Builders Lock & Hardware

I placed an order about a month ago. Sent several emails asking about the status of my order to their customer service email and to Mr. Mark Bernstein, yet no response. I am simply asking for a lead time for the products to arrive, but they are not able to answer whatsoever. I wouldn't recommend anyone doing business with this company. Hopefully I can get my $130 back.

I have a hard to find pieces to repair door. These guys were super helpful walking me through getting the exact right piece. Then when I had trouble with the install, once again, they walked me through. And now my door and the locking mechanism work great. Thank you!

Overall very good experience for a residential customer who bought just 1 replacement part. Mark took time to explain, review the order, discuss the dimensions and photo to make sure I was ordering the right replacement part. I looked at the part elsewhere in other websites, here its very reasonable price. I will definitely recommend Builderslock to friends and neighbors.

Occasionally I have to service customers on Cape Cod that have Hoppe brand hardware. Mark has been the only one that has patiently lead me through the measuring process and making the correct order for this international product. I highly recommend him when it comes to this particular brand. When the products are in stock, I receive them quickly. Jon R. Fuller Locksmith LLC

I came in today for a very small order and some information regarding pocket doors. The gentleman was extremely patient and informative. I was treated like I was the most important customer ever. I will definitely come back for future needs and the products sold there were top of the line brands at very reasonable prices.

I needed help with a complicated Hoppe lockset that broke. I ordered a whole new set which was $195. Mark called me and told me that I only needed half of the set which saved me $100.95! I have never had a company go out of their way to save me money. In addition, he answered my calls twice to help me with the complicated installation. I am a fan and would highly recommend this company.

I completely agree with Jeff. Mark does not afford the time to residential customers.

French door 5 point locking unit broke and no one had replacement door hardware for beautiful wooden French Doors. I contacted Mark who was very helpful and thorough. Filled out forms and gave dimensions and Mark called back to verify. Next day, I received a temporary replacement part as the original part I have is no longer manufactured and the length of the hardware is no longer made. I found Mark to be a very conscientious and knowledgeable door hardware specialist. Based on my personal experience with Mark, I highly recommend him to anyone.

Contacted Builders Lock & Hardware because I had a malfunctioning sliding door lock and they were listed as the New England reps for the brand. I emailed them at 2pm and had a response within a half hour AND they offered to send the repair part for free! The part arrived a few days later. What a relief not to buy a whole new lock handle. I wouldn't hesitate to work with these people.