Tool Experts

Very good service, especially with all the shipping and receiving problems going on now days. During the ordering process online I need some questions answered so I place a Phone call to the number on line and it was answered by an actual person wow. I can say a very helpful person. Thank you. I finished the order online and again I know with the way everything is right now in shipping I expected a long wait but to my surprise not that long and great service.

The website is easy to use and find the products. Also they are selling good name brand products. As a small business owner I look forward to doing business with them in the future.

I ordered a tool and they got back to me and wanted me to send them a picture of my credit card and drivers license I have ordered stuff for a long time and that was a first but didn't get it either way ill give someone else the business I font just send pictures of my credit card to people! I also see some of there come backs on these reviews and typical blaming it on covid seems to be the new blame it all on and never own up to your own mishaps

Ordered a tool I needed for work from here. There was no note stating that any of their inventory was on back order or for shipping time. After the first week I called them, was then told the tool was on back order and they'd have them in a day and they'd be to me in the next 2 maybe 3 days. After the second week I called them and they told me it shipped and is on its way.

I held off on buying another tool because I kept thinking surely it would show up soon. I get things can be on back order and take longer than expected. But this is a company where people buy tools for their 9-5 jobs and every day of not having a tool counts. So if an item is on back order your website should display that the particular item you want is on back order so you can go somewhere else.

Maybe that's greed or maybe that's just not understanding how every other website utilizes that option. It appears I'm not the first one to have long shipping times either. Yikes. Edit: There's no red bold letters anywhere. None beside the item, none when you click the item and see the description, none when you add the item to your cart. Soooo.

I order some padding for the cougar paw shoes for roofing and haven't received them yet and I used the 2 day shipping. I ordered on the 20th of July and it is the 27th today. I sent them an email but says it was incomplete Everytime I send an email

Not happy. They had the tool I needed and sold it at a reasonable price, but their service is SLOW. Ordered the item on 18 Mar 2021, heard nothing from them (aside from an emailed receipt) for NINE days (26 Mar 2021), and then learned via email that they sent the item three days prior on 23 Mar 2021. It took them THREE DAYS to let me know that the item shipped and provide the corresponding tracking number.

Even at that, it was SIX DAYS (an eternity in agile logistics circles) from when the order was placed to when the item was shipped. Then, the tracking number showed that the shipping process is EIGHT days long. Very poor. If they can charge my card online in just mere seconds, then their warehouse should have the item in the mail the next day AT THE LATEST (if not within the hour as I ordered during the business day). US Post Office takes typically 4-5 days to ship from Tennessee to western Washington State.

This should have been a much faster process: order/pay on day one, ship on day two, arrive at my place on day six or seven. Why is this a 14 day process (18 to 31 Mar2021)? They really need to get their logistics straight. Very, very poor performance.

I have used this company several times. Items are always shipped out quickly, pricing is always better than anywhere else and customer service is awesome.

I ordered a Sentry Flow Meter from these folks. The tool is junk. I am loosing out on well inspections and tool experts doesnt want to stand begind tools they sell refered me to the instructions to return unit to 0 is by beating is sharply against wood, really? For $200 you would made better.

I love working with Tool Experts! They are always available by phone and are easy to work with. We will continue to buy all our equipment from Tool Experts!

We ordered a termite probe. The description also stated that it is good for a hiking stick but has a sharp point. It IS a hiking stick and there is no point at the end for probing! It's from a sporting goods company. There is a picture of a mountain on the side of it! The company did work with my husband on a refund.

Every time I call the tool experts, I find that they truly are experts about tools! They are so knowledgeable, professional and friendly, and my order is handled quickly. I would highly recommend them.

These guys picked up the phone on the first ring, diagnosed my problem, and sent me the bulbs I need priority mail like one hour after talking. Great customer service!