Building Center Of Essex

Every business would prosper if they had more Barbara's! I enjoy shopping the Building Center of Gloucester, especially their gift shop! Everyone is friendly and always helpful. During the Christmas season I was looking for a tree for my office and much to my delight I found exactly what I wanted for both my office and home deck! These trees were amazing.my dilemma was how would I get them to my office and home deck?

I was instructed to go inside and met Barbara in Contractor Sales. Wow, Barbara was wonderful - so pleasant, knowledgeable, helpful and I really enjoyed our conversation. She assisted me with my delivery.and my husband was eternally grateful! So this week when I was needing soil and mulch, my choice was EZ and I drove right to the Building Center of Gloucester where Barbara helped arrange my deliveries again! Barbara and the Building Center, thanks so much for all your help - truly appreciated and it makes you feel great when you are welcome!

The team in contractor sales at the building center Gloucester is five stars. I as a contractor need certain things on time and they deliver every time with great help by phone and in person, highly recommend them to homeowners and contractors alike. Barbara, Ken, Scott thank you for all your help and professionalism.

Mike Davis goes the extra mile- SUPER STAR CUSTOMER SERIVCE! Not only did he take the time to explain how to patch a hole in my wall, he also took the time to pick out the materials so that I didn't spend a fortune. He gave me tips on what to do and how to avoid cracking the dry wall. He even was going to let me borrow a tool to finish the job because I lived close enough to return it. The man has a great personality and super helpful! The Building Center is lucky to have him on as the Manager of the lumber yard.

Great small town hardware store with friendly, helpful service. Gift shop is terrific, too; locals shop here!

BUYER BEWARE! We had the absolute worst experience with this company. Do NOT purchase any products or materials from them. We are now stuck with damaged and poorly manufactured cabinets and no resolution. They do not stand behind their products or support their customers. The treatment we've received from the owners has been disgraceful. We've wasted so much time and money because of this company. STAY AWAY!

I have had enough of hearing Ron's name in reference to my friends kitchen remodel! The service provided by this company diminished drastically once the invoice was paid. My friend received the incorrect doors, damaged cabinets and some that came in the incorrect color. The replacement pieces came damaged and sized incorrectly as well. Ron's resolution for this was to send a painter out to try to repair some of the damage leaving brand new expensive cabinets with color differences!

In the end, after a year of dealing with this my friend has been offered a refund of less than 20% of what she paid. DO NOT give this company your money unless you want factory second cabinets.

I have a complaint that you guys can;t seem to figure out what your hours are. Right now, the website says "open" and lists weekday hours as closing at 5:00. So I take a 20 minute trip and I get there at 4:30 and they are closing the gate and refuse to serve me. If you are closing at 4:30 - say so! This has happened several times now. Is it that hard to set hours online that are real?

ABSOLUTELY HORRIBLE! WARNING Do not buy anything here. They oversell and use deceptive practices and they do not stand behind their products. Replacement cabinets came in the same or worse condition. Damaged cabinets, separating paint, dents, peeling paint. Stay as far away from The Building Center as possible.

I want to like this store but they're always closed! They should put in the work and open up normal hours like Home Depot. People want to do projects when they get out of work. Today's world is competitive - put in the hours guys!

CONSUMER BEWARE of this company! They do not care about the customer satisfaction or quality control. Do not buy cabinets from Building Center of Gloucester, they will oversell you on quality and deliver a mess. They will waste you time and your money. Atrocious.

We called for a replacement screen door for 2 sliders. Someone came out, measured etc. and said the would get back to us. After a month and a half, we called again only to be told they needed to come back out to measure again. They never showed up so we called back just to make sure they had not forgotten about us. NO call back. We tried the Essex location, and they also promised to call us to schedule about a month ago, and we have yet to hear back. I was told these guys were these best, but they are far from it :

Great customer service. Ken went out of his way to help me figure out a small but pretty complicated project. Thank you!

Is it a little pricey? Maybe, but just a little, but lets face it, what small hardware store isn't. Superconvenient, easy parking, drive in lumber yard is awesome. Their lumber is high quality, not the big box store junk. Im usually asked if I need any help when I'm in the store, and free popcorn. Love the place.

I am a big believer in supporting local businesses here on Cape Ann - this week BC ended up supporting me back even more - exceeding my expectations at a time when personal and community support are so valued. Shout out to the Hardware Department team! Thank you for getting my sister & I set up with new gas grills over a hectic holiday weekend with limited manpower. Great teamwork, knowledge and follow up lead by Brian, with support from Mark and a surprise delivery from Mike: Forget Home Depot, call or go to BC first. Stay Local!

A great place to purchase all your tools, materials, lumber etc. They staff are very friendly and eager to assist you with anything you need. Upon opening it's doors in 1903 it has built a reputation like none other and still going strong. There's more than enough parking and a respectable lumberyard. With just about anything you could need, then some.

This place is vastly overpriced and has barely any selection but the free popcorn tastes okay. I went there for a small spotlight bulb and it was $11.00. Then, no employees seemed to know if it was dimmable. Finally a manager knew the answer, after 2 people came up clueless. If you've got such a paucity of product one would think you'd at least be knowledgeable about what you have in the store. I guess that's what happens when you are the only game in town.

Good alternative to Home Depot for 95% of my needs. Fair prices, plenty of parking, enough staff who know the products. There's a door/window showroom if that's what you're interested in.

Shout out to Joe in the paint area! He makes my day every time, and always goes the extra mile for a customer!

I've always enjoyed shopping here, good, knowledgeable staff, but recently found out they no longer offer free delivery, not even in town! This was definitely a perk which I greatly appreciated. Was even more disappointed that it cost $25! Outrageous.

Wanted to buy a garden hose at the Essex store. Hoses are out on the porch, none with prices. I went in and asked the young man behind the counter what the prices are on the 3 hoses they have outside. He tells me to go get them and bring them in so he can tell me the price. I turned around and walked out. Ace hardware and even Home Depot have smarter and friendlier assistants. I used to think it was good to use local businesses but it's not worth it after that disappointing encounter.

Pricey, but good customer service their lumber area is good and i've always found the check-out staff to be friendly and efficient but yes, they need a new front-end system for sure. they have free popcorn. whenever i'm wandering around looking lost i've always been asked if i need help finding something. on the island there are few choices for hardware so this fills the bill in a pinch.

I don't know why I still go here. The workers ignore you as you wander around, never asking if you need help--at least the men do that as they lounge around the popcorn maker chatting. And would management please fix the freaking check out machines that do not take a signature. Even the cashiers say they've told management abut the problem and they do nothing. I'll go to the Rockport Tru Value where they are far more helpful.

The service needs improvement, but the items are usually there and not too pricey. GREAT parking

I like the hardware and lumber specialists at BC. They know what they are talking about + they are helpful. When you get to the counter (and especially during the summer) you get these teens, or young college girls with crappy attitudes working the cash register. No people skills and prissy. Done with these guys 2013. Have always tried to support local businesses, but when they changes management, dumped loyal workers and don't answer customer requests for clarity - it's a clear sign to bugger off. Will be shopping at ACE/ Home Depot, or Lowes where they don't penny-ante stuff like the return of defective products.

Great service and selection for a medium sized store! The employees have always been really helpful and they have had everything I need (thus far-- but I am no handy man). The prices are fair to high. They even cut your wood for you if you want! But don't expect it to be too precise, they tend to be off a bit - but if its for something that doesn't matter too much (for instance for me, I was cutting stakes for a raised garden bed) it definitely saves the time and energy of doing it yourself!

I go to the Building Center out of desperation if I am in the middle of a project, can't find what I need at Ace Hardware in Rockport and don't want to take the time to drive off Cape Ann. I am invariably disappointed. The employees are the most unhelpful lot I have ever seen, unwilling to walk down the aisle to help you find anything and their most common answer is "I don't know" or "the person who would know is out at lunch" (regardless of time of day).

If you know exactly what you need, you might find it. If you have any questions about how to use it, need help deciding between various options or would like information on what's the best thing to use to fix a problem - go somewhere else.