Shepard's Auto Center

This is before and after. They did a great job of fixing the front passenger side of my car. The paint matches perfectly. It looks just fantastic. I'll be sure to recommend them anytime. I can't thank them enough!

We've used Shepard's before for repairs done through our insurance company. They've always done a great job no only on the repair but also in dealing with the insurance company. I took my newest car for an estimate to fix some scratches. They spent 15 minutes cleaning up the area I was concerned with to the point where I don't need what would have been an $800 repair. To say I walked away happy would be an understatement. Nicely done, Shepards!

I'm new to Newburyport and recently got in an auto accident. Shepard's provided exceptional service throughout the process. Unfortunately my car was a total loss they gave me expert advice and handed everything. I highly recommend Shepard's.

I totally trust and love Shepard's Auto Center. I have bringing all of my cars there for years! They recently repaired a key scratch on my new Outback. The car looks great and the service was wonderful even during these pandemic times! Service: General repairs & maintenance

Horrible communication. Deceptive charges, began work that was unauthorized both by myself and the insurance company despite being explicitly told by me not to. Infact they didnt even perform the work, they just took a side part off, broke the tail light in the process and replaced the tail light and billed me $1000 for that, separate from the money they were given for performing the actual repair on the car.

Throughout they communicated with me via text messages stating I owed $0 and everything was covered by insurance. Only to find out the day they called me to pick up the car that I owed $1000 out of pocket for an accident where I was hit from behind, due to their incompetence and inability to follow directions. Very deceptive and money extorting practice. Stay away from these daylight thieves.

I can't say enough good things about Shepards Automotive Center in Newburyport. I needed auto body work twice in the last 6 months (once my fault, once not my fault) and both times the staff was helpful and friendly, and the turnaround time was better than expected. Another nice thing about Shepards is that they are located right across the street from Enterprise Rental Car, so you can drop you car off at Shepards, then walk across the street to get your rental car while your car is in the shop.

I have used Shepard's Automotive over the past 10 years. This past time was particularly appreciated after having my car damaged after having been stolen while visiting my family out of state. They took care of everything that was involved, from having my car brought back to Mass, repairing the damage, arranging for detailing, and dealing with my insurance company. They helped reduce the difficulty involved with such a stressful event. I highly recommend them, and will continue to use their services if needed in the future.

I have been doing business with Shepards Automotive Center for at least 30 years as the business has passed on from father to son without a change in the high quality of work. When my cars have needed repairs, Shepards has provided superior service. They work extremely well with my insurance company, too, which minimizes my worries about payments. Most importantly, my vehicles look as good if not better as when I first purchased them.

I have had all body work done over the years at Shepherd's from a small parking lot dent to major work resulting from being broadsided. They are always friendly, honest and punctual. I am pleased to recommend them without reservation.

When a speeding, out-of-control driver sideswiped my Mercedes coupe, ripping off the front clip and causing thousands of dollars in damage, I drove it straight to Shepard's. Working their magic, as usual, they completely restored my car back to its formerly pristine condition, and my 2014 E Coupe looks brand-new again. I don't know how Shepard's does it, but I'm glad they do!

Shepard's Auto Center is fantastic. They're a place of calm in the stressful scenario of collision repair, and their staff is personable and communicative. I went to Shepard's for a no-fault fender-bender (my first), and they walked me through each step of the process, filling in unknown information with quickness and allaying my worries about liability. They even turned around my car 4 days earlier than the initial estimate. Great staff (with a nice old dog at the entrance), and professional all the way through.