Custom Stone Supply

"Open until 12" on Saturday.if they feel like it. I got there about 11:30 am, and no one was there. Door was locked. I knocked, called, no answer. Wasted a drive over here.

This place has a great selection of high quality stone and paver materials as well as sample project displays inside and outside. In my opinion, it's geared more towards the contractor or someone buying larger volume than just a few pavers or few bags of gravel. The manager (Adrien) is very friendly and knowledgeable. Everyone at the front desk and in the yard is helpful and knowledgeable as well.

We had alot of questions but they were patient with me. Their interior showroom is small, so to see all the colors and variations you need to go out into the yard. Not a negative, but just a heads up for anyone expecting a grand interior showroom.

Frisco Location: This my 3rd time ordering river rocks from this place. Each time the cost just goes way up. The cost to deliver the first time was $50. This was for 10.5 tons of rocks. My 2nd order in March was $185 delivery fee for 3 tons of rocks and the order that was supposed to be delivered today and still hasn't shown up was $240 delivery fee for 2.5 tons of rocks.

The girl that answered the phone is so rude. I hung up on her and called back and a guy took my order and said he would call me back with the price and get payment and he never called me back. I called the next day and the same rude girl answered and said she had no idea what I was referring to b/c they don't keep cash sales in their system. I finally placed my order, paid for it and now they can't be reached to find out where my delivery is.

My landscaper is supposed to be here early in the morning, but now I have no rocks for him. Terrible customer service and I do not recommend this place. Update: It's Saturday and my order still hasn't been delivered and they still aren't answering phone calls.

Great customer service during covid with supply chain issues rampant, it did not impact the ability to deliver!

Horrible experience, asked for help at least 5 times in person, and was told it should be out there, never found what I was looking for, they are not interested in helping you out

Call before you go. Prime time in spring to be doing projects and they randomly close on Saturday to do inventory.

If you DONT want what you ordered and you NEVER WANT IT FIXED - go visit this company. 2 years trying to finish a wall and simply cannot get what I ordered and cannot get anyone with any tenure to get involved - SUCKS is a nice word to use.

Website says they close at 5pm. Placed a pickup order earlier in the day and showed up at 4:05pm on a Monday and was told they were closed and come back tom. Not a good way to do business.

The inventory available is high, but the selection isn't what it used to be. Another company that got rid of the counter help who actually knew what they were doing. Accounts were always active. You received timely returns on your phone call. Everyone was always on time.

I typically do not write reviews - don't have the time to be bothered. However, the treatment and service that my wife and I received at Jewell an Old Castle Company (Frisco, TX), compelled me to make the time. Our approximately 700 square foot backyard patio would be my first substantial paver project to tackle. The staff at Jewell were patient, helpful, and accommodating with every step of the process. Specifically, Jorge Tapia, spent time listening to our needs; providing us with ideas and expert advice.

His demeanor was professional and he made me feel that my project's success (not generating the largest sale), was the driving factor. They deal with large orders and professional contractors all of the time, but I was never made to feel that my business was any less important than the big contractor's jobs. They delivered the product on time and as promised (the delivery driver even brought the pallets through the back alley so that it would be closer to my worksite).

A few pavers arrived chipped and Mr. Tapia did not hesitate to replace the damaged pavers. Everything about my experience with Jewell an Old Castle Company of Frisco was top notch and I recommend them whole-heartedly to anyone in the market for pavers, stone, or rock.

I had so much fun picking out rocks -from pebbles to stepping stones-at Jewell. super selection, super helpful!

I recently visited Custom Stone. I was greeted in the trailer by Mark. He was very helpful with advice and helped with getting me samples of stone. I plan to return. Their selection is great and the stone that is actually laid helped me with the overall look of the different stones.

I had used Custom Stone for over 20 years to do various rock projects at my own homes. Now that I manage over 120 properties in Austin I continued to use them for projects that pop up around the rental properties. Last project was a 600 square foot patio. I'd not done a project this large and they estimated that I needed 6 pallets of flagstone.

They charged $80 to deliver the stone which is fine. Well, I really needed only 3 pallets of flagstone! I was not conservative with rock usage. It looks like any professionally installed flagstone patio. But I have to return about 4 TONS of stone. So they are charging me ANOTHER $80 to pick it up though they told me how much was needed for the project.

Quite unfair in my opinion and I'm pretty angry about it. Ashley, the supervisor, was of no help. She felt great that they weren't charging me a re-stocking fee! They have this formula to calculate how much stone is needed and are sticking to it. So basically, they are blowing off their customers and REALITY. I won't use them again as I really dislike working for people/companies that are non-responsive to their customers. Advice: IGNORE what they decide you need for your project.

If you are not a mason, I guarantee you can estimate how much stone you need better than these "pros." There are plenty of places in Austin to buy stone, I'm heading to them in the future.

Used for several small residential landscaping projects etc. Very helpful and no job too small for them to advise. Prices are fair, selection perhaps somewhat limited.

I like this place - they handle me being an individual showing up with a trailer and getting product one ton at a time looking ever more disheveled as they day goes on with my 30 dollar charges. 1 ton at a time. Ive purchased fill, rocks, top dressing, decomposed granite, etc and never had a problem and never treated poorly as a little guy in the grand scheme of their business.

The reason Im writing today, was that I was really happy this AM when I rolled in with a shovel and a bucket and asked for 100 pounds of decomposed granite. they didnt blink an eye with my ~$1.30 charge and me standing out there in the mist like an idiot shoveling a couple of recycle bins full of dirt.

My landscaper sent me here to pick out my stone for a project we are about to start. Wow, what a great selection, kinda overwhelming if your not an expert. This is something I felt the staff didn't understand. The first young guy who helped me was no help at all. He sort of just pointed out into the abiss of stone. I had two pictures, and specs of the project, I was hoping that my preparedness would allow him to walk me right to the type of stone, give me a little piece of advice, and help me make the perfect decision. Nope I was wrong.

He sent me aimlessly wondering. I found what I thought was a close match, went inside and another gentleman offered to help. He was perfect. Showed him the pictures, talked about my project, and he walked me right to the exact stone I needed. He then offered for me to bring a chunk home to ensure this was the perfect decision. I thought the prices were fair, I am not an expert but I didn't feel shocked and run screaming.

I've doing a helluva lotta landscaping work in my steep yard, mainly to mitigate runoff flooding. French drains, retaining walls, stone steps, patios to cover it all. On the way -- and despite developing a pretty chronic case of elbow tendinitis -- I've learned to love backbreaking rock work! Custom Stone has supplied most of the fuel for this odd hobby and I keep going going back for several reasons: -they're pretty close to my Travis Hts. home -they have a good selection of products, from sand and gravel to flagstones to giant blocks and boulders -I've shopped around and found their prices to be competitive albeit not quite the lowest (Kimberley--pls let me know who's significantly cheaper) -I can load smaller amounts of product in the back of my SUV and buy it 'retail-real time' pretty easily if need be -more typically, I have them deliver to my home, and while they can be a bit off (few hours at most), they're generally reliable and Rene (delivery man) is very accommodating

Custom Stone has an incredible variety of rocks, gravel, pavers, etc. I purchased some river rock for landscaping from Custom Stone and had it delivered. The price of the rock and delivery was reasonable, but they originally told me it would be delivered around 9 AM. At 10:30 AM, I phoned them to find out how much longer it would be. I was told "he's on his way". The stone was finally delivered at 12:45 PM. Did I mention the distance between Custom Stone and my home is only 8 miles?

I have been "shopping" at Custom Stone well over a hundred times and believe me, it is not like shopping anywhere else. First, you walk through an outdoor "showroom" where they have mocked-up their offerings by building a little castle, fountain, and columns into a hodge-podge quilt of stone samples. Tumbleweed Tan Big Block and Western Gray Ashlar form part of the wall with Palomino Flagstone on the ground.

The "built showroom" is helpful to see a variety of stone types and coursing types. In addition, they have probably 2 or 3 acres of stone piles and pallets to browse through. When you are choosing the stone for your home, it is nice to have a place where you can see many samples out in the sunlight. Second, once you have chosen what you want you can go inside and request how many tons you want.

If you do not know for sure, but you know the square foot, they will help determine this with you. The also have Decomposed Granite (DG) and a variety of smaller stones and gravel that can be used in landscaping. Third, you drive your truck over a large scale to the area where they will load it. After your truck is weighed empty, they fill 'er up with stone.

You have to drive back over the scale in your truck and believe me, it feels like stepping onto the scale after a big meal at Fonda San Miguel. Now, your stuffed truck has been weighed and you go back inside to pay. Great selection but not the cheapest place in town to buy rocks.