Tri-State Stone & Tile

I consider it a public service to warn people against this company. I first used them when remodeling my kitchen about 4 years ago. They were the closest to me and I regret not having traveled just a bit further to someone else. I paid a significant amount extra to have a mitered edge to my very large countertop and they messed it up completely. The countertop was white and there was a fine black line where the edge met the countertop.

The owner, Bill, is rude and defensive and tried to convince me - without seeing the end product - that I was crazy. When he saw it, he ageeed to fix it but the work was poor quality and the counter still has traces of the black lines. I recently had an outdoor kitchen done and somehow let my contractor talk me to into using Tristate bc it was close and he felt he could get product more quickly through them.

In light of supply issues I agreed. I fully regret it. The final cost was 50% higher than what they quoted us in the store (what!? How does that even happen?). They sent over a sloppy template that indicated no seams but the end product had 2 seams in odd places that didn't line up with the rest of the pattern. Another total disaster by TriState. And another entirely unpleasant experience with the rude owner. This should be zero stars but there is not an option for that.

We just had our master bathroom shower and jacuzzi retailed by Tri-County Tile. In a word, we can't be happier with the work they did. First off, the quote was reasonable. Mike was flexible with dates (we had a medical emergency that postponed our start date) but once we agreed on a start date he was prompt and there were no delays. He really leveraged his experience to our advantage in helping make design decisions too. Overall, a very positive experience, I can't recommend him highly enough.

Full kitchen remodel and couldn't be happier with Tri-State 's part in the process. Daniella assisted to lay out the new kitchen and her eye for detail as well as her designer vision is unmatched. She was patient and so helpful in my choosing just the right granite. Price quoted is what we paid and scheduling, delivery and installation were right on! Granite is beautiful. Would recommend Tri-State and. kudos to them for having such a great staff :

We had such an amazing experience dealing with Tri State Stone & Tile staff. It was an excellent investment purchasing countertop from this company. Superb customer service! Daniella, such a great communicator, very knowledgeable within her trade, she seeks creative alternatives/approach which countertop is suitable for our kitchen. She's always available, enthusiastic, energetic and polite.

The installers, Diego & Christian are one of a few staff members who came to my house and did such a great job, quick and efficient. They work hard and on time. Very trustworthy people. These employees are truly the heart of this company. I highly recommend Tri State Stone & Tile!

We purchased a beautiful piece of quartz countertop (looks very similar to marble) for our restaurant almost 5 years ago. The team at Tri-State was very helpful and knowledgeable. Recently, the piece of quartz needed a repair, and the staff were truly incredible. A team was sent to perform the repair the very next day and did an amazing job. Thank you Tri-State! Gratefully yours, Tommy Pollio (Co-Owner @ The Pasta Shop)

Attractive showroom. Very large selection of slabs and remnants. Attentive, courteous staff with delivery of service as promised. A Very positive experience.

In renovating our entire kitchen, the easiest and best service we received was from Tri State Stone. The people we worked with, especially Daniella, were exceptional. They were always punctual and the granite installation was done in a matter of weeks. They gave me a piece of granite to take with me so I could match the back splash. The workmanship was outstanding and the end result is beautiful.

They were courteous, friendly and always on time. I am so happy that I picked this company and would recommend them to anyone. Thank you Tri State Stone for all you did to help finish my kitchen in the best was possible!

I have no problem with paying additional money for services provided. but your client service staff did not let us know or get our signature before delivery and cod. very unprofessional! and never admitted that this was their mistake. jerry s

It started greats and we put down a 50% deposit on a remanent. Had lots of communication back and forth as our bathroom renovation was progressing. As we got closer to scheduling the installation, we fine tuned the pieces we needed. They came to install and presented us with COD invoice for twice the original price. No revised estimate, no verbal notice of any kind.

When I said I would pay 75% of the new total and have to discuss why we were not notified of the new price in advance there was silence and only that they were going to take back all the pieces unless we paid in full right then and there, no discussion, would not let me speak to the owner. Buyer beware if you choose this company, very unethical!

They might want to learn how to hire competent drivers, had one try and run me off the road after failing to stop at stop signs, rode my bumper despite me being over the speed limit, only to almost rear end me as I was making a turn. Needless to say they won't get my nor any of my family or friends business.

I wish I had a good review to write about Tri-State. I had high hopes in finding the right countertop for my kitchen. I asked for three different quotes and each quote they gave me was the same quote as the first with an additional charge. That doesn't make any sense to me. Not a clear cut quote for the stone or surface I asked about. It seems as though Tri-State really did not want to take the time to help me much and now have lost my business. I was on the market for countertops and now have taken my business elsewhere.

You learn every day. I had granite counters installed by another company two years ago. I wanted them resealed. Tri state said they could do it for about $190. They wanted payment up front. That was unusual, but I did it. They were to come on Wednesday and be gone by 11:30, due to my schedule. When no one showed up by 11:00, I called. We rescheduled for Friday.

On Wednesday afternoon, I got an email invoice that they had run my charge card even though they had not done the job. Two men showed up Friday. I learned that the routine to seal the granite was to wipe with acetone, wipe off with paper towels. Spray on with a sealer, wipe off with paper towels. Spray on for shine, wipe off with paper towels. Done.

Why did I hire a tile company for that kind of seal that the men told me should be done every six months? My Friend used another company who said their seal procedure lasts six years. Live and learn.

Good selection and friendly staff. However slow and expensive. Found a different place which can do a kitchen countertop in 1 week instead of 3 and for 15% less.

Loved every step of the way with this company. From the moment we entered the shop on a busy Saturday morning, picking out our stone, scheduling our install and the actual installation. All around a great company to deal with. They went out of their way to accommodate our needs. Great attention to detail with lining up the countertop with the backsplash made of the quartzite. We couldn't be any happier with the finished product!

Wow, if you're in need of a kitchen or bathroom counter top this place has it all. Such a wide variety of granite, marble, composite, sinks, ect. You'll need at least an hour to see it all, oh, and the staff was amazing.

To say I'm obsessed with my new counter would be an understatement! They were wonderful to deal with especially the young lady who helped us named Karolina. She is patient, knowledgeable and an absolute asset to this company. From the day we walked in to pick our slab till the day it was installed it was smooth sailing and we were amazed at how quickly it was all done. I would absolutely recommend this place to anyone.

I had work done by tri-state and would never use them again. Phil should have been a used car dealer. There are other counter and tile companies out there.

Solid Gold! Everything about Tri-State went way beyond my expectations. From my time in the showroom, to the last installation visit everything was exceptional. They did exactly what they said they would do, and did it exactly when they said they would do it. No delays, no surprises. Tri-State not only called a day ahead to confirm installation dates, the installers would also call to let me know they were on the way! Installation was brilliant to watch and extremely meticulous.

They leave your home spotless, the only thing left behind was my beautiful, precision cut granite! THANK YOU Daniella, Nick, "Mexico" & helper for all your time, communication, effort, skill, and thoroughness. Truly outstanding!

Our experience with Tri-State Stone & Tile was wonderful from beginning to completion. Working with Daniella was a pleasure. Our interest was in granite counter tops. We were impressed with the display and quantity of various large slabs. They made choosing our own unique piece easy. Daniella, using our measurements, mapped out a make-shift template, which really helped me with visualization. Installers David and Christan, were meticulous in their work. They did an excellent job. I would not hesitate to recommend Tri-State Stone and Granite. This was a very satisfying, stress-free experience.

Tri- state was recommended to us by a family member. Their customer service was very good through out the entire process and they were reasonably priced. Our sales rep was informative and easily accessible to answer all questions. Tri - state followed Covid19 safety protocols from their showroom to every staff member involved in the project. We are very happy with the final results and would recommend to others!

Everyone in the company is so nice and very professional, . They go out of there way to accommodate your needs and schedule, and they are so easy to reach! I absolutely love the granite countertop, double sink, baskets, and the sink grids (that keep it from scratching), which we purchased from Tri-State Stone. They actually came in a snow storm to do the installation. i sent them home due to the conditions.but they came back the very next day and did a perfect job. Tri/State Stone was highly recommended to me, and I highly recommend them to anyone looking to install countertops.

I have worked with Tri-State for almost 6 years with my projects and for my clients. They have never disappointed.

We waited for over an hour for someone to help us here. We left when one of the employees there was rambling on to someone else about his first car instead of helping a customer. Will be taking our business elsewhere!

A fantastic company! They did a great granite top installation and there wasn't a spec of dust when they left! My pantry is amazing thanks to great installers and well priced granite. They were on time and fulfilled every promise. Danielle was a great sales person too- great follow up.

My wife and I bought a condo in Rockaway NJ about a year ago. We were very happy with it except for the old kitchen counter 1960 vintage. Fortunately we were referred to Tri-State Stone &Tile. Yesterday a crew of 3 men came and replaced the old formica counters with the most beautiful granite counter. They were quick, clean and friendly. We could not be happier with Tr-State Stone & tile and the help Terry and Danielle gave us selecting the best granite to match our cabinets etc.

They were professional and courteous and very patient with us as we tried to decide on what we wanted. I strongly recommend that if you are considering having your kitchen or bath counters replaced you call Tri-State Stone & Tile' I know you will be glad you made the call. Thanks Terry and Danielle George & Phyllis Rockaway NJ

We had an excellent experience from start to finish with the installation of our granite counter top at Tri-State Stone. The showroom is great and even better, you can go in the back and pick out your slab, adjacent to the shop where the stones are cut and shaped. The workman who did the template did an excellent job. And the installers were real artists.

The end result looks great! I was on hand for the installation, and the installers advised me where to trim or add supports as they worked, to insure a sound base for the stone. I strongly recommend these folks. Why go to a home store or kitchen place when you can buy directly from the experts who actually cut the stone in their own store.

We had a wonderful experience with Tri-State Stone & Tile. Daniella did a great job of helping us pick out the granite color and explaining the renovation process to us. The measurements were exact and the installers did a fantastic job. The customer service was excellent anytime we called with questions. Our kitchen counter and sink look great. We would definitely recommend them to others. Thanks a lot.

These guys are the best - whatever you do, consider these professionals - they had some challenges in my older kitchen and worked hard to make my countertops and backsplash look perfectl