another one and then I had a friend say he uses Troy for his rehab projects and was happy. So went with them. Prices were great, selection was great and communication was great.

The install was super easy and went smoothly and the installers were incredibly nice. I wouldn't hesitate to use them again. For reference, I redid my kitchen and purchased a leathered steel grey granite for perimeter and a carrera quartz for island and I love them! Also, I did not have them do any demo or supply the sink or faucet.

The other reviews are accurate. Initially they are very nice and helpful but as soon as something goes wrong - and it will - you're beat. They won't call you back, they won't return your emails, nothing. This is a terrible business. They chipped my new $1800 farm house sink, they said they would be out to fix it, they actually did show up but it was unannounced and they did a subpar job.

It appears that they used white out to hide the chip but it now looks worse than it did before they "fixed it". The installation crew left their straight razors, trash and debris everywhere. They trimmed the slab in my garage and left the dust. They dripped silicone all over my cabinets and smeared epoxy on the face of my cabinets. I am still in awe that they won't return my calls or email me back. Buyer beware! This is a sketchy company.

John Diktas helped us and did a fabulous job. Timing, product and cost. All went as planned and they even found me a quartz product that they didn't carry, and it's beautiful. The job was professional and accurately done. Thank you, J.T.

Troy Granite was awesome from the first time we went into the showroom, till when our countertops were installed. Jaime was by far the easiest to work with and really knew how to design our small kitchen to make it feel larger and have a great use of space. For the price, I can not complain one bit. Would recommend checking them out.

BUYER BEWARE! This company is the worst. Their entire staff from the managers, salespeople and receptionist lack integrity. Once they have your money you're on your own. If your installation goes well you'll think they are the best thing since sliced bread. If it goes wrong you're on your own. I was a repeat customer. My first purchase and installation went well.

My second installation was a nightmare. Unbeknownst to me upon taking out my old countertop and disconnecting the plumbing they ripped my pipe out from the main drain leading out of the house. It was brought to my attention by my plumber when he attempted to reconnect the fixtures under the sink. I called to complain my salesperson said he'd talk to his manager and they would take care of things.

They never did. I called back on a few occasions to follow up with no resolve. I took them to court w/o an attorney and lost my case. The judge did admonish them for making no attempts to either right the wrong or meet me half way with the additional cost of repairs. I also have a blatant defect in the granite which they chose not to address. Overall I've spent $4,000 of my hard earned money with them.

Again if all goes well you're fine, if you run into any glitches you're on your own. They tie you up when you sign the papers at the end of the installation which states you were happy with the installation and service. Buyer beware!

Troy Granite in Newark Delawae recently fabricated and installed granite counter tops in our master bathroom. The entire process was flawless. Our sales representative, John Ditkes, was knowledgeable and curteous, and he kept in touch with us throughout the process. The installers were experts whose experience and ability enabled them to complete our install without a hitch. To bad more businesses don't operate as well a Troy Granite.

Did a lot of research before I chose Troy Granite as the place to get my granite countertops. Their selection of slabs was extensive and Valerie helped me and my wife pick out something very unusual that we could not find any other place. They were very timely in there installation which was top-notch. Their technicians knew exactly what to do and did it quickly to my satisfaction. Valerie also kept in touch during the whole process to make sure we were happy with what we chose. As a whole we're very happy dealing with Troy granite and all their staff and we'll go back to them when we need more work done. Mike

A great experience. We can't figure out what the negative reviewers are talking about. The customer service was great; helpful, but not pushy. The craftsmanship was first rate and the installers were very professional and courteous. On top of that, the price was competitive. We highly recommend Troy Granite.