Top South

We have the service through Home Depot. Amanda is the coordinator that helped us a lot and one of the stars is because of her. The countertop is nice but the installation of the sunk is a complete joke. First it was not centered at all, second please see the attached photos showing the way how it was attached to countertop. I have never seen sink to be installed this way (please correct me if I'm wrong ).

I checked a lot of installed under mount sinks before making a decision to buy one and none one was installed with wooden sticks. We contacted the customer service and the installation guys are supposed to come back and have it fixed. I will update my review after that.

Very happy with the countertop service from Top South. While the selection I picked at home Depot was not available there, they invited me into their shop to pick out the slab I wanted for my kitchen. The gentlemen who measured and installed were very professional and did an excellent job.

Went to Top South directly, made an appointment with Mark, got excellent service every step of the way. We had a tricky set of circumstances with saving our old cabinets, and with making sure sink and stove were in the correct place, and Mark was attentive and easy to adjust things along the way. Installers were very nice and professional, and helped us make last minute decisions. Our new quartz countertops look super!

Unfortunately I paid Home Depot a large amount of money for a kitchen remodel, they use this company for countertops. That is where the trouble begin scheduling with the receptionist Amanda was a joke. This company doesn't work past 2 PM Monday through Friday and also does not work on Saturdays. We had to open a case with Home Depot corporate due to the lack of customer service we experienced with this company.

I have spread the word far and wide to never use this company and also never use Home Depot for any type of home remodel due to this subcontractor. If we would've known this type of service would be provided we would've never used Home Depot for any work on our home. Stay far away from this company unless you work from home!

Melissa was great to work with in selecting my countertop and flexible in scheduling as my project was delayed a couple times due to other supplier issues. The templating and installation went smoothly. Very satisfied!

A very professional and hard-working people That turns out a very beautiful and accurate product

I love working with Top South. Julie is the absolute best. If there is a problem, they let you know when they are going to fix it asap. I am excited to do many more projects with them in 2022.

I am honestly shocked by some of the previous poor reviews because I have nothing but excellent things to say about Top South! My husband and I just completed a kitchen renovation and we used Top South for our counters and are beyond thrilled with the result! Our point of contact was Reina and she was a pleasure to work with. She was responsive and had clear communication throughout the whole process, making it easy for me.

The counters I chose were calacatta botanica quartz and they are perfection! The installation was easy and the workmanship outstanding. Not to mention, their pricing was significantly cheaper than a quote I got from a different company. I have recommended Top South to many of my friends and family members because I my self would use them again in a heartbeat! I've included some pictures of my before and after renovation.

Be very careful if you decide to use this company. Counter tops were good, clean up after installation was not done and price changed twice after original price. Customer service is non existent and somewhat smart mouthed.

The gentleman that came to confirm our template cut down the size by 4 feet. It was difficult to get a hold of anyone at the company. Myself and my husband made multiple attempts to speak to someone at the company and was finally told they were "having issues with the phone" Today is my install day and was given a time frame of delivery between 10 and 12.

At 12:30 I called to find out where my counter top was told they couldn't get a hold of the drivers. I don't feel like anyone actually cares and that it was actually put back on me that "the driver tried to call you and you didn't answer" meanwhile I've been sitting in front of my phone the entire time. When someone finally got a hold of me I was told it wouldn't be until 2 oclock until my counter top would arrive.

It shouldn't be on me, the customer, to find out where my order is. I personally work in customer service and actually value accuracy and peoples time. I will never use this company again.

They really value their customers. Ms. Slaton has been a huge help and very knowledgeable in her product. Definitely recommend.

Horrible workmanship and even worse customer service. Our countertops cracked due to not being properly leveled when originally installed (as confirmed by Top South themselves). When they finally agreed to replace them, the work on the new countertops is even worse. The seams don't align properly, once piece is bowed out, they chipped a piece and just tried to grind it out so the bevel on the edge is inconsistent. DO NOT USE THEM!

Had repair work scheduled for a 2 hour window on a Tuesday. Nobody showed up, but even worse, nobody called to explain why and apologize. I called and demanded a reschedule for a specific time (not a window) for the following Thursday. Wednesday night, received a call to 'confirm' a 1 hour window appointment that started an hour before my requested time, which I promptly demanded to be the time previously agreed upon. Repair 'crew' called in advance and showed up within 30 minutes of the requested time, which is acceptable.

One guy, who was wearing a mask (COVID) properly, completed the repair while the other two guys, who were wearing their masks UNDER THEIR NOSES, starred at their phones. One of the two did sweep up the mess made. Because of the scheduling issues, and because two of the guys were not following COVID mask guidelines, I can only give 3 stars. THE GUY WHO ACTUALLY WORKED DID A FANTASTIC JOB, was very professional, and courteous. At least one of the other two used a broom. The third guy did absolutely nothing except stare at his phone.

Make an appointment so that you can get the appropriate level of attention. Good product selection. The level of communication throughout the process was exceptional. The installers were very professional and took significant care during the removal of existing granite and installation of new slab. Also, wanted to mention Julie B.'s attentiveness and support throughout the entire process made it a seamless, pleasant experience.

Terrible customer service. Waited until after I had paid my deposit to tell me that their install time was almost two months away. I cancelled within 30 minutes of paying but they still expected to be paid a cancellation fee. During this time, they did no work or incurred no expenses. Head to another fabricator.

Mark D.is pleasure to work with and the staff is very friendly and so willing to make sure you get what you are looking for.

I would say this company needs to work on attention to detail. I managed to clarify a few things but still when a client is spending thousands of dollars attention to detail is important.

Never again. Company has good reviews somehow. We bought counter tops from Home Depot whose Contractor is Top South in this case. Half the job was done and they promised that they'd come back Friday to finish. We have been on this job list since Sept. 1. They come in and do half the job, then go radio silent. We don't hear from them the next couple days - the day the team is about to show up, they no-call no show. Taking multiple days off of work for this is extremely frustrating.

When we called to see what the status was, people gave us the run-around, no one was sure what happened, and they said the Techs had already left without the parts we needed. When asked when they could make it, the man on the phone said "I can't do anything about it, and me being on the phone with you while you're upset isnt going to help anything. They'll come by Monday. *click*" UNREAL - avoid this heartburn, it's not worth it and theres a million other companies that can do this same thing without all the bullshit wrapped up in it.

Top South did not disappoint! They provided the most beautiful granite counter tops for our new LiviRae Lingerie store. We have never had such a beautiful counter! Their installers were so professional and made sure everything was perfect

Thank you for the immediate attention. Your crew is very knowledgeable and resolved the discrepancy in a matter of minutes and cleaned up after themselves (actually swept the area). I'm glad the builder used responsible vendors like you!

Horrible customer service. There are a lot of granite companies on the market now that will actually treat you the way a customer should be treated. I had full countertops and a sink installed with Topsouth years ago. I simply called to inquire on solutions for a few small issues that have been occurring. The receptionist was so rude and said she would be happy to refer to a handyman outside of their organization but they could not help me.

I have an idea. How about refer me to another granite install company that prefers to get my service. So, keep in mind, if you get an install from them, once it's done, they are done with you and you won't have good customer service on getting an issues resolved.

A co-worker recommended TopSouth. My husband and I brought measurements, photos of the current kitchen and photos of what we wanted. We were very specific. We even pointed out a sample kitchen in the showroom to show what we wanted. Our sales person forgot to add the measurements in to meet our existing backsplash. We had to pay more but did not make a fuss.

When the countertops were delivered, the corners of the island were round instead of square. The "L" shaped countertop had one round edge and one square edge. I emailed and sent photo's and was advised that rounded was "industry standard". We specifically ordered square edges. We were then advised that quartz can not be cut in a square edge and the sales person said she never would have told us it could be cut square.

So I sent photos that we have one square edge out of 6. She had an attitude and said they could pick up the island piece, cut it again which would lose us 1/2" all around and we would be responsible for installing the downdraft cook top AGAIN. I responded that we did not think we should get a smaller counter top and have to be inconvenienced plus have to pay someone to install the cook top.

I never heard back. The next email was them charging our credit card for the balance due. Not impressed with the lack of customer service, blaming us for their mistake and the only solution offered was costing us time and money. Go somewhere else. Home Depot had the same price but we wanted to support a smaller business. Big mistake.

Back again from years of using Top South. I was so glad Melissa Slayton is still with the company because she truly is a gem. She is knowledgeable, patient, and gracious as a project manager. She stayed late last week just to allow me to travel from work to come into the showroom. I knew what I was looking for to remodel my kitchen and bathroom, so it did not take a long time to write up the order and provide me a very fair quote. Once I get settled, I cannot wait to have a brand new make over to begin a brand new life! #excited

Fortunately, we chose Top South to do our unusual counter-tops for our kitchen renovation. I knew it would be costly, but I have to say the price was very agreeable. It was amazing to deal with a company that actually did what they said they would do with no 'gotchas'. The communication, the consultation, the purchase process, the templating, the scheduling, the installation, and even the clean-up were all done better than expected.

These days, it is difficult to find a contractor who will deliver a pleasant experience to the homeowner. Do yourself a favor with your new tops and let Top South put a smile on your face.

I'm a general contractor in the metro Atlanta area with 25 years in business. This company has been a staple for me for the better part of my time in business. However, I have noticed that their level of customer service has been slipping in the past year or two. No longer is there a priority on customer care and the level of professionalism is at an all time low.

This is in regards to the office staff as well as the installers. My salesperson is a great guy and I'll miss working with him. It's time to move on and from the sound of things I'm not the only one. Take some advice from someone that has been doing this a long time. find another company to work with.

I paid a bit more to have Top South do the job based on their explanations of their time in business and the intense measuring they did before fabricating the counter tops. But, when the counters were installed, the sink hole was cut improperly, the corners did not fit the walls ideally, and the installers threw away some of my personal items and damaged my sink irreparably while cleaning up.

The management refunded a portion of my money that I had to spend in replacing the damaged and thrown out items, but all in all, a tremendous amount of hassle was had given that they are supposed to be the company with the reputation.

The founder of Top South and I go back almost 30 years. Knowing his character, which would transcend his entire organization, there was no question who would get our counter-top business during our kitchen renovation. Everyone we dealt with at Top South was professional and well trained. Event our installers called us when they were 30 minutes away and running ahead of schedule.

When dealing with a large purchase that is pure custom by nature, it would be worth extra money for the peace of mind that the work was being done properly. With Top South as our contractor, we got the premium workmanship, but a very reasonable price. Isn't your counter-top project worthy of the same?

I'm surprised by negative reviews. I was looking up Top Souths phone number and viewed the low star rating. Have to rebutt. Here's my facts. I started using them when Corion was the rage in the early 2000's. Since, we have puchased 5 more times ranging from large full kitchens with islands bars to single vanity jobs. My wife and I have been treated with complete respect at our house and when we pick out the slab at their location.

Their crews do the installs when scheduled and you cant see seams, clean up is good etc. Without hesitation, this coming week we will be buying 2 more vanity tops. I'm a picky satisfied customer!

I was first introduced to Top South thru Home Depot in June 2014. I was left with a torn up kitchen, no cook-top, no sink throughout the July 4 weekend with out of town guests visiting. I didn't post a review at that time as I wasn't sure where the mix- up originated. I chalked it up to a miscommunication between Home Depot & Top South. Now I know better.

It was Top South's missed measurements Not knowing of the number of other goo qualified granite companies in the area I foolishly contacted Top South with a project to fabricate vanity tops for 3 bathrooms I am remodeling. That review I will continued separately as this time it was on a one to one not thru Home Depot.

It's the worst customer experience I ever had. It took a month for a installation and then when my tile person tried to install the backsplash it was not level. I called them to tell them they said it would be a week before they could come correct their mistake. Never use them because they only want your money.

I have used Top South twice, granite installed in our outdoor kitchen and marble in our master bathroom. My experience on both occasions was excellent, from the customer service, (excellent selection of stone product) to the installation. The master bathroom was a complicated remodel and the marble was sized perfectly to our existing cabinets and tub.

I worked with three different staff members and found all three to be extremely knowledgeable, punctual with an on time delivery. I have recommended Top South to many friends who are equally as satisfied with Top South.

Worst customer service experience of my life. Joann setup a countertop measurement appointment with me. I waited for four hours that morning, no one ever showed up. I called the office and they said they had no record of my appointment. No resolution except to reschedule - three weeks later. I let them know I would need the appointment to begin at 8 so I would not be late for work.

The guy measurement guys (2) showed up at 9:07 am and were incredibly rude. They accused me of lying about my appointment time. The older measurement guy called Joann and they discussed me in front of my face saying that I was difficult. They then informed me that I would not be able to have my measurements done for my countertops because there was a gap between the stove and the wall where a cabinet did not exist (it will be installed in the coming weeks).

I told the company on the phone ahead of time that this cabinet was not yet installed - no one indicated that it was an issue. I was told that they could simply measure as if the cabinet was there as long as they had the measurements. Please take your business elsewhere - this company has the worst customer experience I've ever seen.

Went online looking for a granite company today and realized that Top South was very near my office. Their website says Monday-Friday 8 a.m. - 5:00 p.m. -- No Appointment Necessary. The one lady at the front desk was very rude and I was then told I needed a specific sales person and that "their salespeople work by appointment only." Whatever. We will use someone else.

I've updated my review with a picture of my amateur DIY cabinetry which "Mark- the COO of Top South" has brought into my review. Mark has implied that I did not understand what was required of me. "Mark- the COO of Top South" apparently does not understand how yelp works and that is why he used Melissa's account. I'm pretty sure using someone else's yelp account to rebutt an honest review that came from a former dissatisfied customer is a violation of yelp. However, all of the other yelpers out there will quickly realize that when someone uses another person's yelp account they do not understand how the process works. I'm truly amazed the COO of one the South East's top granite companies doesn't own a yelp account of his own.

If Mark is interested in acquiring my consulting services he may feel free to contact my work number and I will be more than happy to set up a quote to bring them into how the Web 2.0 works. As I'm currently studying for my ITIL foundation certification as a project manager and currently possess a bachelor's degree in Management Information Services along with multiple years of experience I'm fully capable of explaining how yelp works.

Went in early on a week day morning. Worked with Dan who is very knowledgable, talked through pros and cons of all tops. We went with the delicatus granite and couldn't more happier! They came out on time and were actually a few dollars less than original quote. I would recommend this place again, they are the experts and do it best, I have used others in past, by far, best countertop experience.

Our contractor asked us to use Top South. My wife went to pick out a granite or quartz counter top for our master bath however they said they could not quote for a week do to the sales guy being on vacation. A day later they sent a quote via e-mail however I had some questions and they never sent a response. We went with a competitive (Silestone / Stone Systems Atlanta) product from The Home Depot that happen to be on sale and cheaper. If I were you I would not use Top South.