Rettinger Fireplace Systems

We inherited a propane Jotul fireplace insert originally installed by a company no longer in business, and wanted some changes made to it. Several fireplace companies turned me down as they were not the original installers and said I would need to buy a whole new insert in order for them to do any work. After some back and forth with Jesse and Dave, Rettinger agreed to do the work for a fair price, and was able to source additional parts for the fireplace with no problem. Installers Mitchell and Dante went above and beyond setting the insert back into our fireplace, brainstorming ideas of how to service the insert in the future, cleaning every single part and making it look basically brand new.

There was some miscommunication in the very beginning of the install, but Mitchell and Dante cheerfully completed the install to our satisfaction, despite having already completed work that they had to take apart. They both wore masks with no complaint upon our request for the entire time as well. We highly recommend Rettinger, and look forward to having Mitchell and Dante service the fireplace throughout the coming years.

I purchased a wood stove insert for my brick hearth fireplace and was extremely satisfied with everyone I dealt with at Rettinger from Mike & Brian in the office to Mitch and Chris who did the install. Mike took the time to answer all my questions, and I had a lot. Mitch and Chris did an awesome job on the install. This thing works great. Out of all the estimates I got, their price was the best.

One company even told me it couldn't be done because of the small shape and taper of my brick fireplace. Thank you very much Rettinger, this stove heats my whole house, which is a 3 bedroom rancher, no problem.

I was extremely impressed with the entire experience with Rettinger Fireplace Systems. I inherited an older, gas fireplace when I moved into a new condo about 2 years ago. I have always been disappointed with the aesthetic look of the logs and flames. But, was told I could not replace the log set due to the interior dimensions of the existing fireplace.

I also was told that to do a complete renovation could cost upwards of $10k; not in my budget right now. I had never had the fireplace cleaned and decided this fall to have Rettinger take a look at it and give it a service and cleaning. Kyle was extremely helpful via email in answering my questions and setting up my appointment. He was professional and responsive.

I felt really good about this part of the experience. Today, my service technician, Frank, arrived and was prompt and courteous. He wore a mask as did I and we both followed social distancing guidelines due to the pandemic. I explained to Frank that I wanted it cleaned but also, wanted to see what option I had (if any) to improve the visual experience of the fireplace.

He checked with his office about a new log set or the possibility of a renovation. The logs were not an option and the renovation as stated would be a big production that is not in my budget. Frank took the time to think of options to improve the experience and recommended he remove the front log, paint the burner black, add some material to simulate embers and add some rocks to the fireplace. Wow, what a difference this made.

Although it is nothing like the new technology that today's log sets and gas fireplace offer, his clever and creative alternative is really a work of art. I will be using the fireplace a lot more now and will even benefit from improved heat output. Frank is a great testament to the service, talent and premier offerings that Rettinger Fireplace Systems offers. I would highly recommend them and think Frank should be commended by his supervisor for a job well done. He went above and beyond. Thank you!

My husband I are very disappointed and dissatisfied with our experience with Rettinger fireplace. First off, I've had to initiate the contact continuously with them for updates. We are converting our wood burning fireplace to gas and we went into the showroom in a October 2020 and gave Lee 1/2 deposit for the fireplace we selected. We were told mid-November 2020 that the manufacturer had our parts on back order due to COVID/ high demand, which we understand, however nobody from Rettinger called us with updates on the status of our order coming in.

I had to call 4 x to find put the status. Finally found out after I called that parts were coming in end of January 2021 scheduled our install for this morning February 15th from 8am-10am then receive a text message at 8:04am saying they can't install because of snow/ice on roof I'm assuming now we'll have to wait another month in a half before they can come out to install when this process was all started 4 months ago!

Cannot praise the Technician "Craig" for putting our fireplace logs in tip top shape again. Craig was professional and immaculate taking great pains to restore the ceramic logs back to their original condition. I would highly recommend Rettinger's Fireplace Co.

I was very disappointed with our overall experience. I bought a fireplace for our home I went in the showroom and was able to pick out 2 and then called a few weeks later to order Lee helped us. My husband picked up the fireplace when it was in and we had our contractor install. Expect that is where the trouble started. He tried to install and then found out they sent us the wrong brick for the insert. and after he spend 3 hours trying to set up the remote we found out they they also gave us the wrong remote for our fireplace.

We switched out the remote (they did upgrade us to a nicer one for their screw up) and are still having issues with it we called them over 8 times (Kyle) to set up a service call (left messages 4 over serval weeks) with no response, finally getting on the schedule (6 week wait) to then being cancelled today by text message. Update David the owner reached out after my post and apologized for his staff not getting back to us do to them being understaffed this season with the influx of calls. He made all right and had someone come out, the problem with the remote did end up being a problem with a faulty part. We will use Rettinger in the future for service.

My family recently bought a new home and before we moved in we decided to go with Rettinger Fireplace Systems again. They did such a beautiful job on the custom fireplace in our first home. Over the years we have received so many compliments on the focal point of our home which was the fireplace and custom wood work. In fact it helped us sell our home almost immediately.

That's why we had them work their magic on our forever home and the end result far exceeded our expectations. The staff is personable and professional and their work is second to none. Thank you again for everything.

We always use Rettinger's. Craig came out today to service the fireplace in our new home and install a blower. He did a very thorough job cleaning the fireplace and explained everything as he worked. He was very friendly and knowledgeable. At our previous home they reworked the fireplace there and created a custom mantle for us. It was exactly what we wanted.

We recommend this company very highly. You may pay a little more, but you certainly get what you pay for in service and quality. And a fireplace is no place to skimp on quality and experience.

In home service for gas fireplace and installation of a fan to blow heat from fireplace into the room. Appointment confirmed by technician and he arrived on time as promised. He was very familiar with my fireplace and routine service and fan installation went smoothly. He explained how I could adjust the fan. All questions answered. The fireplace looks great, and the fan system keeps the room nice and warm. Overall a very positive experience. I would highly recommend this company and service technician.

I have been having Rettinger's service my gas fireplace every 2 years since moving into my home (9 year's) I have always been very happy with the service calls. While we have never had any problems with our fireplace, still it is nice to get it cleaned up and checked out as we do use the fireplace a lot during the cooler months. Technician arrives when promised, not difficult to set up a convenient appt. for service, and fireplace looks great when he leaves. I have recommended this tune up service to my neighbors.

We are so pleased to have chosen Rettinger Fireplace Systems to build and install a custom gas fireplace system in our home. Their customer service is top notch. They patiently explained all the various options available to us in the showroom, and the in-home construction and installation process was seamless. The follow-up customer service continues to be a pleasure--we take advantage of the discounted summer tune up every year, and have never had an issue with our fireplace. I highly recommend Rettinger Fireplace Systems--they have been a pleasure to do business with.

We are in our house only 8 months and had no experience with a gas fireplace with a blower. The blower was as old as the house and causing problems. We called Rettinger based on reviews. Service was scheduled in a timely manner and the day and time were verified several days prior to service. Our service person was Craig who was very professional and knew his job very well.

He gave good advice and excellent instruction. He took great pride in his work and left the house as clean as he found it. Those with whom I dealt by phone were also very professional. I highly recommend Rettinger Fireplace Systems. Rose and Anthony

Excellent experience! Very satisfied. I converted from an old wood burning fireplace insert to a Jotul 635 direct vent gas insert. Rettingers was very helpful in helping me select the unit that was best for my needs. I worked with Alexis in the showroom, Lee for the site visit and Mitchell and Gary were the installers. All personnel I encountered were professional, courteous and competent. I would definitely use again.