Delaney

My initial review was a 1 star. However, after escalating the issue to a supervisor it seems that a decision and corrective action was taken. Time will tell so for now I'm up to 3 stars. I've had a Callan deadbolt to break internally in mid-December 2021 and an interior lever-type handle malfunction so that it cannot be locked without holding the handle in position (because it won't stay there) while turning the button.

Multiple communications with the company (chat, emails, phone calls since mid-December) BUT no answers or resolution to date. Only apologetic excuses. Guess I am just frustrated and very disappointed!

We bought our home about 9 months ago and recently the Delaney deadbolt on our back door wore out. We didn't want to have a new lock keyed differently than all the other doors, so I reached out to Delaney about repair parts. I of course expected to pay for them, but was pleasantly surprised when the parts were shipped to me free of charge. I even offered to pay, and it was declined. I was and am very impressed with Delaney Hardware's level of customer service.

Two words: Customer service! I havent been in person. But I called the 1800 # with a warranty issue. Someone answered without going through miles of automated support, so thats a big win. In addition the person that answered was able to take care of my problem without transferring me. Another big win. And finally - a warranty part was shipped out with no hassle. Wins all the way through.

We replaced all our door handles with Delaney lever handles. They didn't even last a year and keep breaking off in peoples hands. A very poorly made product.

My experience with Delaney Hardware goes back several (at least 10) years. They offer a wide variety of styles and finish options for their products at a competitive price. Customer service has always been above and beyond what I've found with similar vendors. As a installer who relies on product being in stock, and coming to me correctly the first time, Delaney Hardware is at the top of my list. I would definitely recommend them to anyone looking to replace old hardware, or for new construction.

Can't thank Krista and April enough for all the help. Ordered at 4:30 and it was ready for pickup by Noon the next day. The items were needed for a final inspection on Apartment building. Great Customer service. THANK YOU!

Thank you to John Citino and his excellent customer service. We needed to replace our front door hardware and he was quick to send us the samples and information we needed.

Sandra is amazing. Can't say enough great things about the customer service I received today.

The so-called "lifetime warranty" is really a scam. My front door EZ Lock is misbehaving and won't close all the time. I darn near lost my dog as a consequence: he got out but a neighbor caught him. So, to execute on this "warranty", you have to send the lock back to Georgia. What are you supposed to do with your front door in the meanwhile? I called Delaney, they were unsympathetic, said I should buy another lock, install in temporarily, ship the original lock to them, wait, then, IF they agree to replace it, wait for it to arrive, have the original lock removed, try to return it to Home Depot or Lowes (if they accept it, USED!) and reinstall the Delaney lock.

By the way, I mentioned to them that I am handicapped and would have to hire someone to do all these installs and de-installs. So, if you are looking for a REAL lifetime warranty that you can actually use, try someone other than Delaney and EZ Lock. It isn't EZ.

Great maker of door locks, has evert thing you could ever need for doors and bathrooms