Sterling Fence

So we had them install our fence back in 2016 and they did a fantastic job. However, we had a tree fall on our fence and called to see if they could come help us repair and get replacement parts. They basically told us we are too busy and to find someone else. Pretty disappointed since we obviously would rather have the company that installed it come out and fix it but I guess we will go elsewhere for our business as directed

Critical: Professionalism, Punctuality, Responsiveness Just an update of my wife's review from a week ago. IT STILL IS NOT DONE! THESE GUYS ARE HACKS!

I cannot recommend Sterling Fence. We had to replace a fence because we have an autistic son who is prone to elope, and he could get out of our previous fence. They came to take down the old fence, left the old footings in the ground, took two weeks just to get the new posts up, and then another two weeks to get the panels up. A month. A month to install a fence, leaving our vulnerable son in a dangerous situation. Unacceptable.

Communication was terrible - no shows on days we agreed they would be here to work, no phone call to let us know they had to reschedule, days to return phone calls, I had to call to get the schedule of when they'd be here, they never offered the information, etc. Quality of work is completely irrelevant when the professionalism is this bad.

I was really impressed with Sterling Fence! They took in my yard when another company left me hanging and they did fantastic. I love our California style fence. Within a couple weeks of the spring thaw they came to put in posts then less than two weeks later my fence was complete! They even said they'd come out to fix the orientation of the gate because my husband guessed wrong. All in all, I had a good experience contrary to the other reviews I saw and I'm happy I decided to give them a shot! Very pleased and will recommend.

Called three companies, two of them said they'd have a sales rep call me back, I was able to make an appointment with Stearling on my initial call with them. Sterling came out two days later and gave me an estimate on a new wood fence. I was impressed with stearling and decided to go with them and not wait for the other two to call me back. That day I applied for their no interest financing and was approved. Fence will go in in May, never did hear back from the the other two companies. Overall experience has been great!

Great service, very professional and on time. Would highly recommend their service to anyone looking for a fence. Thank you to everyone who helped us get this fence installed, our pup loves it! Service: Chain link fence installation

Sterling was one of the few companies willing to do a small job at my new home that other companies did not want to bother with. I needed a single gate turned into a double on my existing chain link fence so I could store a boat in my backyard over the winter. Office manager, Dhea, was very responsive with her communication, answering my questions, providing a written quote, and keeping me up to date as to the timing of the job.

My job was not urgent, and I able to give them an 8 week window to work in -- my only request was that the job be completed by the end of October, and it was. The final bill was for the exact same amount as the quote -- no surprises there. Pedro did a great job making the new gate and installing it. He even called my attention to the rust damage on the bottom of my existing gate (that I was unaware of) and checked with me if he should continue or if I wanted to pause the project to fix the rusting gate. I am very pleased with Sterling and will be doing another project involving plastic fence panels with them in the spring.

I called because of the lack of communication regarding the installation time frame and asked to speak to owner but he was not available. A few days later I called because my 50# dog could escape - fence did not extend to the bottom of my property. The next day another call because my fence didn't pass inspection. I was told I would be kept up to date on when the fixes would happen but did not receive any calls; I had to continue to call to ask when it would all be taken care of. I did finally get a call from the owner asking for the remainder of the bill to be payed!

EDIT: Consumer beware! A lot of the 5 star reviews here are from employees and the owner. The lack of communication and customer service is appalling. My wife and I wanted to get an estimate for our fence to be repaired. They gave a rough estimate (based on pictures only), but they never came out to do an actual estimate. We "fell" off their schedule to get an estimate, so when we didn't hear anything from them for 3 weeks my wife called them back and we didn't hear anything from them until one day I came home and the work was "done".

They replaced a post of our fence (part of the work we were going to have done) without telling us they were going to be working on our fence. They didn't align the top bar of the fence with the top of the post. The work that was done was not work I would call quality. The only time we heard back from them is when we contacted them. I've never dealt with such an unprofessional service company. I am recommending to all of my friends, family, and colleagues to NOT DO business with Sterling Fence Inc.

Sterling Fence has done work for me in my last 2 homes. I never hesitate to call them. Consistency of service is important to me and I get it with them. The material they use and the quality of the workmanship is topnotch, I just place an order and it is never a worry. I feel fortunate to know of a company like this. Its not easy these days to find that in a service company.