Cape Cod Lumber

We just replaced a slider with a large window, and I am so happy I went with Cape Cod Lumber! Working remotely, Mike Z knew all the questions to ask for our situation, guided us on decisions, and even contacted us to suggest a less expensive, better looking option (when does that EVER happen?!)! He followed our order through to a seamless delivery, updating us when needed.

This order and installation was done while we were away, and the window looks like it has been there forever.complete perfection! We are grateful for Mike's knowledge, attention to detail, and taking the time to care about our order. These experts are why we need to keep local businesses going! You are not going to get this kind of care and expertise elsewhere. Thank you Mike Z and Cape Cod Lumber!

As a GC in Boston I have found the CCL kitchen design department less than reactive to my clients and me in the situation of measuring and door swing clearances and subsequent errors on their account. ( They already paid for one large error which involved cabinet depth and required carefully removal and reinstallations with ' make due' trim.) Luckily I have very talented finish carpenters.

All I keep hearing is that they are employee owners and that they would never do that. I'm not sure what that is except, pay for the mistakes that they caused. Across the board CCL's refusal to engage in search for a solution and compromise leads me to Yelp! Don't use them. As you can see by other reviews all one stars are the kitchen cabinet department.

I was also ignored for 15 minutes when I went to see Christine for a scheduled appointment. Then told she went home for the day. Again, employee owned? Go for ideas, buy somewhere else.

Quality lumber and materials! Awesome sales and delivery teams! All of the lumber, Azek, windows, trim, etc. for our house came from Cape Cod. Since then, I have purchased material for other projects. The sales and delivery guys are always so friendly and the material arrives carefully bundled with never any damage. First rate organization! Highly recommended!

Tim Voss and Donna Laflower are an unbeatable team! If you need assistance or repairs to Andersen windows, don't hesitate to call them. We had 10 new Andersen windows installed recently. A couple of the windows were not opening easily, and the window grates were very difficult to install. Tim took care of all of those issues. Most were factory flaws. Tim even allowed me to videotape him demonstrating how to operate all the features of our new windows, like how to tilt them in and such.

When the builders installed our windows, one window suffered a nail puncture in it's vinyl sill. Tim took care of that as well. It is a pleasure to work with people who are professional, personable, powerfully proficient and punctual as well!

I am disgusted with the outcome at this place. Dealt only with Jeff Spadea. How he keeps screwing up the measurements on these replacement windows is BEYOND me. Second time around redoing my order told me there was an additional charge because costs went up even though it was entirely his fault he refused to honor original price. I have been waiting for him to get it right since original order he placed in January.

He was the one who measured for it. If there were negative star ratings I would opt for that. Do not use this company or Jeff if you value your sanity. ***in response to owner comment an email was sent already to your company before posting this***

I ordered twenty new construction Andersen 400 series windows for a very ambitious DIY project and had a wonderful experience working with Jason Roberts. Not only was Jason knowledgable and friendly, but he was very patient, answered all my questions, and never complained when I tweaked orders. The windows were delivered to my house free of charge, and everything was done in a timely manner. I never write reviews, but I would be remiss if I didn't extol the virtues of Jason and everyone at CCL.

Make sure you work with Jeff Spadea and his partner Dereck Camara! I went to Jeff to buy replacement windows, hesitantly knowing the style I wanted to fit my home's style would be expensive (wood interior and vinyl exterior with window grates). Jeff came to my house measured each window, referred me and met with reliable and competitively priced contractors that do impeccable work! Jeff helped me day and night with manufacturer options weighing the pros and cons of two of the best window brands and their features, energy wise, price wise, material composition and aesthetic design! Derek was available instantly to price out the different options Jeff sent me! I couldn't be more thankful to have them work with me on this project! My windows are exactly what we wanted! Thank you, thank you!

My husband and I had an absolutely wonderful experience getting our Mathews Brothers windows through Cape Cod Lumber. Jeff Spadea helped us through the whole process, he was kind, patient, and incredibly responsive. If we had to do it over again, we wouldn't change a thing!

We had looked for months for the clips we needed for our porch railings. We had stopped into CCL previously, as they built the porch years ago, and were told they didn't have them. Somehow we ended up back at CCL and started working with Eric H. And he was amazing! He did the research and found them for us! Thank you Eric H. You saved the day!

I am not sure about the quality of wood that they distribute, but their kitchen cabinets sales people are the WORST. Since the showroom was by appointment we made an appointment showed up on time, the front desk person made us wait for more than 20 minutes standing by the entrance and not letting us to look at the show room. Then when the sales person Toni(an old lady) finally came, she didn't even bother to show us around in details nor ask about the style.

She then kept on making us repeat ourselves when we were talking as if we didn't speak English. (FYI, we are are couple of different race and Americans!). Then when we showed the layout and kitchen appliances we have ordered she quotes "Is it 12 yet? I think it is. Well, it was nice meeting you- I will keep in touch" We won't be going back.

Premium Lumber. If you're wondering why the pricing is a little higher, the answer is quality. Put a 2x4 or 2x10 from home depot, lowes & CCL in a row and the CCL lumber stands out every time. Knowledgeable reliable staff. I have a small business & CCL is the only lumber i use

Great place for ideas but that's it. Each time we visit we're quoted a price that is significantly higher than anywhere else. In some cases it's worth paying more to get quality. But lumber is lumber and an Anderson window is an Anderson window. Why is it so much more there? I'm surprised they're still in business. I once called to see if they had a certain type of lumber before they closed on a Saturday. Salesman said "Yes, we have it." so I shot down and had 10 minutes to close. got all sorts of attitude once I entered the warehouse. "No we don't have that." and "Gut your slip?" and muttered behind me "There's always one!" You might expect that from the lumber humps but not the guy checking slips on the way out. Aren't you supposed to set an example? Wait, I guess he does. So, not only are you paying top dollar, you have to put up with that. I'll drive a bit further.

Tim Voss from cape cod lumber is the best Anderson door/window repair technician in the area. We highly recommended his services. After 4 years of calling Anderson to send a tech out to fix a brand new expensive triple French door they finally gave me Cape Cod Lumber's number to make the repair. Tim was prompt, very professional and a pleasure to do business with. I would not hesitate to use Tim again OR recommend him to others. We are very pleased with his service!

Building New deck on our house I stopped in and saw Jason Roberts to help with Planning and cost! Excellent, polite well educated in the deck Industry! So we ordered all the stock, $17300.00 dollars worth! They delivered the stock on schedule, Then we were held up by town planning on the size, No Big deal had to re-plan and return $5,000.00 of the order.

This where it all went wrong! After they took $500.00 for a return fee I waited 2 weeks to get a check. The Check was made out to my Business and not me directly, upon returning to just exchange a check I dealt with the rudest clerk who wouldn't give me right time of day just sitting on here Butt Not understanding what I needed and talked to me like a Red headed step child!

No Class, My contractor deals with National Lumber, I talked him into this company and Now I've learned why he doesn't go here. Customer service is everything! Not only do you pay restocking fee for anything you have to deal with some Unprofessional Office Help. Take your Business to people that appreciate it!

Quality products, great service. I would highly recommend working with the project manager and designer Andria, she was extremely helpful throughout a full kitchen renovation. I would also recommend working with Lou the installer if you can. We couldn't be happier with the way our kitchen turned out.

Super Friendly, knowledgeable, helpful, courteous, on time and priced fairly in their effort to fix my Anderson sliding glass door! Fixed in no time! They were very responsive on my first call too! A+ across the board.customer service, pricing and demeanor! Great job

We are very grateful for all the help we received at Cape Cod Lumber. Everyone from sales and customer service to delivery was informative, knowledgeable and friendly. Our DYI project (backyard deck) would not have turned out as beautiful if it wasn't for all the help we received. We will not go anywhere else for building supplies. Customers for life! Many thanks, Paul & Leslie

Great experience! Jason (our sales person) was friendly, extremely patient, very knowledgeable, and a real pleasure to work with! The few issues that we had were addressed swiftly & resolved to our full satisfaction! I would highly recommend CCL! We love our 4 new doors!

We will be redoing our deck so we went in to look around and get ideas. One of the workers there was super helpful and also made a great recommendation that made my husband and I go "humm".good idea. They have areas where they sit you down and go over prices, ideas, etc. It was very comfortable and enjoyable the only thing I wish they offered was coffee.

Maybe it's me but whenever I'm in a meeting I feel like I would be more relaxed enjoying a cup of coffee. Same feeling washes over me when Im at a bank talking to them about investing or whatever. Cape Cod Lumber, great job on your displays, your staff, your seating areas, etc. Just add coffee.

We have a very old house with very small kitchen. However, the designer, Kate Marchisio from Cape Cod Lumber provided several layouts for my family to pick from. They were all great. Kate put a lot of time and thought into her design to offer us ease in cooking, increase storage, task and ambience lighting as well as a neat counter height bar. Kate helped me pick out the tall cream cabinets with beautiful crown molding.

It blended so well with our Arts and Craft home. I truly feel our kitchen could be in a Home and Garden Magazine. Just wish I could show before and after pictures. I highly recommend Kate and Cape Cod Lumber if you need a complete remodel of your kitchen. The contractors, G and H Remodeling that she had recommended, were also wonderful. The job was coordinated like clockwork and to perfection. Sincerely, Joe and Karen Caraco Weymouth, MA

WORST EXPERIENCE IN BUYING EXTERIOR DOORS. EVER. An overall aggravating, time consuming, error-riddled, excruciatingly terrible experience with Cape Cod Lumber. We went in three times looking for four exterior doors. The first time we were just looking; the second time we decided on the Therma-Tru doors and sat with a salesman to write up an estimate; the third time we sat down with a different salesperson (Trevor) and ordered the doors.

We had planned to paint the doors ourselves but Trevor was adamant that doing so was not a good idea - no way if we painted them would they look as nice as they would if they were painted at the factory, plus the warranty would be ten years instead of one or two (I cannot remember which one). So at a cost of approximately $380 per door we agreed to have them painted at the factory.

We ordered two doors that had black exteriors and white interiors and two doors that were white on both sides. In a little over a month they delivered doors painted yellow instead of white. I called to complain and Trevor agreed to look into it. I told him that I did not want this problem to fall by the wayside - I wanted it fixed quickly since there was a contractor involved and there was the factor of getting things moving along so he could install the doors.

So a few days go by and I don't hear from Trevor, then another day and another one. After a week I start calling him and (surprise!) he's never at his desk to take my call. So I leave him vmails. A lot of them. I never hear back from him. So after the ninth or tenth day I call him and he's not there so I ask for his manager. Jay gets on the line and is helpful - says he will find out what happened.

So the doors get picked up and repainted and we get them back within a month (remember, this was a simple door replacement project and it's already been over two months). The contractor gets to our house in a week and promptly informs me that the swings on two of the doors are incorrect. Unbelievable! So I call Jay and explain the situation and he says that this is our fault because this is what we ordered.

Our contractor got on the phone with him and pointed out that the swings were correct on the first estimate we did (during our second visit) but got changed when the final estimate was written up by Trevor. So Jay contacts Therma-Tru for us and tells us that they have agreed to sell us two doors at a reduced cost. But why would we do that? None of these problems were our fault - they were entirely Cape Cod Lumber's fault!

So their solution was to have us pay more money to get what we had ordered, then have to deal with two brand new doors that we were not going to use ( the two that had the incorrect swings). I do want to mention that during all the back and forth phone calls between Jay and I, he said that Trevor had indeed called me several times to talk about the issue with the paint.

The problem was that the number he was calling was not mine and indeed, when I called it, I discovered it was a disconnected number! I have no idea where he got the number and it turns out that he didn't have the common sense to either look for the correct number or contact me via email (that info was on the invoice as well). So because of Cape Cod Lumber's incompetence, we had to paint the doors ourselves and yes, the ones we painted do not look as nice as the ones that were painted at the factory.

So at least they got that part right! Oh, and after we got the front door installed we realized that it did not have a peephole, which we definitely ordered. Just a horrible experience at Cape Cod Lumber. The WORST experience I have ever had from a vendor after three kitchen makeovers, four bathrooms, two decks, new windows, etc. in several houses over the years.

Without a doubt, something that could have been prevented if Cape Cod Lumber made any effort to ensure things were done correctly during the sale process. We are doing the kitchen in our home over and are interviewing contractors. I have stipulated to each one that if they do the project, they will have to agree in writing not to purchase anything from Cape Cod Lumber.

Not a slab of granite, not a fixture, not a nail - NOTHING! I go to three different Quincy community group meetings in Quincy and during every one they have a contractor-related session where people talk about projects they have going on, what they are doing, what contractors they are using, etc. I make sure that I warn people in very compelling language that Cape Cod Lumber is not your friend and they do very little right and that they should be avoided when doing any sort of project for someone's home.

There are lots of places to buy the products that Cape Cod Lumber sells and people should be buying from other companies (ones that will treat you a LOT better than Cape Cod Lumber!). I recently mentioned to two of my neighbors our extreme displeasure with Cape Cod Lumber and I will keep reminding them and anyone else I know of this w