Ace Hardware

I called to ask about a Weber grill repair and got great service. They do not offer the service but called Weber customer service for me and got me the name of two places in CT. Can I just say Matt was awesome at RW Hine Ace. Matt called and then gave me the information. Now here is the shocker - I called Weber before I call RW Hine Ace and was told they don't offer any of that information.

They can only trouble shoot your problem over the phone or send you instructions via email. Not good customer service from Weber but GREAT customer service from Matt at RW Hine Ace Hardware. I will have to stop in and meet Matt the next time I'm in Cheshire which is once a month. This is why I like using small local stores because the art of customer service is still 'in business' so to speak. LOL

Great town hardware store. Wonderfully helpful and friendly. Everything I have needed I have found there.

Best hardware shop hands down! Staff is super helpful, friendly and just so polite!

For a hardware store they had everything. Definitely helpful staff as well. I think in total 5 people asked me if they could help when all I needed was Allen keys.lol

I've shopped there for years and they're always very helpful.

I love Hines! They have the best employees! They are always helpful and know where to find the item that is needed. The paint section has knowledgeable people behind the counter that can mix up the right shade of color. This store is a hidden gem in our small town!

What a cool place. Came here when I needed a few screws that I didn't know if the big stores would carry. They made it super simple and the salesperson showed me exactly where they were. Much more simpler than walking down aisles and aisles in the big stores and spending time trying to find it. They also have a lot of other cool stuff in the store, too, so it's more than just a hardware store. Love it!

Truck Drivers! Thus is a local Hardware Store. Early Morning receiver! No overnight parking. You back on their yard from the street. Nearest Truck Parking is TA TRUCK STOP, or REST AREA, SOUTHINGTON CONNECTICUT. About (8) eight miles I-84 E.

Very nice old fashioned hardware store. Its good not to have to go to home depot or Lowes. Friendly helpful staff too

Not too thrilled. Love the store and mostly good experiences, but they need to be more concerned about the customers. The guy working behind the paint booth was hacking away with no mask on. Not really something you want to see when a deadly disease is going around. He was visibly sick, coughing, blowing his nose and walking around clearing his throat like nothing was wrong. Very uncomfortable!

Every time I go to this store I am amazed at the level of customer service everyone has. You can tell they value their customers. The selection is vast and goes well beyond basic hardware items from Christmas decorations to Yetis to grills to candy. It seems like whenever to hear about a shortage of something on the news, you will find it at RW Hines! They also have a great selection of Cheshire items/gifts. Cheshire is definitely lucky to have this gem in town.

Best hardware store within 10 miles of me. Friendly, helpful, well organized and they carry quality tools and a very wide variety for a "not big box" store. Also clean! This is the first 5 star i have given.

Fantastic service! I was buying a grill and the young man who helped me gave me a preassembled one (AMAZING, 10 STARS FOR THAT), brought it out to my car, and finagled it into my trunk. I was in and out in about 5 minutes with a perfect Father's Day gift. Love this place!

I am giving this store one star for the sole reason that I recently discovered a cat lives in the store. I alerted the staff, thinking that it may have been a stray cat that snuck in and I was then informed it was the store's cat. I personally find cats dirty and off-putting. However, my aversion goes beyond my personal feelings because many other people have severe allergies to cats and I am sure they would not be happy to learn of a cat spreading dander over their products.

If some people like cats and or other animals that's fine and their right to do so. Though in a place of business a cat or any other animal aside from an actual service dog (not including an emotional support pet) has no place. I am sure some people like the animal and think it's fun to interact with. However, not everyone likes cats and or other pets and many others have serious allergies to their fur, not to mention the cat is likely adulterating some of the food items in the store.

If you like cats and it doesn't bother you that it freely roams the store, then it is a five star location based on selection and service. I however do not have an affinity for cats or animals in public stores or facilities, so, I will not be coming back to this location. People are continually pushing the boundaries with pets. I for one, representing many, believe everything has its place and a pets' place is in the home or a pet friendly park or a pet store and not in a hardware store.

I still love shopping at RW Hine! The old world feel and service is great! Just bought some Scotts fertilizer to make my lawn wake up nice and green for the season! I can count on finding hard to find fasteners or do-hickeys (big technical term LOL!) when I need them.

RW Hines is a local, go to spot for literally anything you need hardware wise. My father has been in the home remodeling business for over 38 years and always goes here, sometimes 3-4 x a week. We always find what we need, and when we need something that is not in the store they will order it and make sure. I never can walk 5-10 feet without a young associate asking me if I need help, which is always great. I like that they employ younger kids which usually is their first job ever- it is nice to see them hiring local high school students. I always have a good experience here.

I've been coming here for years and most of the time, they have what you need. Prices aren't bad considering it's not a big box and it's in Cheshire. What really impresses me is their selection of fasteners. You can find just about everything you need: SAE, metric, fine threads course thread, grade 8, springs, shear pins grease zerks.they have a lot!

The store is rather large too. There's enough staff working to point you in the right direction. Some of the staff are a bit young, so they may have to call for backup if you have some more in depth questions. They refill propane and have a rental section for equipment, tents and party stuff. It's a really good one stop shop local hardware store.

I worked with Dave and Eric in the rental department to get some chairs, tables, and linens for a party I was having at my house. Whenever I talked to anyone on the phone, they were always professional and helpful. Even so, I did call around to see if there were any other places who had better prices (I originally was looking at getting a tent, too); there definitely were not, though!

So with great prices and professional people, I made my reservation. When the day of my event arrived and delivery came that morning, there was a slight mix up, and I wasn't there to address it. As soon as I got home, I got in touch with Dave at the store and not only was he genuinely apologetic, but he had everything corrected within 30 minutes! Definitely a reliable place for party rentals!

If you like hardware shops beware. This one may give you an orgasm. I would prefer to visit this place than the larger stores. Always friendly and genuinely helpful and knowledgeable. They seem to have most things. Great selection of tools, able to advise wisely on paints (something larger stores often lack), and a decent loyalty program.

I love R.W. Hine hardware store. Although I'm pretty sure it's an Ace Hardware store and not a True Value. They' re Yelp listing needs some work but they're retail operation is fantastic. I'll drive and extra 15 minutes just to patronize this store. It looks small from the road, but the store is pretty large and has a huge selection. I've bought small hardware there (found very random and specific fasteners, nuts and bolts), I've bought paint there (got a great recommendation from the paint manger to buy a special primer and paint because it was a specific job and the advice really paid off), and I rented a commercial wood chipper there that worked like a charm. It's at the top of my list for hardware sore shopping.

Sometimes the hours seem odd, but the people that work therre are always friendly, and it's conveniently in the center of town so you don't have to haul all the way to a Home Depot or Lowe's if you don't want to.

Local institution GREAT service prices comparable to the big box stores. Hours and inventory not as good as the Big Boxes but I would go there first