Arrow Tile distributes to retailers, contractors, architects and designers throughout New England and the US. Retail clients, visit our Northampton, MA, store. We specialize in floor and wall tile and fine tile. We stock a huge range of natural stone including marble, imported and residential slate, stone, sculptured metal and more. Our inventory of glass tile and block is growing daily.
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Reviews (1)
Edo M.
Aug 07, 2012
We did a kitchen backsplash with some lovely hand-painted ceramic tiles acquired at Arrow Tile, the tiles themselves made in not-so-far-away Maine. The staff seemed helpful and communicative as we placed a special order for the tiles, but when we received them the experience soured very quickly. Without going in to too much detail, the bullnose tiles that we ordered for one edge of the kitchen were all painted with a top-down brush stroke, restricting the intended use of the tiles to only one possible application: top-down brush strokes across the whole kitchen (the other two choices being 'mixed' and 'left-right').
Of the three options, we thought this would look the worst and were disgruntled that the staff at Arrow Tile hadn't given us a 'left-right' or 'mixed' option for the bullnose tiles, or at the very least warned us that we would only be able to use them in one orientation. We asked them to replace the bullnose tiles for us. They refused, adamantly, telling us to order new ones and chalk it up as a loss.
So to sum it up: The selection here is wonderful and you won't find these tiles at your local box store. But the staff lacks expertise on their product, refuses to acknowledge their own mistakes, and did not properly explain what we would be receiving when we placed a special order.
Of the three options, we thought this would look the worst and were disgruntled that the staff at Arrow Tile hadn't given us a 'left-right' or 'mixed' option for the bullnose tiles, or at the very least warned us that we would only be able to use them in one orientation. We asked them to replace the bullnose tiles for us. They refused, adamantly, telling us to order new ones and chalk it up as a loss.
So to sum it up: The selection here is wonderful and you won't find these tiles at your local box store. But the staff lacks expertise on their product, refuses to acknowledge their own mistakes, and did not properly explain what we would be receiving when we placed a special order.
