Alenco Fence & Pavers

Stay away from Alenco! Unfortunately, I should have taken the other bad reviews more seriously. The owners and staff WILL NOT stand behind any of their products or make any considerations to fix any issues. We purchased $3795 worth of Post and Rail fencing and 4 gates that Alenco would be building and delivering on December 23rd. After delivery of the materials roughly 4 weeks later, we waited until after winter to have the fence installed.

During installation of the fence, we noticed one of the posts had a substantial amount of rot through the middle of the post. This was the first issue when we contacted Crystal at the main office, she said the owners would refuse to return or exchange the single post because it had been more than 30 days since the order was placed. Although we weren't happy with this answer, we decided it wasn't the end of the world.

We ordered one extra post just in case of any issues so we could finish the project. 1 month later we ran into another issue that Alenco refused to fix. We noticed 2 out of the 4 gates purchased had begun warping at the bottoms. This was due to using cheap, wet 2x4's for the gate supports that started to warp and twist during drying. Again, we contacted Crystal at Alenco.

She informed us Alenco offers NO warranty on any product they sell, and the owners will not stand behind their products. She said what we get is what we get and any issues with the gates warping is our responsibility. I can understand if the gates were damaged or installed incorrectly, but this is obviously a craftsmanship and material issue in which I expect to get what we paid for.

The guys that came to work on my fence did a fabulous job. They cleaned up leaving the property clean. Highly recommend Alenco Fence for fencing needs!

Had a very bad experience. Told them not to start as ground was too wet. They completely ignored that, proceeded anyway, and ruined my lawn. Not a single apology. They finished the installation and left several panels covered in dirt. They promised to come back and clean them up but never saw them again. Finally they broke an outside light but refused to accept any responsibility for it. This is what you get after paying over $15,000. Stay far away from this sloppy and dishonest company.

We had siding soffit & fascia done on our home we had quotes from home depo Lowe's and Allen co beat their price by 3600$ they showed up on time and did a great job. Very pleased. With their work. I Would highly recommend.

Great people to deal with. Every possible option for your fencing needs, as well as gazebos, pergolas, arbors, gates, railings, repairs and even EP Henry pavers. Many samples on sight.

Great experience, great customer service definitely 5 start. As a contractor definitely use them again

Super professional team. Sometimes putting a fence up requires more creativity than just holes in the ground, and a stick wall to keep things out/in. Often aesthetics are just as important as function. The Alenco Team has seen it all and shows it through creative solutions including custom steel bending, hardscaping, arbors and pergolas. Talk to Zach, a retired Vet who can help.

I did quite a bit of shopping before we elected to go with Alenco. From the time Zach came out for the estimate to the installation this week it was a very pleasant experience. The installation team headed by Matt with coworkers Tom and Justin were courteous, personable and professional. Matt kept us informed of everything he was doing, Tom was professional and both asked for feedback on situations requiring it, and ensured minimal impact on our lives throughout.

The whole team was really on point to make sure they did a professional job and their pride in their work and company showed. When additional resources were needed on the last day Matt was on point to make sure everything was done to perfection. Highly recommended. Update June 2021- after installation I noticed some of the vertical slats in my panels were slightly discolored. I called, send pics via email and within two weeks (getting materials) they replaced the vertical slats. No questions, timely and very courteous. Highly recommend Alenco!

Very pleased with the installation of my new fence. very professional appearance. straight lines on the fence line and top to bottom. worked in an on-site gnarly 45 degree modified angles on upright corner posts designed ONLY for 90's. worked a 5 ft section to an on-site modified 6 foot post WOW! My gate works properly too. Gonna use them again where I hope to discover how they will accomplish fence raking and double swing gates. all in all. Looks great!. of course I am doing the clean up. but that is to be expected. worked w/me on payments toward my job for EZ budget as I did not use their in house financial. answers my emails promptly. all the on site guys were workers. Matt reached out when 2me necessary.

I don't do fencing a lot, but when i do i go here. They usually have everything you need. Plus they know how to stock their wood products. They don't have junk wood like Lowe's and home depot.

I will not do business with this company and don't recommend their services due mainly to the horrible customer service handled by the owner Maureen, who was extremely rude and condescending. Ordered 15 fence panels to be installed and old fence panels to be hauled away and only 14 panels were complete. I even gave the benefit of the doubt that it may have been an over site or miscommunication by the installer that the 15th panel wasn't installed.

But Maureen blamed me, the customer for not noticing that the job wasn't complete. I paid in full for the service, it cost me $3645. Maureen argued that it was my fault and they would only come out to complete the job for an extra fee. As I now read the reviews, I should have read them before contracting their services, I see many people feel the same.

At best the installation of the last panel would take 30 minutes to install, you'd think that it would be good business sense to complete the job, but no. Very foolish. Do not use them!

I recommend Alenco at 4 stars for a high quality fence and knowledgeable staff. We installed their cedar fence ourselves and it was top notch quality. The staff can answer your technical questions and will find a fence that works for you. I had a couple negative experiences that made the review less than 5 stars. Our second quote was increased due to COVID prices of cedar.

We were shorted a few post caps that I had to pick up. We were charged a $55 restocking fee for returning a single 4"x4". Our gate needed to be cut to size at the end of install. When we offered to pick up with our truck, we were told it could be delivered "No problem". We were not given a price so assumed it was included in the original delivery charge, similar to how cuts were billed ahead of time.

We for a second delivery after the fact after offering to pick up. Some recommendations for making it a 5 star experience: 1. Talk to Maureen for all scope changes. She is in my opinion the most experienced at explaining what will be done and for what price. 2. If you need to talk to others, press hard on what additional charges may occur. They may not volunteer this info until after the service is complete.

Get it in writing, clearly laid out before authorizing any service. For example "2 deliveries on 7/1 and 7/8" instead of "delivery" 3. Budget in for price increases and follow on charges. It's less frustrating if you put aside extra money and expect it to happen. Follow these consumer recommendations and you will end up with a top knot has quality fence with no stress. We did a lot of research and the quality is really the best in the area.

Guys were Great, work was Great very nice people they all like working for Alenco. One thing that that I did not like and would not make me recommend them is I had a estimator come out and give me a price on the fence fine. When I went to pay my bill they charged me more than the contract price. I have been a contractor for 50 years I wish on some jobs I could do that.

Never been more pleased.had some vinyl fencing installed an I was not happy with positioning of some posts. Came back 2 days later tore it down and re-installed. Very pleased and minimal effort on my part. Very ethical and will recommend them to everyone. Service: Vinyl fence installation

I'd love to give them 0 stars if I could! I sent in via the website all my info for a quote. I followed up 30 day's later to find out when I would get said quote. We are now 60 days out and still crickets. Some kind of communication from them would have been nice. Lost my business.

Gary and Ed did a great job on my new aluminum fence. They were super detail-oriented and it was clear that they are passionate about what they do. Start to finish a great experience. Also every time I called their office with a question an employee immediately answered and helped me. Quote was slightly higher than another one but I chose them bc they have in-house install teams and I clearly made the right choice.

These guys were great- we had to re align an existing fence to accommodate a pool and upgrade to meet pool standards. They not only were great initially- but we had a very stringent inspector that found things - after the fact- this Alenco came back out for small things about 5 time to get then fixed ( issue was original build was a long time ago and not up to spec for pools - not Alenco). They were great and responded effectively.

For the size of my yard and other things I asked for I thought the price was very reasonable. The fence is beautiful! The guys that came out were very professional and they did an awesome job. Save your time.call Alenco, you won't be disappointed.

You can't go wrong with Alenco. We had approximately 1/2 an acre fenced in with 3 rail split beam and post. Their customer service is beyond exceptional. We had to make some changes to the original plan by adding more rails, then I asked to move a gate, and then finally postponing the work competition for some unforeseen septic work. They adapted to changes and made sure that I was satisfied as a customer 100%.

They build our fence with my family's needs in mind and foresight to make great suggestions, all in a timely manner. Our new fence is beautiful and functional, couldn't ask for more.but if I did I know Alenco can accommodate.

Never did business with this company and NEVER WILL. when trying to inquiry about an estimate the owner Maureen was very rude and condescending. I was shocked how this was they treat a new customer. I looked at previous reviews online and looks like I'm not the only one.

Alenco installed a vinyl picket fence on one side of my yard in mid 1990s. Looks wonderful, and has held up beautifully. I'd called several companies, but the material that Alenco had was far superior. It was a good hefty grade, and each picket is individually installed - not just an 8' slab of prefab fence. In 2012 a tree fell on the neighbor's pre-existing fence on the other side, so I called Alenco to install a matching fence.

Not only did they install a new fence there, but they made minor repairs to the existing one, no additional charge. This past spring (2017) a tree fell on the fence (again), and Alenco is the only company I called. SO easy to deal with. They came out promptly to give an estimate, the estimate was reasonable and totally complete (and less than the insurance company anticipated), and scheduling the repairs was so easy. I highly recommend this company.

2nd time we used alenco fence and would not hesitate to use them again- my husband had several operations and we needed this latest fence put up - the old wood one was falling apart - we got a white vinyl fence and what a beautiful job and even makes the house and lawn look amazing! these guys came out on the hottest day and my husband made sure they had plenty of water - you get what you pay for and when it comes to my house I want it to look nice - they are neat, timely and friendly so 5 stars to these guys and the company!

I don't think the other reviewer has researched the fence businesses in this area; if you want a cheap fence there are plenty of places that will get you a cheap fence and cheap looking too. If you want the highest quality materials installed by trained craftsmen who specialize in fencing and fence mending, these are the guys. I've used them several times and every time has been a pleasure.

Recently on an installation we asked to make a change after the fence line was already installed; the crew made it happen and with not too much of an up-charge. On the same job, we asked for some minor tightening and updating to a previously installed fence and that was completed without a charge.

These guys are doing our neighbor's fence: it looks nice, and they're doing a great job. We asked them for a quote and HOLY EFF BALLS.they wanted 5k+ for only 2/3 of a fence! We have such a small yard! So yes, nice job but noooooo to the price!