Home Ezpressions

We walked into the store on a Saturday and the clerk sat at the desk and didn't greet us. We had some questions on a light fixture hanging and asked if we could turn them on. She appeared quite frustrated we bothered her. We did actually purchase the items, $900 worth of lights. We of course expected to take our items with us upon departure/purchase, however, we were informed that we couldn't as she wasn't allowed to go in the warehouse as her manager told them no one could go in there over the weekend when there was no additional staff.

He was on vacation in Florida, according to her. This makes no sense. You're a retail store and when people purchase something they want to take it with them. They expect to. She was very short with us and basically offered no empathy to our frustration or disappointment. I asked her to call the manager and get permission as the store was empty. She handed me his card and said I could call him Monday.

What good did that do my current situation? We came back a week later. When we walked in to the store, the same clerk at the desk with a gentlemen, neither acknowledged our entrance to the store, not a huge deal, maybe they were busy. We wanted to walk around and potentially purchase additional items we'd seen previously. Another clerk walks right by us, basically turns head the other direction and ignored us.

We went to the counter and honestly, I was a little snarky, not going to lie. 34 years in sales, I would not do much if I treated customers that way. Asked if I could take my fixtures they had lying on the floor by the door. They did not offer to help 2 women carry the 4 fixtures, did not say thank you not even goodbye. Let's just say, we will be going down the street to Roughing it. Amazing customer service. It explains why the store has been empty the three times I've been there. They need new help. Product's are beautiful.

Always helpful service. Great Northwoods decor and unique furniture. Highly recommend.

Beautiful furniture at great prices. The staff are always friendly. Fast unload.

On a recent short vacation to Minocqua Wisconsin my wife and I happened upon this store. We literally felt like we were in a wonderland of furniture. I thought the prices were exceedingly reasonable for the uniqueness and quality of the furniture. The accessories were out of this world awesome. We ended up buying a live-edge table sitting on a juniper root base the likes of which we have never seen anywhere for less than four or five thousand dollars but we got it for a fraction of that.

This is our new favorite store. Hands down. They even crated and shipped the table all the way to fort Wayne Indiana and it all ran flawlessly and was reasonably priced in every respect. We are planning on going to the traverse City facility in the hopes that it's just as nice.

Absolutely beautiful furniture and the prices were right in line with other fine furniture stores. A must go to if you are looking for quality furniture.

Very nice furnishings for your Northwoods home. I bought a very nice sofa from them. I've been extremely happy with it. Great service and delivery.

**Warning** I no longer shop here after I heard they fired an employee after a work-related injury which was settled in court. Shockingly, they also fired a person who had a brain tumor near the same time and now is struggling with BRAIN CANCER! Not only are these illegal acts but very heartless to do in a small town and not what you would expect in the Northwoods. Think twice before you give money to these people!

Simply wonderful place to shop for high quality Northwoods style furniture. Salesperson was easy to talk to and not aggressive. Will definitely be going back.

Very big store with lots of variety. Quite pricey but the disappointment was they couldn't show us all the options available on the furniture we were interested in which was not helpful at all. Good store if you want floor models that everyone else has been touching and using.

Excellent people to work with - very helpful in design and what to purchase for space. Incredibly nice people - treat you like you are their friend. Although, this makes you spend more money! LOL. My experience with HomeXpressions was awesome all the way around.