Fitch Lumber

Recently we received our windows! For our new house! I'm writing this to share my experience of purchasing windows through the Fitch Lumber and Hardware. We placed order on December 2021. Bill Bohuslaw (windows and doors department) was very helpful with all necessary information that I was looking for my best decision regarding the Marvin windows and doors.

He is really know the subject! I'm very picky customer (in good way I think:), so I had a zillion questions and couple of times even changed my mind regarding my order. Bill was very patient, polite and professionally accurate in time matter during our couple of weeks communication. He was contacted the manufacturer (not ones) to clarify a few things for me.

He even ordered a small sample of new window to help me with my detailed construction plan. He worked hard trying to place order for us before manufacturer's price went up. He literally saved us hundreds (if not thousands) dollars. Bill was very helpful during delivery process as well. Also, I'd like to thank guys in operation department-Joe(manager), Brian and Ryan (drivers).

Delivery was easy and smooth. I plan to purchase with Fitch Lumber more components for my new construction. I would definitely recommend Fitch Lumber and Bill Bohuslaw for anyone who is looking for meticulously professional help with windows and doors shopping.

I recently replaced older sliding doors that made up a "Florida room" with Marvin windows from Fitch. What a makeover! Bill Bohuslaw handled my effort from their side. He was extremely knowledgeable and helpful from beginning to end handling all the questions and revisions to my plans and drawings. The price point for the windows was competitive, and the delivery was flawless. All in all it was great service from a local company that has great customer service. I will definitely return for our next home project!

Bud Matthews is proud to be a part of business with Fitch Lumber Company much respect to your company and staff during our sad loss of Noah Matthews May our business carry on in his name

I love this place. This morning, a kind person working at Fitch noticed that I was 8 months pregnant and offered to carry my snow shovel and road salt out to my car. Thank you for your kindness during a crazy time, and thank you for offering quality products at reasonable prices.

I understand anything can happen, but the negative reviews on here are clearly written by people who work at Lowe's and Home Depot, because this is hands-down the best hardware store in the state of North Carolina. It's been in business for over 100 years and the owners promised me they do not plan to close for another century and thank heavens for that because they have everything you need and none of the broken, dank, breakable, Chinese-made junk that you can find the big box stores.

The other people who said they make too much noise or didn't have answers to their questions Should stick to aimlessly wandering the massive hallways at Home Depot and writing their rueful one star reviews, while the experts at Fitch look out for their customers.

I walked in yesterday with a broken door handle. The handset was long out of warranty. Within a few hours, Bill had diagnosed the problem, called me, offered me a free spare part, and told me how to fix it to avoid spending hundreds on a replacement handset. My door was safe and secure by nightfall. He really CARED about my sense of safety with a broken door. Service, compassion, standing behind what they sell. Wish I could give them 10 stars out of 5!

Being a woman at a lumber yard, who knows some but not a ton of information about measurements and types of wood can be intimidating. But they were very helpful and accommodating to my needs. The price of wood right now is insanely expensive, but the quality was great. I will be coming back for future projects.

I had a window that I purchased at Fitch lumber years ago that I have been unable to lock. I spoke with Bill on the phone and he really went above and beyond the call of duty and fixed the window for me immediately. I was expecting to have to wait days/weeks for a window replacement. Bill was awesome and super helpful. Thanks!

I had an excellent experience buying lumber from Fitch. The order was delivered quickly, the lumber was excellent, and the couple of pieces that either had (minor) cracks or were damaged during unloading were replaced the same day I notified them on the phone. All in all I warmly recommend them over the big box store.

I'm always about supporting local businesses over large stores and have always used this store in the past but my experience today was very disappointing. I purchased plywood sheets which required 4 cuts in total. There was no mention of a charge when I placed my order. I noticed an extra $20 charge on my total and enquired. Told that's the shop charge for cutting.at which point I said a charge was never mentioned.

No apology or form of rectifying the issue. Told it was 20 minutes work to make 4 cuts. Come on! I could've done it quicker with a hand saw. Not being transparent about additional charges is disgraceful but to think it's justifiable to charge 20 minutes labour to make 4 cuts is outright robbery.

These folks were very helpful and did right by me with an order of Accoya decking. It's expensive and the whole transaction was professional, right down to the skill of the forklift operator. On top of that, they had the best price.

Here's the thing. I've been here twice - once when I first moved here 7 years ago & today. Both times I left swearing I'd never step foot into the place again. Absolutely no customer service skills.

Our contractor used Fitch Lumber when building our home. Everyone at Fitch was extremely helpful when selections needed to be made. So pleased with the quality and professionalism at Fitch. Love working with a local business that gives back to our community!

Called and asked for estimate on higher end replacement parts for porch repair in January 2017.still waiting. Guess they are making enough money they don't need any more. Obviously they do not value us as a customer.

The price point is a bit higher than Lowes or Home Depot usually, but it is completely worth it. A family owned business that's been in the area for almost a hundred years, the people I've worked with at Fitch's have always been helpful and extremely knowledgable. It's the sort of local, hometown hardware store that used to exist everywhere, and is rapidly disappearing.

My one frustration is the hours they keep. They are open from only 9-12 on Saturday and not at all on Sunday. This often makes it difficult to go to them as much as I would like, especially when working on a weekend. project.

I have never been sorry to have looked at Fitch first. Even when they tell you the don't carry something, they try to suggest where else to look. And the way they have worked with contractors, as well as with me as a homeowner, is like a living textbook on what customer service should be. Try to understand this the way it's meant: If DisneyWorld had a hardware/lumber store, it would be Fitch. They are that conscientious.

Very good service on a recent visit. I bought $1.02 worth of screws and nuts but was treated like I was worth a thousand times that. I don't get that kind of service all the time at Lowe's. The only drawback I have is that their hours are limited.

I never thought I'd be so excited to share my experience at a hardware store, but Fitch Lumber & Hardware really impressed me. The week before Christmas, I decided I needed to finally hang those pictures that had been leaning against the wall since we moved in, replace some light bulbs, and get my housemate a key to the bottom lock (the one he made when we first moved in didn't fit and we'd been too lazy to remedy the situation, so we just locked the deadbolt).

I wandered in, looking totally lost, with an oddly-shaped lightbulb from one of our ceiling fans in hand. I was quickly approached by a really nice man who showed me exactly where the correct light bulb was, then directed me to the counter to get my key made. The man at the key counter was super friendly and efficient, and also helped me find the appropriate hooks for my various works of art.

The prices are really fair, and the selection is great for a non-Home Depot, non-Lowes hardware store (those places are so overwhelming, I generally have a panic attack and leave within two minutes). I'll definitely be going back the next time I manage to do some work on my house.