Ace Auto & Plate Glass

Switched to this locally owned business after having a challenging experience with Safelite. It was refreshing to be able to speak to a real person at the actual autoglass shop for scheduling, and the glass came in on time and was installed soon after. They were reliable with the timing window they gave for ordering and with how long installation would take, and they carefully peeled off and replaced my inspection sticker and town recycling facility sticker. No automated phone menus to deal with is worth five stars alone, but beyond that, they were timely, professional and worked with my auto insurance, I would use them again.

I called this morning, and a very friendly voice told me, no problem, we can do it today! I showed up early and they accommodated me instantly. In less than 30 minutes, I was out the door, spending about half of what I thought it was going to cost me. I will definitely recommend them to anyone in the them of glass service! Service: Auto side view mirror repair

When you seek assistance from a business of this type it's usually a stressful time-this seemed irrelevant to staff. Once job was complete (couldnt get in for over 2 days) - no window in city in winter. then they left adhesive all over glass. Staff was cold, unwelcoming and rude.

Worst experience the blonde in the office was so rude and hostile and has tantrums like a 3 year old. Got our nice new infinity back with stains near where they replaced and had glue dripping down from the mirror and had burned a spot near the shifter. Will never go back they were very rude and blamed us and the place we got it from. Avoid at all costs.

Prompt and professional service. Replaced windshield of a late model Accord with a lot of integral sensors/camera/radar/rain-sensing stuff and so far everything seems to be working just like new. They were even able to save all my registration and parking stickers. Handled payment directly through my auto insurance carrier. No complaints. Recommended by Prime Honda dealership.

I had a unique newer model car that did take a few weeks for the windshield to come in. I was updated on the order and called the moment it came in to schedule the work. I arrived on time for my appointment and my car was brought right in. Being a newer car with lots of crazy gadgets, included heated, they did a perfect job! Service: Auto windshield replacement

Great service always good to see the same face that's been with ace glass for year's always done great work for on any type of cars especially on Mercedes Benz keep up the good work guys I will be calling you to do more of Mercedes Benz inventory Services: Auto windshield replacement, Glass installation

Great service! My windshield had a dink from a flying rock on Mass pike. Needed to get car inspected. Very easy!

Last night, the window on my front door broke. I was able to have it repaired less than 24 hours later. I called Ace then sent an email with images and measurements and they sent me a quote very quickly. They were out here working on the window hours later and finished in about 30 minutes. I highly recommend Ace for anyone who needs to fix a broken window ASAP! Competitors weren't as affordable or available.

Broke my windshield with the wiper and had to have it replaced. Ace was recommended by the initial glass replacement company my dealership gave me (they said Ace was closer located to me). I got scheduled for an appointment the next day. A friendly technician was in my driveway towards the end of the two hour time range I chose. He sure knew his stuff and did a great job.

If you have minimal insurance, like me, and have no glass coverage, the service is fairly expensive. And I was charged for 3 hours of work (although it only took about 40-45 min to actually replace the windshield. Glass quality is superior to what you'll get from most other contractors.

Biggest hacks I've encountered in a long time. They ruined my brand new truck that had a crack in the windshield. My formerly pristine black paint had scratches everywhere all over the hood and they even had the balls to insinuate I brought my NEW vehicle to them with parts missing from the trim around the windshield. I wish I never listened to the dealer about where to take it.

At least the dealership is willing to pay to have the windshield redone somewhere else and replace the missing parts. The service manager told me I wasn't the first customer to have issues with them but I would be the last.

I went in to get a small piece of glass. I knew what I wanted. The lady at the front desk kept asking questions and the price of the piece I needed kept going up. At the end, she told me it would be around $35! Before that I was told I would need to get other special/expensive stuff done there for my project. She was nice but I really felt ripped off. I got it done in Framingham for ~$10. Don't get ripped off, especially if you know what you want.

Very cold receptionist. Walked right past me without saying hi or good morning. Very unfriendly. From start to finish, I had to wait 2 hours. I'll stay at home next time and will use Safelite instead. Won't be coming back here.

I am so happy with the windshield replacement service that I received from Ace. I was able to speak to a real person when I called, and she helped me book an appointment for that same day. My car was finished in less than 45 minutes from my arrival, and they did a perfect job. Will absolutely be back for more work in the future.

Yesterday I discovered a 6 crack in my windshield. I brought my car down to Prime Acura in Westwood and they told me what I needed to do/who I needed to call to get the windshield replaced. After setting up a call back last night, Caitlin (sorry if this is the wrong spelling of your name!) called me first thing this morning and walked me through the process.

She then completely took over, called Acura, called my insurance agent, and fully and thoroughly managed this for me. I did not have to do anything. She was very nice, incredibly helpful, and really made my day. I originally thought I was going to end up paying $600! THANK YOU to Ace & I will definitely be recommending you to my family & friends moving forward.

I highly recommend this establishment if you need a windshield. The service was great. Highly professional technicians and courteous staff took care of me in a timely fashion. Lenny Mc

I was referred here for a replacement driver side mirror 2 days before Thanksgiving. The staff are incredibly friendly, personable, knowledgeable and professional. They did an excellent job on the mirror and rushed the service without me even asking! I just had another mirror replaced and they were just as friendly and professional. also considerably cheaper than going to the dealer. HIGHLY recommend this business to anyone who needs a quality glass job done by professionals.

On a recent out of town trip our front windshield was struck by a rock while we were doing about 70mph resulting in a six inch crack right in the line of site. Called Ace Glass (like to try to support our local guys). Young lady on the phone walked me through the procedure and took care of all the paperwork. Their technician arrived right on time.

Glass was changed out in my driveway. The gentleman doing the work was personable, knowledgeable and very professional. I would highly recommend Ace to any in need of auto glass replacement.

I love Ace. I've been here twice to get my car fixed from accidents. I was referred here by a coworker, and I've been extremely satisfied with their work. Their attention to detail and customer service is superb. I feel like they are always honest and would call me before doing any work. Some Autobody shops are so shady. They've worked with my insurance and didn't give me a hassle. Would definitely recommend this place.

Ace has cut glass to cover at least seven pieces of our antique furniture, and has completed window replacements for several of our neighboring buildings. Both the measurement/intake team and the delivery/install crew have been consistently efficient, professional, friendly, thorough, and precise. Look no further for a good glass service!

Needed my auto windshield replaced and had used these guys very successfully in the past so went back. First women I dealt with on the phone prior to going was very very nice. The woman at the desk today barely said hello when I walked in and while courteous was clearly doing the bare minimum (not that I require a whole lot but I also saw her act this way when another customer walked in.when he left he said "thank you" and she said nothing.pretty rude in my opinion).

The tech guy was very friendly and we'll see how the windshield holds up. I noticed the glass not cut even at the bottom but chose to drive off and if this presents a problem over the weekend, I'll need to bring it back in. I don't think this should be showing. I also called on my way home to inquire about a rattling sound I heard while driving over bumps and was told it was just the adhesion settling. I could look beyond the crappy front desk attitude if the work holds up.will see as I drive this weekend.

I called to get my passenger side window replaced. The receptionist made me feel like she was doing me a favor or something. Like I was bothering her with my questions I went with a different auto glass company.

I just got off the phone with Ace Auto Glass in West Roxbury. They have been very responsive and thorough in helping me so far.

We needed a new frameless glass shower door and chose Ace (1) because it's close to our home, and (2) because two other glass companies seemed much less interested in returning our calls or coming out for an estimate. I worked with Steve and found him to be pleasant and straightforward. His crew was timely in the work they did. But most importantly.when we determined that water was leaking under the newly installed door, Steve and crew were willing to come back very soon and re-hang the door to our satisfaction. I felt this showed professionalism and excellent customer service.

Ace glass replaced the windshield on my Mercedes after it was broken by a rock on the highway. I encountered several problems with this company, and would NOT recommend them. Not only did they require an extra ~$100 for the job because my insurance didn't pay them enough for their liking, but they also broke several parts while replacing the windshield.

They eventually paid for the repairs, but it took me about 3 months of effort to have the problem diagnosed and fixed. Try anyone else. I've had several windshields replaced by other firms with zero problems.

I operate R & D Automotive in Norfolk, and there is no other glass company I would have come here to put a windshield in any of my customers cars or my own vehicles. They have always been promp and courteous. I have never had a customer come back to me with any complaints or problems with the windshields or installations. I am also at this time in the process of having Ace Glass install the plate glass here at my garage. I would encourage anyone interested in doing shower doors, plate glass installations, or auto glass to call Ace Glass!

Totally awful. I called this place to replace my windshield on recommendation of my dealership. The first time they replaced the glass, it was done incorrectly and made a loud squeaking sound so it had to be replaced again. In order to do that I had to drive to Ace's garage twice, once to have them verify that it was broken, and then again after they ordered it to get it replaced. Today, which is Saturday a week and a half later, the rear-view mirror fell off because they had not reattached it properly.

I need to use my car this weekend for work, and called to have it reattached. However they refused to come out to fix it saying it's not their policy to work after hours. This is ridiculous. The problem is their fault and they should fix it after hours, especially after having already caused previous problems. I tried calling back to schedule an appointment and their answering service hung up on me.

This company messed up my car, wasted my time, and refused to fix it in a timely fashion. This is completely horrible service on top of repeatedly incompetent work. I recommend avoiding this place like the plague.

What a great place. After having one of my car windows smashed I was given a long runaround by the glass place my insurance company recommended. In the end I took it upon myself to find another place to get it fixed. The people at Ace were friendly and found the window I needed right away. I brought in my car and they had my car fixed up that same day. Speed and service were A+

Yikes. Had an appt. with these people at 2.00pm, 3 0'clock came by and no one had showed up, after my second call they told me that the tech was having problems at his previous job site and they would have someone out in 15 min. forty minutes later someone shows up. half way through the repair he lets a plate of glass come through the window and shatter all over the inside of my son's room, the tech appeared not to care and had a very cavalier attitude about the entire fiasco, AVOID LIKE THE PLAGUE. Update: The tech was in his truck about to leave when we realized he had either ignored or forgotten the fact that he had not put the screen or storm window back into place, which were left in a corner of the room, we had to run out into the rain to catch him before he left. This is what this company does, no? repair windows? Seriously though folks, bring your business elsewhere.