Clapper's Building Materials

This review has been a long time coming. We live on the Cape so, I can assure you. we pass by a dozen other equipment companies on the way to R&C. A year ago we bought a Dingo, attachments and 2 trailers from them. Not only was the salesman Mike D. a great guy with awesome prices, they also delivered it free of charge! Fast forward 6 months, I get a call from Justin in service telling me that there is a recall and that they are going to take care of it for me under warranty.

Not only that but, they actually gave me a loaner while mine was in the shop! Just last week, they performed a yearly maintenance and a ton of warranty work for me. Justin was 100% awesome with his communication and was careful to manage my expectations in a reasonable and fair manner. Again, they dropped off and picked up and supplied a loaner for the warranty work.

This time they charged a minor delivery fee which was totally fair. I'm not kidding when I say that I feel like a customer at a Lexus dealership. They really value their customers and it shows!

If you need any landscaping equipment richey and clapper is a great choice. They have a thought out inventory from choice residential equipment, too every top commercial brand. They don't sell cheaply made anything. In addition to what they offer for sale, all of the staff are all very helpful and present. I needed a mower and they helped me with my selection and showed me everything I needed to do to maintain and properly use the mower. They are a great buisness all around and also offer far more than just equipment sales.

The best from chainsaws to mowers. Have worked my Stihl MS 291 like a saw 2x the size and it is problem free to this day. One routine maintenance in 4 years. Amazing people, terrific products and service.

Don't buy anything from here. They sell faulty equipment and don't back it up. Bought a brand new 291tc that failed in production in the first hour of performance. The tech had over tightened the bolt on the chain tensioner therefore leaving it stripped. Failed in the middle of production. The owner nobody had anything to say nothing reimbursed my money not even an apology. Been doing business here for 3 year's at least. Never again. If you're climber go somewhere else.

There's no place like home. I am a technician at Richey and Clapper. I love my job! This is probably the busiest season I have experienced since starting my employment almost fifteen years ago. I strive to make everyone happy. Not so easy. And I can't. But I will always try.

This place is great. As a commercial operator they have a decent stock and the Stihl and Husky items required to do my work. If they don't have it, they will order it quickly. My only gripe is partially my fault, partially theirs. I purchased a half dozen rakes as part of a larger order, and was billed for seven. I should of noticed it as they were loading.

Just ordered some parts.no issues at all. very pleasant and professional.also needed some tech support on a Z3.parts person connected me with another individual that ultimately solved my electrical problems. Great staff! Never any problems!

I recently had my snowblower serviced at Richey & Clapper, I had a great experience with everyone I encountered including Bill the service manager. Bill was very knowledgeable and scheduled a pick up and drop off delivery service with my repair. This service was very convenient, otherwise I would have no way of getting the snowblower to the shop and back.

The price for the new carburetor repair and tune up was more than fair and the snowblower has never ran this good! I would recommend Richey and Clapper for all your outdoor power equipment needs.

Owner Mike has zero class and a chip on his shoulder evidently. had a few simple questions about a machine & quickly realized what i was dealing with (hes that guy). so went up to a lawn supplier in Nashua N.H. and saved 1k on the same machine there. so it worked out good in the end

Richey & Clapper came highly recommended to us from a friend whom buys all his professional equipment there for his landscaping business. I purchased my Ariens Professional Series (421 CC Engine) snowblower from them back in October 2013 and the salesmen was great and answered all my questions in detail and saved me money from buying extra attachments which I didn't need and wouldn't add value to the machine I bought.

I left their company feeling satisfied with my purchase and a good feeling of doing business with Richey & Clapper as they delivered the snowblower to my house later that day without charging me. In February there was a snow storm and I had noticed that the snowblower gears weren't working correctly and the machine was not travelling as it should as its only been used 3 times since we purchased it new.

I called Richey & Clapper and spoke with a man named Bill in the service department whom was very helpful and attentive to my issue. I am very impressed with the professionalism and dedication this company has cause I called Richey & Clapper @ 9AM and spoke with Bill about my problem they had my snowblower picked up at my house, examined and fixed the defective issue, and had the snowblowed back in my garage in under 2-hours with no charge.

I am extremely happy with Richey & Clapper and will definitely be future business with them when it comes time to buy more equipment as they stand behind the products they sell and service. I highly recommend them to anyone interested in the products they sell and service.