A Cozy Fireplace

You talk directly with the owners when you call in and the knowledge they pass on, even over the phone without any purchases, was incredible! Educated me on how my gas fireplace works and answered every question that I had. THANK YOU!

Called today to shop for 2 new fireplaces they answered the phone and made it very clear they were too busy for my business and couldn't talk now I didn't even get a chance to say why I was calling. Why did they even answer the phone? Oh well!

I wish I could give zero stars. We were incredibly patient during the process to convert our fireplace to gas logs. But Greg continued to disappoint. First the stones we ordered were unavailable. Instead of offering to help us find a replacement, he told us to find our own. We asked if we needed corner pieces, he said no. The sub-contractor couldn't install the stone because he needed corner pieces.

We ordered a switch for the wall because I have a bad back and don't want to bend over to turn it on. They didn't order it. We asked for the inside to be painted black, the sub-contractor was never told this. We called Greg to try to sort all this out. Instead of being normal and trying to make it right, he proceeded to argue with us about corner stones not being necessary!

No apologies, no offers for resolution. We negotiated a price for the work completed just so we can be done with them. Now we are left to finish the work ourselves. What a waste of time, money, and energy. Disappointing all around.

The young man called before coming out. He was very professional and explained what he was doing. He was very clean and cleaned up after his work. Very happy with his work.

We couldn't be any happier with our new ventless gas fireplace! It's absolutely beautiful! Suzette & Greg were easy to work with & very nice. Leo & Jim (the installers ) were great! I would highly recommend A Cozy Fireplace!

The young men arrived on time and did a very near and efficient job of servicing our fireplace Looks and works great Highly recommend this company

Just had them install a gas log and new door on my old fireplace. It looks beautiful and they did a fast and clean job. They were a pleasure to work with! I love the remote control and am using the "new" fireplace all the time. No more smoke, hauling logs, or cleaning up ashes! Best $$$ spent

Russ is honest and knowledgeable! The display room store is beautiful. They have lots of options, basically all the options. And great prices. Don't go anywhere else for your fireplace needs. See Russ!

Our neighbors recommended "a cozy fireplace "in Joliet as they had a very good experience with this company. so we took their advice and visited and met Suzette, the owner and found her to be extremely knowledgeable and helpful because we knew nothing about gas fireplaces! Suzette, knew exactly what we needed in our circumstances! We were very happy with the instillation and love our new gas log fireplace! We highly recommend Suzettes's a Cozy Fireplace. Julie Smith

Very nice people, lots of choices and they take the time to make sure you have all option choices for making an informed decision!

I had a gas start wood burning fireplace and wanted a gas log, when I went to the store there wasn't a lot of explanation given to me about how they worked and only 3 options, I'm not super picky so I got the nicer looking one and scheduled for installation, the installation was pretty fast, but right away the installer told me that my gas pipe was too long and it cost $75 to cut it, I had pictures of my current fireplace on my phone when I went to the showroom, I'm not sure why nobody told me this at the time or that it might be an issue, gave them $80, was not offered any change and no receipt, I felt like I was taken advantage of.

I highly recommend this place. The owners Suzette and Gregg were very knowledgable and easy to work with. They came out promptly and measured my existing firplace and was able to put a rush on my new fireplace front so I could have it before Xmas. It's absolutly perfect. A great place to deal with. Check them out.

Our gas fireplace was already installed when we moved into our new house and I went to A Cozy Fireplace to get a kit and finish the setup so we could use it. They were helpful in explaining what I would need and making sure to help me understand how I should set it up and what steps to take. They provided me extra materials because I wasn't sure about a few of their questions and when we ended up not needing them, we had no problems with them accepting the return, as promised.

Two years later, we haven't had any issues and are happy we were able to support a local small business! I would recommend them for a personal experience if you need some help selecting a kit and walking you through how to set it up.

I bought a stove 8 years ago the first FebruaryI had I my electric bill doped $200.00. We have total electric heat the bill the year before was warmer bill was $237.00 the same month a year later with the stove in was colder snd the bill was $37.00.

Worst experience. Every estimate they gave me was different. This should have been a red flag. After I agreed to a cost for a gas fireplace with installation- and signed the paperwork- paid the deposit, and had the fireplace installed, they tried to charge me$1200 MORE! They had made a math error and they wanted me, the customer, to pay for their mistake!

I told them if I would have had the "right" price on the estimate I would not have bought that particular fireplace and would have gone with different vendor. I went to discuss the cost (I still owed the last 1/3rd of the cost). The owner literally yelled at me and insulted me. This lasted about 10 minutes. He only stopped when another customer came in. Honestly, he was scary and demeaning.

All this for a mistake THEY made. If I could go back and do it again, I would stay away from this vendor. Literally, any other vendor would be better. They are rude, disorganized, and they make a lot of mistakes. They also ordered the wrong cover for the unit- he threatened that he wouldn't replace that too. My contractor said he would not ever recommend them either.

He has already recommended a different vendor for one of his clients. So by trying to get $1200 more out of me, they have lost out on thousands in future business. That helps. They are horrible to deal with. Stay away.

I have a large, direct vent fireplace. It worked great for about 13 years. When it stopped working I called A Cozy Fireplace on 87th. Greg came out and told me my igniter system needed to be replaced. Of course they don't make what I have any more, so they installed a new system for over $1,500. I've had nothing but problems ever since. It clicks but no flame When it does decide to turn on it takes about 20 minutes for it to light. I've had to have at least 3 additional service calls.

Still problems. I called and spoke with a man that new nothing about fireplaces or my communication with Greg and the installation person, Raphael, for the past year. It's very frustrating. I would not recommend this store. You would think after a year of problems, customer service would matter to them and they could. figure out the problem. I'll probably have to spend more money and call someone else to solve the problem. 1/17/17. Update - I am happy to report that Greg followed up with me and I now have a working fireplace. Tho it took a while to solve my problem and lots of phone calls, they replaced the igniter and pilot system. Thank you, Greg, for the follow up call to check in and see how it was working.

Wanted to convert a gas log firepit to a wood log with a gas starter. Greg quoted a fair price and Raphael came out to do the work. I called around 1P and Raphael was able to make it around 5P. Took about 30 minutes and we had fire and no KABOOM. Very pleased with the service.

My husband and I wanted to fix our son's gas start fireplace in their new home. We haven't had such good customer service since 1975. Although my husband planned to do the install himself, Russ took the time to thoroughly explain everything and answered all our questions. Our son, his wife and our three grandchildren now have a lovely working fireplace.

I checked the reviews on Yelp prior to my visit a few weeks ago so needless to say I was a bit hesitant to stop in. I thought, what the heck--each person has their own experience. And here was mine. I dropped in on a Friday about mid-day. Not one customer in the store and was greeted at the desk by a fella named Kelly. Told him I was interested in a wood burning insert and he mentioned he was an architect and not a fireplace expert of any kind.

Well that's perfect--at least he'll be able to answer all my architectural questions that I don't have. He seemed generally distracted and while he was able to answer a few of my questions, most of the answers were pretty generalized and I was given a pile of pamphlets to take home and ponder over. I walked out feeling more confused than when I had come in. And to top it off, I specifically asked him to call me the following day with a price quote and naturally I've never heard from them since. How is this a business?

I already had an existing fireplace with a small tile surround, but I wanted it to be all stone and be a signature focal piece in the great room. I went to the showroom and Greg gave me sample stones to bring home to see how they looked in my room. Then, he came to my house to go over the choices I made and was a huge help in having me make the right choice for my house.

He placed the stone and mantle order and everything showed up on time when he said it would. Leo and Jim were sent out to install the stone and mantle. They were very skilled and knowledgeable in choosing the stones to go in the right places to make the entire wall look like a masterpiece. They were very patient to listen to my questions, punctual, extremely neat and clean, and did the work in record time. I wish I could post before and after pictures to show the transformation. I would highly recommend A Cozy Fireplace!

I did not have a fireplace installation like the other reviews. My mother and I came here looking for some accessories for my dad's fire pit. The man that was there was really nice, and he was very helpful. My mom and I were looking for a few things that we could not find anywhere in store (pokers, etc.) for a fire pit, and we found them here.

We also were looking for an incredibly specific kind of rack to put in the bottom of it, and the man working there showed us what we had and gave us a few other suggestions on what might work better for what he need. I'm sure we'll come back to get some things for my dad's fire pit again!

Awful communication! We bought a house that has a fireplace installed by Cozy. It's been having some problems - my husband emailed and called Kelly (male that answers the phones) and we did not hear back for a week. I decided to call myself on feb 11th. Kelly told me the senior technician would call me soon to discuss the problem. Yesterday, February 25th, I decided to call again - as this process of getting in touch with the technician had taken a month. Kelly answered again and told me the technician had my number and was planning on calling me today by 5 pm. He has not called. I quit trying to contact this incompetent company. I will get my fireplace fixed by someone else.

They had a nice showroom to explain the options they offered. Very knowledgeable staff that were able to ask simple questions about the house, what I might be looking for, the type of chimney we had to offer what we would need. The install was quickly set and worked around my schedule. He was very professional and helpful to explain what he was doing and what I would need to do.