Desert Flooring

It takes a lot for me to finally get around to setting aside time for writing a review, but this one is certainly a long time overdue and most certainly well deserved. My family and I have been doing business with Desert Flooring for close to four decades. We own and lease various residential and commercial properties from the high desert down to orange county.

From carpet and tile to hardwood floors, we have had zero issues with time commitments or workmanship when hiring this company for any of our projects. I'm all for supporting a local family owned business, especially when that company consistently goes above and beyond.

Unfortunately, my interaction with this place of business ended with my 1st telephone call. I called to get an idea on product type and a general idea of cost before proceeding with an appointment. Although I explained I was shopping around, the person on the other end would not give me a ballpark. After I said thank you for her time.she quickly hung up without a goodbye.

I talked to John, nice guy and was very helpful and had great communication and was upfront with all costs. We used to use another carpet company, but the owner retired, then used another local store and was not happy with the service and product. This time we gave John a try to install some new carpet in one of our rental properties. All we can say is, they did a fantastic job and they finished a couple days earlier then expected. His price was more then fair and the carpet looks fantastic! We will be using his company again in the future! So happy we found John and his company.

Love my new carpet! The guys did a fantastic job, fair prices. Highly recommend! Thanks desert flooring

The most bad service ever, the lady super rude she practilly ran us

I purchased my floor with them it was actually the best price compared to other in the area. i had no problems receiving product at all.

Desert Flooring had carpeted a home for our family nine years ago and we were very satisfied with the carpet quality and their workmanship so when we needed flooring this time we called on them once again. My inquiry was met with a quick response and an appointment to pick out materials and the quote. I was impressed with their knowledge and expert advise which led to an immediate decision.

The price was better than other quotes I received from other companies while we received a better quality for that better price. The installers were on time and I was impressed with their expertise. The installers told me that they have been working for desert flooring for ten years. We are very happy with the new carpet and the entire process went smooth and on time from my first phone call to the installers cleanup. I would recommend that you choose Desert Flooring.

Shop around. Their quote was almost double the surrounding competitors. nice guys, just extremely overpriced. shop around

Having just moved to Apple Valley we needed someone to replace the existing laminate flooring with tile, all 1450 sq ft, before we moved in. I contacted John at Desert Flooring and he gave me a quote that was unbeatable from the outset. His team started within 4 days which was perfect for us. Underneath the laminate they found vynil which they also removed (Quality tilers, No shortcuts).

We could not be more pleased with the end result, the customer service, the price or any other aspect of having my tile floor installed. A perfect experience from start to finish!

I purchased my wood flooring from them last year, over 650 Sq ft and received nothing but customer service. It took a little extra time to get the flooring in long beach but I'd was worth the wait. They delivered to my house as planned and helped bring the flooring inside. I installed the flooring myself but my experience with this company was easy going and relaxing throughout the process.

Called to get a estimate spoke to Jon he never showed up he even called and confirmed! Called the next day and the most rudest person answered the phone told me to called someone else cussed on the phone which was unnecessary who ever that lady was needs another job because she sounds unhappy! With that said I would NEVER recommend this place!

I hired them to install Laminated Flooring in my house, the owner charged more than 5.00 dollars sq f including laminate and installation, it was expensive, just because he promised to be installed asap I decided to pay. The contractor was kind of rude, complaining about moving the furniture (everthing was included in the contract) He was late 3 hours everyday, and when I called John to ask why they were late, he didn't help that much, first he was kind but once I paid the deposit and agreed to pay cod he didn't pay attention.

I was very dissapointed with the service, they were messy, John told me they will fix a hole vinyl had, before putting the laminate, but the contractors didn't, fix anything that was said, they even didn't tape underlayment completly, just in some parts, they didn;t clean the dust before putting it, they were careless when moving my furniture, they were using my restroom without asking. the pillows of my sofa they just dumped on the duty floor, the contractor said he has 40 years doing this, I don't know if was always like this, but I was hopping a profesional service for the money I paid, I must say that the two helpers were nice, but the old man was rude. Do a favor yourself and don't hire Desert flooring.

I can not recommend this company. I was a repeat customer and will not return again. I purchased new carpet and padding for a 3000 square foot home. During the installation one of the installers broke the wheel on the sliding closet door. No big deal except for the fact that Desert Flooring refused to pay for the repair. First they claimed they didn't break it, but since the broken pieces were laying on top of the new carpet, not thrown outside with the old carpet and padding they eventually admitted they must have broke it.

Then the owner John pulled out the contract and showed me where they are not responsible if they break anything. I told John if he didn't pay for the repair I would stand outside his place of business with a picket sign. So John paid for the repair. The total repair cost of the closet door was only $121.00, sure was a lot of stress for such a little amount of money.

The vinyl floor installers were on time and extremely professional. The work they completed on my kitchen floors were great! I like best that they're a mom-and-pop operation and their installers have been in the business for over 40 years. Thank you for a job well done!