Cousin Gary Homes

I would like to start by saying they don't even deserve one starThey are a bunchThey are a bunch of used car salesman Do not buy a house from these people they don't care What condition your home is in once they have your money every drawer in my kitchen has broken in under 4 months and we are still waiting on things from before we moved in they put a big smile on their faces and look you in your eyes and don't care at all I really hope this finds you before you make the same mistakes I did

I had similar experience with other peoples review here. After sale is made, there are miscommunications, not helpful, had to make a lot of calls, no response, and everyone is on different pages. We also lost our representative. It's been a year and no construction is started. Manager is rude to me on phone ( to customer) not how you should run a business.

About a month after loosing a home in a wildfire we stopped in, ordered a home, had them come out to give a bid on install and view two potential building sites. We offered to make a payment of any size and was told it was not needed at that time. Took a deposit and told it would be 8-12 months for delivery. When we followed up on status 5 months later via phone and email it took over a week, closer to two to get any response. Bob informed us he was surprised at our follow up because he said he had notes we were waiting on insurance.

We never put the home on hold, was never waiting for insurance and was working on the required to do list he gave us. He then informed us the home has increased by at least $14,000.00 and he never put it in order. He tried to turn it around on us, yet nothing he said to us was truthful and very clear to us he dropped the ball. Poor communication and customer service.

Wow. These guys are straight SCAMMERS! Paid for them to make us a specific house and they ripped us off. I can't believe how shady these guys are!

I enjoyed seeing their beautiful model homes, even without an appointment, Matt took his time to show us a few.

Really enjoy working with Liz. She is knowledgeable and responsive. Construction in any form will always have its bumps but she is very solution oriented.

GET EVERYTHING IN WRITING. Same as other reviews. Smooth talkers during the sale. They'll tell you all sorts of personal information to buddy up with you. Funny thing is that we didn't need that. We made it easy on them. Came in three times within a week, signed up, paid half for the home, paid their contractor to start. They asked that the check to LG would be dropped off at their office. Months later, there is no sign of any permits filed or requested.

Twice in the beginning, our salesperson told us that the contractor, LG Construction, would go to the county to start permits. To this day, there are none for the manufactured home. Cousin Gary Homes asked us to pay the remainder of the purchase price before the home came out of the factory. We were told by our salesperson that he had no idea when that would be.

Then the manager told us it was on schedule. That would give us two weeks to finish permitting and all work for the home to be placed on our property. I personally cleared an acre of orchard, contacted and set up septic and water-well contractors, paid PG&E's engineering fee to get that started, and what did Cousin Gary and friends do. Nothing! YOU'RE FIRED!

We were not going to pay for anything that has no permits in place, especially after reading some of the other reviews. They argued with us that they had us in a contract, and that they would keep up to $25000 of our deposit, then some other number or percentage, none of which is in the "contract". Finally they, and the escrow company, returned our funds. Weeks later, I have still not seen any money from the contractor.

I have text messages that show it would be sent out last week. I texted the LG that no check had arrived. Their text response was that they were waiting on a receipt for something, not mentioning what that is for. Initially the salesman and manager at Cousin Gary Homes in Chico told us that we would be well informed at every step along the way. We have seen none of that promise.

In the end we were told that the permitting process is difficult because of the COVID. Not true, I applied for a different permit online through Butte County, and received a permit number within days. Update After firing them, I was billed for $3500 by their subcontractor LG. I thought I'd do some research regarding the billing. The bill states that I was charged 500 for administrative fees, 1000 for flood certificate, and 2000 for foundation engineering. Decided to call the engineer. Turns out they only charged 500. So, the contractor sent me an invoice with the engineering company's letterhead and footer with bogus info in the middle, overcharging me by $1500.

Since Cousin Gary had insisted that I give the initial payment to them personally to pass on to their contractor, I decided to go and sit in their comfy office chairs and demand that they have their contractor bring me a check for the difference. Of course Josie chimed in to tell me what a horrible customer I was and that the charges were administrative.lie. Then she called the Sheriffs department on me instead of calling the contractor to come in to see me.

My daughter and son-in-law purchased a home from Cousin Gary in Chico. Here's how it went. Good communication when they are trying to make a sale. Complete and utter lack of communication once that sale was made. Purchased in Jan 2019. Cash deposited in Escrow for the entire cost. After multiple calls with zero response to find out the status, they had go in person to the showroom the week before it was delivered in early June 2019 to know WHEN it was going to be delivered.

In order to get ANY communication from Cousin Gary's, Josie or Bob, they had to show up in the office in person. Period. Phone calls were not answered or returned. Once the home was delivered in early June 2019, the family planned a celebration for July 4 - wasn't complete; Labor day - wasn't complete. Thanksgiving - wasn't complete. Christmas - wasn't complete.

New Year's - wasn't complete. SEVEN MONTHS of lack of communication, lack of follow through, lack of action. SEVEN MONTHS of commitment after commitment missed. SEVEN MONTHS of run around, broken promises and complete lack of integrity by anyone on behalf of this company. Escrow CLOSED in Oct. The house was NOT completed when escrow closed. On Thanksgiving there was still no eaves, no AC, it wasn't not cleaned and it was set up for natural gas vs propane (always on the spec sheet).

It took until AFTER Christmas for the cleaning crew to come out. Every time Josie had to be contacted in person in their office and she seemed surprised the her personally committed inspections were not done, her personally committed repairs were not done, her personally committed cleaning crew hadn't shown up.and she'd "personally commit" to getting it done. Zero integrity.

The permit EXPIRED without a final inspection or Certificate of Occupancy and had to be renewed. The final inspection was completed today, March 10, 2020 - 14 months after escrow opened, 9 months after delivery. Unless you plan to sit in their office daily to make sure they do what they say they are going to do you should give Cousin Gary a big pass. They turned a highly anticipated new home into a painfully long extended experience.

Why isn't yelp showing the most recent reviews first? Instead, the most negative reviews are being showcased, is that standard, yelp?

We found them to be very helpful and friendly we purchased three homes from there to put on 3 locations.

Welp, About two years in and we've already experienced a catastrophic failure of the plumbing. Unfortunately a substantial leak has developed under the master bath that has completely saturated the under-structure insulation and destroyed the moisture barrier in that corner of the home. Due to Cousin Gary's contractor (Jim Fields Crew), the shipping tongues were stored underneath the home (read previous reviews on yelp) and have all but completely inhibited access to that location underneath the home.

The only way to locate and repair the leak was to completely remove the skirt, associated framing and pull out the shipping tongues. Worse yet, upon removing the insulation, we discovered exposed spools of wire with compromised sheath and uncapped terminal ends that create a significant fire hazard. The only options available to you after your 12 mos warranty is to do the repairs yourself (extensive time and labor, not to mention materials) or hire a third party contractor/plumber capable of working on manufactured home which is going to cost you a large sum of money.

A collection of poor craftsmanship from Skyline combined with shod work from the dealers contractor will invariably leave you frustrated and out some coin. I stand by my initial review and recommend avoiding this dealer and the homes they sell. If you do decide to go with their services, you better be diligent within the first year and scrutinize every facet of you home and have it repaired before your warranty expires. Good luck, cause if you go with skyline and cousin Gary homes, your gonna need it.

We just finished ordering our home today! We have had a great experience of being walked through the whole process step by step. The manager, sales rep and office personnel have been extremely helpful and courteous every time we call, stop by or email. We dealt with Josie and Bob. They are professional, competent, innovative and flexible. Our home the way we want it is a vision they share with us.

What the customer wants is a priority for them. We look forward to working with their contractor. We have already met him. He was very professional and answered all of our questions. Skyline is a quality home. It is the second we have been involved with buying. The first one was purchased 8 years ago. I definitely recommend going to them.

Update 9/27/17-Ensure you procure itemized lists that are not vague and ask to see material and labor costs to insure you are getting industry standards for labor rates and material costs. Though you shouldn't have to crawl under your home after purchase, I highly recommend you do so before signing your final draw forms. At no time did the staff at CGH take the initiative and contact us to inquire about our satisfaction with the home, or to address any of the issues with the home.

As I stated in my previous review, I was and am not confident that these issues would be addressed in a quality workmanship manner or in a timely manner. I told Josie that the review would remain and suggested that good quality customer service with future clients would inspire them to leave more positive feedback on yelp and render my review, over time, an irrelevant exception. No further entries.

I called CGH yesterday with some general questions about purchasing a home. My questions were about septic, pg&e, water, well and mostly about home set up and prices. Whoever the woman was that answered the phone was very rude, obviously I was wasting her time, and ended up hanging up on me! I will never even consider this so called business for my needs. They have no concept of customer service. Very rude.

I hope you're in for a long read. I will try to be as objective as I can, but given the quality of service, my disposition is less than favorable at the time of writing this review. From the beginning of the process i.e. looking through the models, the customer service and the attentiveness to your wishes, cousin Gary excels. However, once the funding is secured, it declines, rapidly.

While our area was inundated with water this last winter, delaying our project, the salesman Bob, and his "manager" Josie were terrible at customer service relations and communication. As a paramedic, I'm used to derogatory comments and disrespectful communication methods towards me, but not from a dealership I just gave $239k. Bob (the salesman) will remind you of how overwhelmed he is and stressed out he is with other projects that the idea of conveying a concern or inquiring about your project/home is guilt ridden, making it even more difficult to broach issues in the future.

My speculation is that every conversation with him will lead to him attempting to illicit empathy from you in order to detract you from your complaints and deter you from approaching him in the future. When you do vocalize a concern, he'll diminish your concern and tell you "not to get excited" and blow you off. Attempts to pin him down for specifics will just lead you to insincere ambiguity and inconsistent information.

The contractor that they use is a respectable and nice enough guy, however you'll have a better time getting a hold of the present dictator of the republic of Congo than you do getting a hold of him. The work his crew provides is good, but not on par with the price. As far as the construction of the home, it was as expected for a work in progress, and is looking to be a great home (which is not a reflection of Cousin Gary homes, but Skyline the manufacturer).

There are significant workmanship issues with the improvements around it (deck, debris from construction etc) and when I brought them up to the "manager" I was essentially told "it's what you payed for, it's what you get, and is non negotiable." Even after I tactfully requested that she stop infantilizing me during one conversation, she continued to despite me asking her.

I once called the owner of the dealership, which to be honest, I did notice a change in professional affect of the staff, but was disappointingly short lived. If you're interested in looking for a manufactured home, I implore you to search else where, well out of the area if possible. This was my first time securing a home loan and buying a house and this process has been so stressful and poorly managed by the staff at Cousin Gary that I am regretting this purchase and the reality that I have to communicate with them for future service requests and repairs is frightening. In the end, spend your money else where. I guarantee anywhere else would be a better investment.

I would never recommend Cousin Garys to anyone. They are smooth talkers make it sound so easy an stress free. We have paid for our home an have foundation ready for set up an still no home 5 days later. They will promise things that never happen. You have to do all the leg work, that is promised they do. Contractor never calls back. I could go on for days about the whole thing. Bottom line is very dissapointed an discouraged.

Bob at Cousin Gary's is a most awesome salesman as he simply informs and asks questions, not pushing his product at all but the product sells itself! Thinking of building a home? It's worth a trip to Cousin Gary's!