Hardwood Lumber & Planning Mill

Unfortunately, agree with other reviewers. Lead time was worse than advertised, and then there were additional shipping delays and miscommunications that they did not take responsibility for. As a result, we had to hire workers to hang around waiting for the slabs, only to have them not delivered. Happened three times.

I wanted to love this product/experience as I had done a ton of research prior to ordering. Unfortunately, I am extremely disappointed with their service and product in whole. 1- I ordered 6 different samples under the impression this would be credited to my order. Not the case, they only credit up to $120 in samples. 2- once I decided and placed my order (they were great and helped me order over the phone), my order was made very fast!

Only great part of this experience. 3- my order showed up for delivery. After spending $332.15 on delivery I was SHOCKED when the delivery driver left my $4,000 countertops ON THE SIDEWALK. I live in Philadelphia on a busy block. They would not even bring them in the door. This is unacceptable! 4- I call and all customer service would say was that they were sorry to hear this was not explained to me.

I am sorry but when spending $4K, I would hope better customer service would be provided 5- the bolts to join my countertops we not included when I was charged for them ($50). 6- I know wood colors vary but the sample and the countertops are pretty different and I do not love them. Overall, VERY disappointed with the money spent and lack of customer service and quality from this company.

Had them make a butcher block for a kitchen island. The basic quality of the workmanship was good, except for two things. There's a scraggly, dime-sized hole from a knot that I'll have to repair before I finish it (the other side is worse). That section of wood clearly should not have been used! How hard would it have been to exclude it? Also, someone dragged the whole thing across a sharp edge before they boxed it up, so now it's got a massive scratch across half of it that will require significant sanding to repair. Basic carelessness, in other words. The attention to detail with this company just doesn't seem to be there. Not impressed.

I regret getting involved with these guys, horrible and unreliable company to deal with. There are too many more options out there, search them out first.

***Buyers Beware - Buyers Beware*** Please do not buy anything from this so called reputable well rated company. They will string your order along for months all the while feeding you different lies and more lies every time you talk to them. Worst experience I have ever had with any company. Even the poor girl that attempted to help me no longer works there. Gee I wonder why, I am sure that she was fielding pissed of clients all day long and gave up and packed her bags!

Just to give you an idea. Ordered a $1k plus dollar counter top on July 5th 2020, just cancelled my order today October 12, 2021 since they obviously could not deliver (as you can tell I truly tried to give them the benefit of the doubt). Just wanted 4 months for nothing. What a shame seems like they have nice products, unfortunately I will never know. SERIOUSLY FOLKS STAY AWAY FROM THIS ONE AT ALL COSTS!

I will never order from this company again. Not only are they rude but product was severely delayed and what was received was not what was ordered. I had to dispute the charge which should say everything anyone would want to know! buyer beware.

We ordered the hickory stair treads. The website clearly shows a variation in the pattern of the wood and even a few reviews showed the same thing. When the shipment arrived it looked nothing like the pictures representing the product. I took a tread to a local woodworker in my area and his professional opinion is that the treads were clear hickory, not what they are showing on their website, and what we thought we ordering, the number 2 hickory.

I have reached out to have it corrected without any success. They admit they sent clear hickory in one email and then turn around and say they only have two different types of hickory, hickory, and rustic hickory but we received neither but rather clear hickory that looks nothing like our floor or their website pictures. At this point, I am just going to probably paint the treads and lose 1800.00 on the deal.

My advice is to go to a local cabinet shop and have whatever you want to be made. This company does not care about customer satisfaction. I've been a carpenter for 30 years and have never been treated so badly over something like this.

Product looks great. Exactly what we needed. We sent shop drawings to them, and they were able to match the dimensions of our marble countertop.

If you want something on time this isn't the place. They do good work so far but you could grow a tree faster than getting your order complete and shipped to you. I ordered from them in 2019 Sept. I was told 5 weeks. It was six weeks and no shipped ordered. I had clled them every other day. The customer service lady said the finishing department was behind.

It must have been the end of the six week and I was upset. Customer service lady went back to verifiy my order was finally being shipped. So now it's 2021 I ordered my product on April 12th expecting to have it around May 5. its April 17th and no shipped product. This is the third tI'm e I have called. On April 29th I was told my order was nearing completion.

So what happened. When I talked to customer service what was I told they had some problem s and the finishing department was behind. I'm like Deja vu. Never will I ever order from them again. In the words of George Bush fool me once shame on you Fool me twice shame on me. Fool me a third time a fool don't get fooled again. I don't know how they staying business. This is ridiculous same problems two years apart. I'm done with them

The cutting boards we bought for our two sons and their wives were beautiful. The service was perfect! The salesperson allowed us to peek into the storage cupboard and choose the cutting boards that we liked. Very special touch! We will be ordering our butcher block countertop from Hardwood Lumber soon.

Very satisfied with the service and product quality. In my searching, it was difficult to find a single supplier locally (NM) for stair treads and flooring in hard maple. Had to reach back to my home state to make it happen and I'm glad that I did. Wife is extremely pleased with the finished product.

Order did not meet the specifications and took far longer than the time indicated on the website. You have to call repeatedly to get follow up. We had to redo the edges because they messed up.

Overpriced and when the product finally arrived it looked nothing like the wood on their website. IT IS HALF GREEN. It is also two pieces of wood made into one, hence the half green and half walnut. I complained and they kept telling me that the product on their site was green which it is not. I found them rude, I hated the product for the price and when I asked to return they ignored the request for a box. Avoid!

Ordered my counter top from them back on 7/30/2020 and still have not received the right one. They sent me someone else's counter top and insisted I unbox it and take pictures of it. I tried to tell them that wasn't a good idea if they wanted it to be shipped back. But they did not listen so I unboxed it and of course now they want it all packaged back up. (which I did) That was about a month ago and was told my counter would be here in a week.

They continue to give me the run around and don't follow up on anything. I've been very hesitant on writing this review because I'm self employed and know how hard it is to build a business. But after waiting for 3 months and keep getting the run around this is my last option.

I cannot say enough about how disappointed I am with this company right now. I contacted them for a desk project I wanted to build and explained the details. The person I spoke to was very helpful in explaining the details of their operation and helped me pick the right solution for my project. They instructed me to contact them via email, so they could get me a custom quote for my project.

I did this and received a detailed quote within 24 hours of my request. Great so far! Then the "other shoe" dropped. I outlined back to that written quote exactly what I wanted to order based on their directions and asked how to proceed. I was told that they would be happy to take my order, but the price would be 50% higher than the written quote.

This difference was attributed to the referenced edge finishes being almost 10 times more expensive than quoted in the email. Additionally, there would be almost $200 in shipping charges that would be added to my order. This is after the email clearly stated that shipping was via freight shipping and explained what my responsibilities would be when it arrived.

It also stated that I could upgrade my shipping, but that would be an additional cost. I find this entire experience very disappointing. I asked to speak to the manager and her response was that they made a mistake and were sorry, but they would not be able to honor the initial quote. The idea that a written quote for a project that clearly states it is good for 30 days is able to be dismissed due to convenience is remarkable. How is a consumer supposed to trust a business that will not stand by their written word? I cannot help but believe this was bait and switch advertising!

Ordering from this company left a lot to be desired. The wood we received was nice but was delivered damaged (not surprising since this piece was not packed well and unfortunately because of timeline we could not wait for a new piece as the first took so long to arrive). After going back and forth in emails for sometime with Martha Mae essentially arguing about which side is the finished side, they refunded me 50% for one damaged piece.

It took a really long time to ship and communication from the time of order was very poor. I had to make a habit of every few weeks checking in on the status. None of the wood is sustainable either which was a major bummer. If we did it again, we would find a different company to order from.

We ordered 2 8ft butcher block of Hickory back in April for my daughters condo. We received it last week. I know with Covid that things are delayed, The truck arrived( there was an additional charge $400.00 delivery to the front door. Since we are both in quarantine we decided with weight of the butcher block to pay the extra handling fee. We are now up to $1200 for two unfinished Hickory counter tops after months of waiting and trying to get them to give us a deliver date.

Then we open them. We know that they are wood products and they are subject to not being the same so when one was beautiful with darks and lights I was exited to finish them and get them installed. My wife and I lift the first board and it was cracked. The one under it looks like it's all white.:-(. You would think that a company that sells countertops for the same kitchen would at least try and match two boards so they look somewhat the same. especially since they were purchased at the same time and for what they cost. UPDATE.

I fixed the board that was cracked myself. After reading the customer service responses. It seemed to be less hassle to fix it vs trying versus sending it back. I hope that this comment improves your thinking when filling and shipping orders especially when we paid so much for your product and an additional $400.00 for special handling.

Hardwood Lumber provided a gorgeous Rustic Hickory countertop for my kitchen renovation. I had asked them to provide photos of each piece prior to sending it to the final stages of production, and this helped me ensure that the woods chosen blended nicely. Their prices are very reasonable, and the final product is well worth it.

I'm not one to write reviews often, but Hardwood Lumber Company's excellent customer service is worth acknowledging. I ordered a Walnut End Grain Butcher Block Cutting Board about a year ago as a gift. About a week ago the board surprisingly cracked, after being well cared for over the past 11 months. I contacted customer service about their repair and/or replacement policy and they got back to me in a timely manner.

They not only offered to replace the board, but recommended and offered to ship a better quality and more expensive board. I would highly recommend purchasing products from this company. I will certainly continue to purchase products from here because of this wonderful experience!

I ordered a cutting board. I had it in one week. It is beautiful! I ordered an end grain maple 1.5 inch board. It is flawless. I see years of use ahead. Only time will tell. As far as communication. I got an e-mail response the day I ordered it. The next day I got a "status change" notice it had moved to "fulfillment". Then I got a shipped notice and the next day it arrived! If you want a high end cutting board look no further!

I have placed an order on 4/18/19 for an unfinished wood in office desk size. I am still waiting to receive as of 5/10/2019. They said it will ship out sometime in next week. They do not even apologize for the lateness.

Communication upon ordering is very poor. I thought I had asked what seemed to be a million questions before ordering, but apparently I didn't ask enough. The sales rep was timely with communication, but lacked information. After waiting 6 weeks for our custom cabinet top and shelves, we opened to what looked like amazing pieces! The one draw back.there were stickers stained into the wood on one side.

We had shelves built that are floating and now, we have stickers showing on one side. We paid a lot of money and it's very disappointing to know this company wont do anything to compensate us for this trouble. The miscommunication that happened: The sales rep did note in an email that an "unfinished piece" has one good side; however, we received a "finished" piece, so figured all sides would be "finished." This wasn't the case, so if you are wanting your piece of wood to have 2 "good" sides, please make sure you notate this! (FYI: you apparently pay extra for 2 good sides).

Poor custumer service. Great product but poor service. They missed an item and long wait for shipping. It is sad because product was great. Communication and online ordering poor. Go elsewhere. Just definately disappointed

Timely in delivery and good in price. Also very responsive to emails. Were also very professional when I reverted back with a problem. They replaced it with a different piece for free.

These guys have been wonderful. A few months ago I ordered a finished hickory butcher block for a kitchen facelift a few months ago. It arrived exactly when they said it would and in perfect condition. The block is gorgeous and the company super helpful and generous. A recent visitor left a surface scratch, about which I called the company. They were immediately responsive and again generous and helpful. That day they sent me a bottle of the spray sheen at no cost. Add two more stars!

Received damaged and defective stair treads. The corners are smashed, the boards are cut uneven, and there is a large deep mark that looks like it got stuck in a gear. Company will only return/refund purchase price and all shipping both ways is to be at my expense. Poor quality, and no ownership of their poor craftsmanship.

I would have to disagree with the other reviewer! I got a sample of my wood so I knew exactly what it would look like. Worth the $20 extra. The counters were gorgeous when they arrived. I would have given 5 stars, but they made a small error with one of the shelves I ordered to match the counters. They quickly resolved the problem, and no one is perfect, so I would certainly recommend them. Great price and amazing quality.

This company is the real deal. Extremely professional, very helpful and they really know their business. We had a custom order that was ordered from across the country and arrived exactly as specified. I would not hesitate to order any of their products. A rarity in this day and age: total pros who do the job correctly the first time. Plus they are a pleasure to deal with!

So, they accepted my return, but really no acknowledgment of wrongdoing. Emma apologized for ME not being satisfied and said that it would darken when finished. I responded that I was doubtful it would darken more than a light pink color and no one wants a pink countertop and she'd be more believable if I hadn't received the first countertops that had the nice shades of red. I received a stale countertop that was closer to a white. This place disgusts me. NEVER AGAIN. There are plenty of better companies out there than this trash.